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Old 05-16-2019, 02:50 PM   #21
SoundFreak_HD
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Quote:
Originally Posted by Bob Nilsen View Post
So, does this mean that everyone who sells Edius, has access to GV's license system and can fix these problems, like mine?

Bob
Hi Bob, last week I also encountered a (different) issue and like you, tried to solve it first through the forum here.

I then contacted my reseller to ask to assist and they gave me the contact of GV support.
They also gave me the choice to either contact them myself or let them do it on my behalf.
I opted for their assistance to communicate to GV.

As Steve mentioned above, your reseller has priority at GV support and my issue was solved in a matter of hours.

If you do it direct yourself it might take a whole lot longer.

Send your reseller a clearly explained email regarding what happened , then follow up with a phone call if needed.
To speed things up i gave them my invoice and license number in the initial first email to them and by the 2nd email reply from them it was solved.

Good luck...
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EDIUS WG 9.4 / MATROX MXO2 LE / WIN10 Pro / LENOVO P71 Workstation laptop / XEON E3-1535M v6 / nVidia QUADRO P3000 6GB / Toshiba M.2 NVMe 512GB / Samsung 860 EVO 4TB / 32GB ECC RAM.

EDIUS WG 8.52
/ HDRX-E1 + HDBX-1000 H / WIN10 PRO X64 / DUAL XEON X5470 / SUPERMICRO X7DWA-N / SUPERMICRO SUPERCHASIS SC745TQ-920B / INTEL 520 SSD 240GB / WD CAVIAR BLACK 4TB (many) / 32GB ECC RAM / GTX 770 4GB / 2x MOTU 896HD.


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Old 05-17-2019, 10:48 AM   #22
Bob Nilsen
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Thanks, I will try VideoGuys first.

Bob
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AsRock Z170 Extreme6+, I7-6700K OC to 4.7, MSI GTX 980ti, 32gig of ram, H100i cooler, 1TB WD Black for system. WD Black drives For footage, Sizes changes as needed. 2 WD Gold drives are in a Raid setup, Win-10 Pro 64bit. Edius 7.53
2 24" HD Samsung monitors and a 43" Sony UHD TV, XBR-43X800D. 2, Panasonic DVX-200 Cameras.
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