Grass Valley Forums Facebook   Twitter   YouTube  

Go Back   Grass Valley Forums > Editors > Editing with EDIUS

Reply
 
Thread Tools Display Modes
Old 05-24-2019, 04:57 PM   #11
tryingtolearn
Senior Member
 
Join Date: Mar 2012
Location: ATLANTA GEORGIA (From Perth Australia)
Posts: 537
Default

Quote:
Originally Posted by GrassValley_SL View Post
Maybe it is best to seek some help from a EDIUS system integrator?

Hey there - what is that exactly and how would i do that?

- Anton - and disable fast start, that is the biggest troublemaker invented by MS

I missed that bit.. I will google how to do that today..
and will try that

I literally can't figure out how to get the battery out of this laptop, was really easy in my 2 previous laptops but this one is odd so I havn't completed Berns power down process yet either..

(have been trying to get a client deadline out WITH the crashing so have been saving after almost every step)

BERN - oddly enough with AVAST anti-virus I always had to disable it while running Edius on my previous machine.. Previous machine would crash IF Avast was running in the background but if I disabled avast while editing I didin't have an issue (same with desktop)

I have been disabling Avast while editing on this machine and it still crashes.. -

I will try Antons suggestion,
I will try Berns power down suggestion,
and if those fail I will try Berns reinstall suggestion too.

I got some new looking errors which I believe are memory related.. This laptop has the same memory as the last one, and just as powerful G.C

I've included screenshots of different errors just in case anyone is familiar with that type :)

thanks guys will update you when I have an update
Attached Images
File Type: jpg Edius001.jpg (39.8 KB, 3 views)
File Type: jpg Edius002.jpg (38.2 KB, 2 views)
__________________
www.skysimonephotography.com
Laptop: ASUS ROG Strix Scar Edition GL703GE-ES73 17.3 Gaming Laptop, 8th-Gen 6-Core Intel Core i7-8750H processor (up to 3.9GHz), GTX 1050 Ti 4GB, 120Hz 3ms display, 16GB DDR4, 128GB PCIe SSD + 1TB SSHD, Windows 10

This laptop is a recent upgrade from Asus ROG G75VW as of October 2018 - Edius 8

Desktop: Win7x64Pro, 3.4ghz Intel Core i7-3770
Gigabyte Tech B75M-D3H, 16332 RAM
ATI Radeon HD 5450 Samsung SSD
Edius 6 Edius 8
tryingtolearn is online now   Reply With Quote
Old 05-24-2019, 05:02 PM   #12
tryingtolearn
Senior Member
 
Join Date: Mar 2012
Location: ATLANTA GEORGIA (From Perth Australia)
Posts: 537
Default

I just disabled fast start which WAS turned on by default
I followed this instruction page
https://www.windowscentral.com/how-d...0-fast-startup

not sure if I needed to turn off lock or hibernate but let's see if it crashes now :)

will refer to the other points of Berns if this doesnt help..


** I WANT TO ADD THIS - Edius 8 seems to have an excellent autosave feature.. with every crash the save file that is auto recovered seems to always have saved within 2 minutes of my crash so at least I havn't been losing much!
__________________
www.skysimonephotography.com
Laptop: ASUS ROG Strix Scar Edition GL703GE-ES73 17.3 Gaming Laptop, 8th-Gen 6-Core Intel Core i7-8750H processor (up to 3.9GHz), GTX 1050 Ti 4GB, 120Hz 3ms display, 16GB DDR4, 128GB PCIe SSD + 1TB SSHD, Windows 10

This laptop is a recent upgrade from Asus ROG G75VW as of October 2018 - Edius 8

Desktop: Win7x64Pro, 3.4ghz Intel Core i7-3770
Gigabyte Tech B75M-D3H, 16332 RAM
ATI Radeon HD 5450 Samsung SSD
Edius 6 Edius 8
tryingtolearn is online now   Reply With Quote
Old 05-24-2019, 06:18 PM   #13
tryingtolearn
Senior Member
 
Join Date: Mar 2012
Location: ATLANTA GEORGIA (From Perth Australia)
Posts: 537
Default

An hour later and no crash SO FAR...
Avast disabled til restart, and Antons 'turn off fast windows start' seem to be working well so far...

