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Old 04-06-2017, 01:22 PM   #11
GrassValley_SL
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I reckon that you have received a response from our Mync support team?
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Old 04-07-2017, 11:05 AM   #12
virgil21
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yes, eventually! but they dont seem to have understood the problem.

they tell me where to get the serial, which i already know, but they dont seem to understand that the download link was sent to a non-existent email address and the system does not allow a second download.

so i have a serial but no file.

it would be easy to test my honesty my mailing to that address and waiting for the bounced reply.

but sometimes life is just too short, especially when one is well into one's 70th year!

all lower-case? blame the ipad!
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Old 05-11-2017, 03:42 PM   #13
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Quote:
Originally Posted by virgil21 View Post
(...)
The serial number is in plain view in my Edius account but the download link was sent to my non-active email address where I cannot retrieve it from.
I don't know whether the various versions are very different from each other, but have you tried activating the trial version with your serial number?
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