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Old 06-29-2012, 08:13 PM   #1
GrassValley_BH
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Join Date: Apr 2007
Location: Hillsboro, OR
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Default EDIUS 6.5 is Shipping!

EDIUS 6.5 started shipping, and those of you subscribed to communications should have received an email.

FOR THOSE OF WHO PURCHASED EDIUS 6.0 DURING THE FREE UPGRADE PERIOD AND REGISTERED FOR THE FREE UPGRADE OFFER:
We are working to fulfill these requests.
You will receive an email soon with your serial number and download information.
Please be patient as this may take a few days to complete.

Last edited by GrassValley_BH; 07-06-2012 at 08:39 PM.
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Old 07-06-2012, 08:41 PM   #2
GrassValley_BH
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Free upgrade notifications are going out now.

If you have recently submitted a free upgrade request, please allow up to 5-10 business days for processing. (Yes, we know it's a download, but there's still work involved).

Be sure you aren't junk/bulk/spam filtering mail from marcom.systems @ grassvalley.com or grass.comms @ grassvalley.com as the notification will come from one of those addresses.
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Old 07-13-2012, 10:05 PM   #3
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Requests through July 10 have been fulfilled.

If there was a problem with your request and/or we need more information, you should be receiving a follow-up email later today.
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Old 07-20-2012, 06:16 PM   #4
GrassValley_BH
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Requests through July 16 have been fulfilled.

If you have submitted a request on or prior to July 16 and have not received either a message with serial number and download link OR an error message,
please check your spam/bulk/junk mail - the message will come from marcom . systems @ grassvalley . com

If you still do not see a message, there may have been a problem with your submitted email address. Please re-submit your request, and be sure to double-check your email address.

You should receive a confirmation of your submission via email. If you do not, you may have mistyped your email address, or you may be using the wrong email address (don't laugh - it happens more often than you think).

If in doubt, try sending an email to the email address you think you own. If you don't get it, that's not your real email address. :)
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Old 07-27-2012, 06:22 PM   #5
GrassValley_BH
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PLEASE NOTE:
Simply registering your EDIUS product will not automatically get you the free upgrade to 6.5 (even if you qualify).

You must complete the free upgrade request form (click English or Japanese on the right) with the appropriate information to qualify for the upgrade.

Last edited by GrassValley_BH; 07-27-2012 at 06:28 PM.
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Old 07-27-2012, 10:49 PM   #6
GrassValley_BH
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Requests made via the online submission form (click English or Japanese on the right) through August 26 have been fulfilled.
Please note that the free upgrade window ended on July 31, 2012. However, since we realize that some people may have been traveling or otherwise unable to submit their requests, we have kept the registration form open for extra time. That said, we plan to close the registration form on Tuesday, September 4, 2012.
Please ensure you have submitted or resubmitted your upgrade information prior to Tuesday, September 4, 2012.

You should have received a confirmation of your submission via email. If you did not, you may have mistyped your email address, or you may be using the wrong email address (don't laugh - it happens more often than you think).
Please re-submit with the proper email address.

If in doubt, try sending an email to the email address you think you own. If you don't get it, that's not your real email address. :)


If you have submitted a request on or prior to August 26 and have not received either a message with serial number and download link OR an error message,
please check your spam/bulk/junk mail - the message will come from marcom . systems @ grassvalley . com

If you still do not see a message, there may have been a problem with your submitted email address. Please re-submit your request, and be sure to double-check your email address.

Last edited by GrassValley_BH; 09-04-2012 at 08:00 PM.
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