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Old 04-26-2008, 08:21 AM   #1
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Join Date: Jun 2007
Location: Los Angeles
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Default User Account Problem

Sorry to post this here, guys, but don't know where else to go with this question. Cannot log on to create a New User Account - and therefore get to full support. I have a "support" login - have had it since GV bought Canopus - but doesn't work. Been on the forum since beginning! When trying to create new Account, get statement "cannot log onto external database". Anyone else have that problem, or more directly, a solution? Seems the rules of GV have changed!
Thanks a bunch.
Alan J. Levi

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Old 04-26-2008, 08:40 AM   #2
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there is a server problem because I can't login either
Anton Strauss
Antons Video Productions - Sydney

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Old 04-26-2008, 09:00 AM   #3
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Location: europe\austria\vienna
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server problem because I can't login either
ditto here in europe\austria .....europe\german.........

it is the "typically" old issue..... remember, on the old forum exist more than one topic about this "issue"....
and most ,it was avible over the whole weekend, and ended rare prior to the first workday

there not a "operational readiness" on the weekend aviable (unfortunately for a company with "broadcast" in the title...)

greetings from europe\austria\vienna .... old (but not dead) Hans
Edius 5,51 / Edius 6.08 / Edius 6.54(b) / Neo 3.0 / Neo 3.5
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Old 04-26-2008, 04:37 PM   #4
Mr Sparkle
Join Date: Apr 2007
Location: San Jose, CA
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The link between the server and the database is now timed to automatically re-establish any loss of connection, on a timed period. So in theory, this should fix itself after time.

I'm anticipating this issue will go away entirely, in the next month or so.
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