I'm going to have to bookmark this incase I have to format windows at some point!

I will keep you guys updated but Berns suggestion will be my next step, I'll have to google battery removal of this model though. (but so far the Anton step looks like that may have been the big crash causer!!!!!!)

Thank you everybody.. if I don't have any crashes for the next couple of days I will let you know, and if it does crash again I'll update you

ANTON in relation to maximizing PC efficiency on a new machine is there anything else you suggest? Do you ever mess with the clock speed? -
I disabled Windows 10 Animations too as I believe that has to use some RAM


************ 10 minutes after posting this I got a crash...
it won't let me add an image to a post edit so I have to reply again
__________________
www.skysimonephotography.com
Laptop: ASUS ROG Strix Scar Edition GL703GE-ES73 17.3 Gaming Laptop, 8th-Gen 6-Core Intel Core i7-8750H processor (up to 3.9GHz), GTX 1050 Ti 4GB, 120Hz 3ms display, 16GB DDR4, 128GB PCIe SSD + 1TB SSHD, Windows 10

This laptop is a recent upgrade from Asus ROG G75VW as of October 2018 - Edius 8

Desktop: Win7x64Pro, 3.4ghz Intel Core i7-3770
Gigabyte Tech B75M-D3H, 16332 RAM
ATI Radeon HD 5450 Samsung SSD
Edius 6 Edius 8

Last edited by tryingtolearn; 05-24-2019 at 06:29 PM.
tryingtolearn is online now   Reply With Quote
Old 05-24-2019, 06:39 PM   #14
tryingtolearn
Senior Member
 
Join Date: Mar 2012
Location: ATLANTA GEORGIA (From Perth Australia)
Posts: 537
Default

This is (screenshot)
the error I just got.

This is really frustrating.. I have to finish some client work in the next 2 - 3 hours - so after that I'll google battery removal of this machine (machine type in signature) and will try Berns complete shut down method.. - and battery drain method.
If that doesn't work I will try Berns 'uninstall reinstall with disabled antivirus'

The good news is when it crashes it immediately closes (SSD)
and immediately opens when I load it. .there's no lag thank goodness or I might throw the laptop!

2.15 pm crashed while trying to slightly edit audio DB on a short 7 minute timeline... (new crash)

2.27 pm crashed while altering color on a clip.. same 7 minute timeline...
2.48 pm crashed while adding title

************************************************** ************

CONTENTS OF ERROR LOG


oh not sure which file to open to share?
Attached Images
File Type: jpg Edius006.jpg (26.8 KB, 10 views)
__________________
www.skysimonephotography.com
Laptop: ASUS ROG Strix Scar Edition GL703GE-ES73 17.3 Gaming Laptop, 8th-Gen 6-Core Intel Core i7-8750H processor (up to 3.9GHz), GTX 1050 Ti 4GB, 120Hz 3ms display, 16GB DDR4, 128GB PCIe SSD + 1TB SSHD, Windows 10

This laptop is a recent upgrade from Asus ROG G75VW as of October 2018 - Edius 8

Desktop: Win7x64Pro, 3.4ghz Intel Core i7-3770
Gigabyte Tech B75M-D3H, 16332 RAM
ATI Radeon HD 5450 Samsung SSD
Edius 6 Edius 8

Last edited by tryingtolearn; 05-24-2019 at 07:48 PM.
tryingtolearn is online now   Reply With Quote
Old 05-25-2019, 12:06 AM   #15
antonsvideo
Senior Member
 
antonsvideo's Avatar
 
Join Date: May 2007
Location: Sydney
Posts: 21,651
Default

did you click the Create System Report button? then attach the created system report zip file which gets generated to the Documents folder

when you disabled fast start, did you actually restart PC after that?
__________________
Anton Strauss
Antons Video Productions - Sydney

