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Old 07-24-2009, 07:47 AM   #1
AJL14
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Default Accidents will happen - ALL READ THIS INFO, please!

Whether or not this is the correct forum for this entry - here is a most valuable piece of info for all you EDIUS guys to file away - hoping that it never needs attention. Recently, after a 9 hour shoot on location in France, we had an accident on the boat, and the HD Canon HG21 got wiped out - literally - by a total flood of water. Nothing would turn on - nothing. A nearly full 120 GB drive totally inoperative, and no backup of the recent 9 hours. Completely unable to recreate or recapture. Upon returning home (to California), I disassembled the camera and shipped the hard drive off to a company in Florida by the name of DtiData. Jon Moxley of DTI and I had conversed about the accident and I had forwarded to him all the necessary info on the incident, the water, the inability to power the camera up, etc. His advise NOT TO TRY to hook up the hard drive to any other computer to see if the data was unharmed was the best advise anyone could give, for if the disk does spin and there are contaminents of any kind on the disk left over from the water intrusion, the heads and disk can be permanetly damaged
and recovery possibility diminished my a huge percentage - if not totally impossible. They received the Toshiba (Canon) hard drive on July 15th,
and reported to me they had the drive in their "clean room" and were starting to examine it. On the 17th they reported they had successfully cloned
the drive. However, they were having trouble figuring out the formatting and raw data writing of the drive in order to completely recover the exact
file structure. Their "RAID" specialist was going to try his expertise on it after the weekend.

On the 22nd I got an email update they had solved the formatting system and deciphered the proprietary "data writing" algorithm which Canon uses
in their AVCHD had drives, had formulated their own restructuring algorithm to make the files readable and were transfering all data to a 1GB hard drive I had sent along hoping they could return the recovered files to me on that drive. This morning (July 23rd), by overnight FEDEX I received the drive, hooked it up immediately to my EDIUS editor, and immediately opened a bottle of fine wine to celebrate the beautiful images I was viewing - 907 AVCHD files to be exact - which are now being converted overnight to HD by the GV AVCHD2HQ program. If any of you have lost files of any kind, you know precisely the joy I felt when I was aware that my videos had been recovered.

Soooo.... if anyone else ever finds themselves in this situation - no matter what the cause (water, dropped camera, frozen hard drive - whatever) - do
yourself a BIG favor and call Jon Moxley at DtiDATA. They were prompt, totally reliable, unbelieveably knowledgeable and the cost of the recovery was more than reasonable. Here is all the information:

Jon K. Moxley
Regional Sales Manager
DTI Data.com Inc.
1155 Pasadena Avenue South, Suite H
South Pasadena, Florida 33707
866.438.6932
mox@dtidata.com

This is NOT a paid commerical for their services - just a sharing from one loyal EDIUS supporter to another of some invaluable information I hope
none of you ever has to avail yourselves of.

Hooray for advanced technology!
Cheers,
Alan
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Old 07-24-2009, 07:55 AM   #2
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How does one recover from an accident of this nature involving P2 cards? Is there a need to send the P2 cards to a data recovery centre? P2 cards are solid state devices - no moving parts.
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Old 07-24-2009, 10:01 AM   #3
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Quote:
Originally Posted by tingsern View Post
How does one recover from an accident of this nature involving P2 cards? Is there a need to send the P2 cards to a data recovery centre? P2 cards are solid state devices - no moving parts.
Errrr.... Seawater + solid state devices = disaster................ unless

1) You act very quickly
2) You know what you are doing

Seawater is horribly corrosive to pcb's

I AM curious Alan - You say that the recovery costs were very reasonable (I know how expensive this type of service can be) would it have been cheaper to purchase a waterproof/underwater housing for the camera than pay out for this recovery? (You would then have the housing to use on future nautical adventures !!)

Mark
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Old 07-24-2009, 10:04 AM   #4
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I would have to presume it was an accident. Somebody dropped the camera into the sea.
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Old 07-24-2009, 10:49 AM   #5
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I'm guessing it was fresh water. Salt water- I doubt you'd get ANYTHING back... though miracles do happen.
A cameraman friend lost a beta-cam to a freak ocean wave, managed to get it back, and had the remarkable presence of mind to immediately run across the spit and submerge it for some time in fresh lake-water.
After dis-assembly, careful drying of all the boards, and some patience from a tech, the camera was fine (though not the tape!) I imagine that would be what you're suggesting for a sea-dunked P2 card: lots of fresh water.
Takes a bit of courage though.
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Old 07-24-2009, 11:44 AM   #6
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Quote:
Originally Posted by rob stowell View Post
I imagine that would be what you're suggesting for a sea-dunked P2 card: lots of fresh water.
Takes a bit of courage though.
YUP - lots and lots of fresh (preferably purified water) - Takes a huge leap of faith though but on the basis that if your camera goes in the drink it's probably history anyway you may as well try it and save what you can. After a nice bath, open it up and then....... out with the hairdryers !!!
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Old 07-24-2009, 02:11 PM   #7
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That's a great story Alan, and a great result. Irrespective of how the accident happened, the fundamentals of your approach to recovery provide excellent, informative and invaluable advice to all of us. And none of us of course ever want to need to use it, but thanks anyway, because statistically, if it happened before, it can happen again.
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Old 07-24-2009, 02:59 PM   #8
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It is a nightmare nobody wants to see it happen. But, it will happen, one day, to one unfortunate soul. So - better be prepared with the knowledge of what to do than to panic and loose everything.

On DVINFO.NET, I posted a similar question - and some kind soul has made known to me this service -

http://www.drivesaversdatarecovery.c...very-services/

So - now you know - it can be done.
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Last edited by tingsern; 07-24-2009 at 03:08 PM.
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Old 07-24-2009, 03:31 PM   #9
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Or...... Get a waterproof housing !!!!!
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Old 07-24-2009, 03:33 PM   #10
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I am not certain if they make underwater housing for HPX172 video camera ....
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