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Old 01-25-2020, 10:16 PM   #1
admasv
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Default crash report

my storm mobile box green lights was flashing after the plug was loose now after putting it firm the green lights is steady but no hdmi out the setting is select storm mobile what could be the problem see the attach
Attached Images
File Type: jpg edius.JPG (33.7 KB, 8 views)
Attached Files
File Type: zip EdiusSystemReport-20200125-145401.zip (3.41 MB, 8 views)
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1.window 10 pro edius 9 wg hd spark. storm mobile-asus maximus v extrim- i7 3700k -gtx 1070 ti -32 g.b ram-500gb ssd system drive-4 tb hdd
2.window 7 ultimate edius 7-i3 3400k- matrox mxo2 -quadro fx 4500-24gb ram-500gb ssd system drive- 1 tb hdd
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Old 01-26-2020, 12:39 AM   #2
antonsvideo
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you need to update EDIUS, you are not on the latest version

also, you need to update the Blackmagic desktop video driver to 11.4.1 otherwise you get EDIUS crashes

https://www.blackmagicdesign.com/sup...bb2c56/Windows (click the download only link, no need to fill in form)
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EDIUS 9 WG with Matrox MXO2, Gigabyte X299 UD4 Pro, Intel Core i9 9960X 16 Core, 32 Threads @ 4.3Ghz, Corsair Water Cooling, Gigabyte RTX-2070 Super 3X 8GB Video Card, Samsung 860 Pro 512GB SSD for System, 8TB Samsung Raid0 SSD for Video, 2 Pioneer BDR-209 Blu-ray/DVD burners, Hotswap Bay for 3.5" Sata and 2.5" SSD, Phanteks Enthoo Pro XL Tower, Corsair 32GB DDR4 Ram, Win10 Pro
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Old 01-26-2020, 06:12 PM   #3
admasv
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thanks antons
i did upgrade both storm mobile now no more green lights flash but no audio or video out to preview i change monitor or cables not help my setting selection is stom moobile before when i select it will crash i am confused any help
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1.window 10 pro edius 9 wg hd spark. storm mobile-asus maximus v extrim- i7 3700k -gtx 1070 ti -32 g.b ram-500gb ssd system drive-4 tb hdd
2.window 7 ultimate edius 7-i3 3400k- matrox mxo2 -quadro fx 4500-24gb ram-500gb ssd system drive- 1 tb hdd
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Old 01-26-2020, 11:10 PM   #4
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can I see a screenshot of project settings, maybe you have a setting that is not supported by Storm Mobile
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Anton Strauss
Antons Video Productions - Sydney

EDIUS 9 WG with Matrox MXO2, Gigabyte X299 UD4 Pro, Intel Core i9 9960X 16 Core, 32 Threads @ 4.3Ghz, Corsair Water Cooling, Gigabyte RTX-2070 Super 3X 8GB Video Card, Samsung 860 Pro 512GB SSD for System, 8TB Samsung Raid0 SSD for Video, 2 Pioneer BDR-209 Blu-ray/DVD burners, Hotswap Bay for 3.5" Sata and 2.5" SSD, Phanteks Enthoo Pro XL Tower, Corsair 32GB DDR4 Ram, Win10 Pro
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Old 01-27-2020, 03:20 AM   #5
admasv
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is this help
Attached Images
File Type: jpg edis 2.JPG (27.7 KB, 4 views)
File Type: jpg edius3.JPG (27.4 KB, 5 views)
File Type: jpg edius4.JPG (73.2 KB, 4 views)
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1.window 10 pro edius 9 wg hd spark. storm mobile-asus maximus v extrim- i7 3700k -gtx 1070 ti -32 g.b ram-500gb ssd system drive-4 tb hdd
2.window 7 ultimate edius 7-i3 3400k- matrox mxo2 -quadro fx 4500-24gb ram-500gb ssd system drive- 1 tb hdd
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Old 01-27-2020, 05:37 AM   #6
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you are using 720x480 upper field

normally, Standard Def upper field NTSC is 720x486, maybe the Storm Mobile does not like the mismatch?

try the attached project settings and pay attention to many individual settings that are wrong in your case
Attached Images
File Type: png Anton-00348.png (40.2 KB, 9 views)
File Type: png Anton-00349.png (40.1 KB, 6 views)
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Anton Strauss
Antons Video Productions - Sydney

