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Old 01-03-2020, 02:48 AM   #1
freshedit777
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Default My Edius Serial Code Isn't Working :(

Hello I would like to contact someone from GV but when I go to the support page it sends me to a form to fill out and when I fill it out - a lady replies saying currently at this time there isn't any support for Edius :(

I have an Edius serial code which I purchased and have been using for 3+ years.

Suddenly it's been denied access and I'd like someone at GV to check if it's still logged into my old iMac and to log me out from their end so I can install Edius on my new iMac.

Thank you very much!

*admin please move my thread into the correct forum so sorry*
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Old 01-03-2020, 03:37 AM   #2
antonsvideo
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your EDIUS reseller can fix the issue quickly
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EDIUS 9 WG with Matrox MXO2, Gigabyte X299 UD4 Pro, Intel Core i9 9960X 16 Core, 32 Threads @ 4.3Ghz, Corsair Water Cooling, Gigabyte RTX-2070 Super 3X 8GB Video Card, Samsung 860 Pro 512GB SSD for System, 8TB Samsung Raid0 SSD for Video, 2 Pioneer BDR-209 Blu-ray/DVD burners, Hotswap Bay for 3.5" Sata and 2.5" SSD, Phanteks Enthoo Pro XL Tower, Corsair 32GB DDR4 Ram, Win10 Pro
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Old 01-03-2020, 08:12 AM   #3
freshedit777
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Thanks Anton - what if the reseller is off Ebay and it's an old account?

Isn't there a way of proving the purchase to someone from Edius official and they reset the serial number?

I can log into my GV account and see my serial number and purchase date but there's no other options to do anything else apart from that.

Thank you

Last edited by freshedit777; 01-03-2020 at 08:22 AM.
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Old 01-03-2020, 10:03 AM   #4
antonsvideo
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maybe there is an issue with date and/or time on your PC, which will render the license invalid

since you bought from ebay, the only option is to contact GV or use a trial version until it is sorted
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Anton Strauss
Antons Video Productions - Sydney

EDIUS 9 WG with Matrox MXO2, Gigabyte X299 UD4 Pro, Intel Core i9 9960X 16 Core, 32 Threads @ 4.3Ghz, Corsair Water Cooling, Gigabyte RTX-2070 Super 3X 8GB Video Card, Samsung 860 Pro 512GB SSD for System, 8TB Samsung Raid0 SSD for Video, 2 Pioneer BDR-209 Blu-ray/DVD burners, Hotswap Bay for 3.5" Sata and 2.5" SSD, Phanteks Enthoo Pro XL Tower, Corsair 32GB DDR4 Ram, Win10 Pro
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Old 01-03-2020, 01:00 PM   #5
GrassValley_SL
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You can try to contact the people @ EDIUS.net.
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Please don't send me Private Messages for support. Contact Grass Valley support
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