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Old 07-11-2018, 05:44 PM   #1
morad.iseed
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Default hang / crash / not responding

hi
i installed the edius 8.53 3262 on my new laptop
it have a hang and not responding will and crash
my new laptop with win10 64g ram / nvedia gforce gtx 1070 6g
its legion y920-17ikb laptop
what i can do to solved the problem
please i have a editing
morad
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hp ENVY 17" Leap Motion Laptop -Windows 8.1 64-bit- Intel Core i7-4702MQ -12GB - Graphics device 1: NVIDIA GeForce GT 750M -HDD 1T + EX-HDD 1T -Edius 6.55
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Old 07-12-2018, 01:06 AM   #2
antonsvideo
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at what stage does it hang? during installation? after installation and during startup? during editing?
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EDIUS 9 WG & EDIUS 7.53 with Matrox MXO2, Asrock X99 Extreme 6, Intel Core i7 5960X Extreme Haswell-E 8-Core, Corsair Water Cooling, Nvidia Geforce GTX-980, Samsung 850 Pro SSD for System, 4 WD RE4 2TB in Raid5 for Video, Adaptec Raid Controller, 4 Pioneer BDR-209 Blu-ray/DVD burners, Fractal Design Arc XL Tower, 32GB DDR4 Ram, Win7 Pro
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Old 07-25-2018, 12:00 PM   #3
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the first hung at first lunching
2nd hung while start editing
3rd hung after 2 days when i startup the programs just double click and i have crash
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AL-Jazeera Network CameraMan & Edit
Dell 1600- Intel Xeon CPU E31225 3.10GHz -8GB -(GeForce GT 430 2G RAM)
HDD 500G + 1.5 TB + EX-HDD 500G
64bit win-Edius 5.0-Edius 6.1-Edius 6.55
Digital Juice Effects -toolkit Pro 04 05 06 07 14 17 18 19 22 26 28 46 110 113 126 138 151
THK 02 08 18 23 61 66 73 80 117 123
Motion Designer's Toolkit 7
hp ENVY 17" Leap Motion Laptop -Windows 8.1 64-bit- Intel Core i7-4702MQ -12GB - Graphics device 1: NVIDIA GeForce GT 750M -HDD 1T + EX-HDD 1T -Edius 6.55
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Old 07-25-2018, 12:07 PM   #4
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go to C:\Program Files\Grass Valley\EDIUS 8 and double click EdiusSystemReporter.exe and let it generate a report, then attach it here in your reply
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Anton Strauss
Antons Video Productions - Sydney

EDIUS 9 WG & EDIUS 7.53 with Matrox MXO2, Asrock X99 Extreme 6, Intel Core i7 5960X Extreme Haswell-E 8-Core, Corsair Water Cooling, Nvidia Geforce GTX-980, Samsung 850 Pro SSD for System, 4 WD RE4 2TB in Raid5 for Video, Adaptec Raid Controller, 4 Pioneer BDR-209 Blu-ray/DVD burners, Fractal Design Arc XL Tower, 32GB DDR4 Ram, Win7 Pro
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Old 07-28-2018, 02:14 PM   #5
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hi
this is three times crash and hung
see the attachment
Attached Files
File Type: zip EdiusSystemReport-20180711-234551.zip (1.23 MB, 11 views)
File Type: zip EdiusSystemReport-20180711-192846.zip (1.17 MB, 3 views)
File Type: zip EdiusSystemReport-20180721-155212.zip (512.2 KB, 5 views)
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AL-Jazeera Network CameraMan & Edit
Dell 1600- Intel Xeon CPU E31225 3.10GHz -8GB -(GeForce GT 430 2G RAM)
HDD 500G + 1.5 TB + EX-HDD 500G
64bit win-Edius 5.0-Edius 6.1-Edius 6.55
Digital Juice Effects -toolkit Pro 04 05 06 07 14 17 18 19 22 26 28 46 110 113 126 138 151
THK 02 08 18 23 61 66 73 80 117 123
Motion Designer's Toolkit 7
hp ENVY 17" Leap Motion Laptop -Windows 8.1 64-bit- Intel Core i7-4702MQ -12GB - Graphics device 1: NVIDIA GeForce GT 750M -HDD 1T + EX-HDD 1T -Edius 6.55
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Old 07-29-2018, 02:54 AM   #6
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your crash files are too old, or your computer date is incorrect

I need to see a current one, start EDIUS and when it crashes, click yes to generate a system report, then attach that system report
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Anton Strauss
Antons Video Productions - Sydney

EDIUS 9 WG & EDIUS 7.53 with Matrox MXO2, Asrock X99 Extreme 6, Intel Core i7 5960X Extreme Haswell-E 8-Core, Corsair Water Cooling, Nvidia Geforce GTX-980, Samsung 850 Pro SSD for System, 4 WD RE4 2TB in Raid5 for Video, Adaptec Raid Controller, 4 Pioneer BDR-209 Blu-ray/DVD burners, Fractal Design Arc XL Tower, 32GB DDR4 Ram, Win7 Pro
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Old 07-29-2018, 03:02 AM   #7
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Quote:
Originally Posted by antonsvideo View Post
your crash files are too old, or your computer date is incorrect

I need to see a current one, start EDIUS and when it crashes, click yes to generate a system report, then attach that system report
Based on the zip file name, those were created 2018-07-11 and 2018-07-21

That's not that old.
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Old 07-29-2018, 03:05 AM   #8
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yes, but that is 8 days old, I need to see why it crashes when he starts EDIUS now

in the old files I see lots of activation failures, that may have been during time of initial installation
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Anton Strauss
Antons Video Productions - Sydney

EDIUS 9 WG & EDIUS 7.53 with Matrox MXO2, Asrock X99 Extreme 6, Intel Core i7 5960X Extreme Haswell-E 8-Core, Corsair Water Cooling, Nvidia Geforce GTX-980, Samsung 850 Pro SSD for System, 4 WD RE4 2TB in Raid5 for Video, Adaptec Raid Controller, 4 Pioneer BDR-209 Blu-ray/DVD burners, Fractal Design Arc XL Tower, 32GB DDR4 Ram, Win7 Pro
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Old 07-29-2018, 05:35 AM   #9
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also make sure all 3 GV folders are excluded from your Kaspersky

empty Temp daily

to create shortcut to Temp:
right click desktop, new shortcut, type %Temp% and click ok
you will now see the Temp folder on your desktop
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Anton Strauss
Antons Video Productions - Sydney

EDIUS 9 WG & EDIUS 7.53 with Matrox MXO2, Asrock X99 Extreme 6, Intel Core i7 5960X Extreme Haswell-E 8-Core, Corsair Water Cooling, Nvidia Geforce GTX-980, Samsung 850 Pro SSD for System, 4 WD RE4 2TB in Raid5 for Video, Adaptec Raid Controller, 4 Pioneer BDR-209 Blu-ray/DVD burners, Fractal Design Arc XL Tower, 32GB DDR4 Ram, Win7 Pro
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