EDIUS 9 WG with Matrox MXO2, Asrock X99 Extreme 6, Intel Core i7 5960X Extreme Haswell-E 8-Core, Corsair Water Cooling, Nvidia Geforce GTX-980, Samsung 860 Pro SSD for System, 8TB Samsung Raid0 SSD for Video, 3 Pioneer BDR-209 Blu-ray/DVD burners, Hotswap Bay for 3.5" Sata and 2.5" SSD, Fractal Design Arc XL Tower, 32GB DDR4 Ram, Win7 Pro
antonsvideo is offline   Reply With Quote
Old 05-25-2019, 12:11 AM   #16
BernH
Senior Member
 
BernH's Avatar
 
Join Date: Sep 2014
Location: St. John's, NL, Canada
Posts: 1,387
Default

Quote:
Originally Posted by tryingtolearn View Post
BERN - oddly enough with AVAST anti-virus I always had to disable it while running Edius on my previous machine.. Previous machine would crash IF Avast was running in the background but if I disabled avast while editing I didin't have an issue (same with desktop)

I have been disabling Avast while editing on this machine and it still crashes..
I edit with Avast enabled, but like any virus scanner, it is recommended to exclude all the grass valley folders from scanning as well as the media drive.
__________________
Edius WG 9.40.5106, various 3rd party plugins, Win 7 Ultimate SP1, i7-4790K @ 4GHz with HD4600 GPU embedded, MSI Z97 Gaming 7 Motherboard, 32GB Kingston HyperX RAM, nVidia GTX680 4GB GPU, Matrox MX02 Mini MAX, Corsair 750W PSU, Corsair H110i GT Water Cooler, Corsair C70 case, 4TB Internal RAID 0/stripe (2x2TB Seagate SATAIII HDD's, Win7 Software RAID 0/stripe), 1TB Crucial MX500 SSD, Pioneer BDR-207D, Dual 1920x1080 monitors (one on GTX680 and one on Intel HD4600).
BernH is offline   Reply With Quote
Old 05-26-2019, 07:33 PM   #17
tryingtolearn
Senior Member
 
Join Date: Mar 2012
Location: ATLANTA GEORGIA (From Perth Australia)
Posts: 537
Default

Quote:
Originally Posted by GrassValley_SL View Post
Maybe it is best to seek some help from a EDIUS system integrator?
How do we do this?


BERN - this new laptop does not allow you to remove the battery
- https://www.youtube.com/watch?v=744ct7oOrRc

These new laptops are extremely slim and apparently require the entire laptop to be dismantled before you can remove the battery - so I'm not going to do that as I'd be voiding my Geek Squad warranty

- This leaves Berns reinstall suggestion (of edius) the only option :(
If anyone has any suggestions to the crashing PLEASE HELP - because my system is more than strong enough and I've had an IT professional look at the error logs and he said everyone who looked at the error logs says its an application issue, not a system issue
__________________
www.skysimonephotography.com
Laptop: ASUS ROG Strix Scar Edition GL703GE-ES73 17.3 Gaming Laptop, 8th-Gen 6-Core Intel Core i7-8750H processor (up to 3.9GHz), GTX 1050 Ti 4GB, 120Hz 3ms display, 16GB DDR4, 128GB PCIe SSD + 1TB SSHD, Windows 10

This laptop is a recent upgrade from Asus ROG G75VW as of October 2018 - Edius 8

Desktop: Win7x64Pro, 3.4ghz Intel Core i7-3770
Gigabyte Tech B75M-D3H, 16332 RAM
ATI Radeon HD 5450 Samsung SSD
Edius 6 Edius 8
tryingtolearn is online now   Reply With Quote
Old 05-26-2019, 07:34 PM   #18
tryingtolearn
Senior Member
 