EDIUS 9 WG with Matrox MXO2, Gigabyte X299 UD4 Pro, Intel Core i9 9960X 16 Core, 32 Threads @ 4.3Ghz, Corsair Water Cooling, Gigabyte RTX-2070 Super 3X 8GB Video Card, Samsung 860 Pro 512GB SSD for System, 8TB Samsung Raid0 SSD for Video, 2 Pioneer BDR-209 Blu-ray/DVD burners, Hotswap Bay for 3.5" Sata and 2.5" SSD, Phanteks Enthoo Pro XL Tower, Corsair 32GB DDR4 Ram, Win10 Pro
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Old 01-27-2020, 10:23 PM   #7
admasv
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i change my project looks working hdmi and audio came up for few mints than freeze restart than change anther project same thing happen after that crash report
Attached Files
File Type: zip EdiusSystemReport-20200127-155842.zip (3.39 MB, 2 views)
__________________
1.window 10 pro edius 9 wg hd spark. storm mobile-asus maximus v extrim- i7 3700k -gtx 1070 ti -32 g.b ram-500gb ssd system drive-4 tb hdd
2.window 7 ultimate edius 7-i3 3400k- matrox mxo2 -quadro fx 4500-24gb ram-500gb ssd system drive- 1 tb hdd
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Old 01-28-2020, 12:14 AM   #8
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1. uninstall EDIUS, do not deactivate
2. uninstall Mync, do not deactivate
3. shut down PC, remove the HD Spark card and clean the contacts with an eraser
4. insert it to a different PCIe slot if one is available. Be sure to connect a DC cable from Power supply to the Storm Mobile card unless the breakout box is powered by an external Power adapter
5. start PC and empty appdata/local/Temp
6. install latest EDIUS, no serial needed
Attached Images
File Type: png Anton-00350.png (110.8 KB, 7 views)
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Anton Strauss
Antons Video Productions - Sydney

EDIUS 9 WG with Matrox MXO2, Gigabyte X299 UD4 Pro, Intel Core i9 9960X 16 Core, 32 Threads @ 4.3Ghz, Corsair Water Cooling, Gigabyte RTX-2070 Super 3X 8GB Video Card, Samsung 860 Pro 512GB SSD for System, 8TB Samsung Raid0 SSD for Video, 2 Pioneer BDR-209 Blu-ray/DVD burners, Hotswap Bay for 3.5" Sata and 2.5" SSD, Phanteks Enthoo Pro XL Tower, Corsair 32GB DDR4 Ram, Win10 Pro

Last edited by antonsvideo; 01-28-2020 at 12:24 AM.
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Old 01-29-2020, 01:04 AM   #9
admasv
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hi Antons
i follow the steps did not work i have two computer one with hd spark and storm mobile hd spark working to preview out hdmi ok the problem is on both computer no preview out from storm mobile the box is green lights on in edius preview is selected what i am thinking the problem is the resent two edius update i may go back to edius 9.40
thanks
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1.window 10 pro edius 9 wg hd spark. storm mobile-asus maximus v extrim- i7 3700k -gtx 1070 ti -32 g.b ram-500gb ssd system drive-4 tb hdd
2.window 7 ultimate edius 7-i3 3400k- matrox mxo2 -quadro fx 4500-24gb ram-500gb ssd system drive- 1 tb hdd
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Old 01-29-2020, 01:21 AM   #10
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it has happened before that hardware support was dropped with updates and without announcement, example is Matrox capture works in any version up to EDIUS 9.3 and is dead ever since 9.31

maybe Storm Mobile support is also dropped? or maybe your Storm Mobile has died? also, test with a different HDMI cable

uninstall 9.51 and Mync and then install an earlier version and see if it works
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Anton Strauss
Antons Video Productions - Sydney

EDIUS 9 WG with Matrox MXO2, Gigabyte X299 UD4 Pro, Intel Core i9 9960X 16 Core, 32 Threads @ 4.3Ghz, Corsair Water Cooling, Gigabyte RTX-2070 Super 3X 8GB Video Card, Samsung 860 Pro 512GB SSD for System, 8TB Samsung Raid0 SSD for Video, 2 Pioneer BDR-209 Blu-ray/DVD burners, Hotswap Bay for 3.5" Sata and 2.5" SSD, Phanteks Enthoo Pro XL Tower, Corsair 32GB DDR4 Ram, Win10 Pro
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