Join Date: Mar 2012
Location: ATLANTA GEORGIA (From Perth Australia)
Posts: 537
Default

Quote:
Originally Posted by antonsvideo View Post
did you click the Create System Report button? then attach the created system report zip file which gets generated to the Documents folder

when you disabled fast start, did you actually restart PC after that?
Yes I did restart the computer twice.
I have about an hour of editing to do this afternoon so I will let you know if it does anything
__________________
www.skysimonephotography.com
Laptop: ASUS ROG Strix Scar Edition GL703GE-ES73 17.3 Gaming Laptop, 8th-Gen 6-Core Intel Core i7-8750H processor (up to 3.9GHz), GTX 1050 Ti 4GB, 120Hz 3ms display, 16GB DDR4, 128GB PCIe SSD + 1TB SSHD, Windows 10

This laptop is a recent upgrade from Asus ROG G75VW as of October 2018 - Edius 8

Desktop: Win7x64Pro, 3.4ghz Intel Core i7-3770
Gigabyte Tech B75M-D3H, 16332 RAM
ATI Radeon HD 5450 Samsung SSD
Edius 6 Edius 8
tryingtolearn is online now   Reply With Quote
Old 05-26-2019, 10:40 PM   #19
tryingtolearn
Senior Member
 
Join Date: Mar 2012
Location: ATLANTA GEORGIA (From Perth Australia)
Posts: 537
Default

Hey Anton and Bern - yes it just crashed.. :(
and computer has been restarted multiple times. Oh no :(

Reinstalling edius is the last thing that has been suggested for me to try. I will have to search to see where my install files are. I might have to wait til next week to try reinstalling as I want to get another client job finished this week
__________________
www.skysimonephotography.com
Laptop: ASUS ROG Strix Scar Edition GL703GE-ES73 17.3 Gaming Laptop, 8th-Gen 6-Core Intel Core i7-8750H processor (up to 3.9GHz), GTX 1050 Ti 4GB, 120Hz 3ms display, 16GB DDR4, 128GB PCIe SSD + 1TB SSHD, Windows 10

This laptop is a recent upgrade from Asus ROG G75VW as of October 2018 - Edius 8

Desktop: Win7x64Pro, 3.4ghz Intel Core i7-3770
Gigabyte Tech B75M-D3H, 16332 RAM
ATI Radeon HD 5450 Samsung SSD
Edius 6 Edius 8
tryingtolearn is online now   Reply With Quote
Old 05-27-2019, 01:14 AM   #20
BernH
Senior Member
 
BernH's Avatar
 
Join Date: Sep 2014
Location: St. John's, NL, Canada
Posts: 1,387
Default

Quote:
Originally Posted by tryingtolearn View Post
How do we do this?

BERN - this new laptop does not allow you to remove the battery
- https://www.youtube.com/watch?v=744ct7oOrRc

These new laptops are extremely slim and apparently require the entire laptop to be dismantled before you can remove the battery - so I'm not going to do that as I'd be voiding my Geek Squad warranty
Thats too bad. It is the quick way to get a full hardware reset. The slow way involves running it on battery until it shuts sown. Then starting it up again until it shuts down again, and repeating this procedure until it will not start up any more. Then waiting anywhere from 20 minutes to an hour, for any residual charges to drain, and hoping that there isn't enough power still being supplied for any standby voltages to still be present.

There was no guarantee that a full power reset would fix the problem, but it is a quick way to make sure that all the hardware has a full reset to rule out any erroneous data left in RAM causing a problem, having a glitched up controller chip that needs a reset, etc.

I have seen issues with Edius being installed with a virus scanner running before, so hopefully the re-install will solve the problem.

As a note also, make sure that you only have one virus scanner installed. Many systems come with Norton or Mcafee pre-installed. If you are using Avast, make sure the Norton or Mcafee version has been uninstalled. Virus scanners can also "fight" with each other if you have more than one running at the same time and cause odd problems.

I always uninstall the Norton and McAfee's before installing Avast, as they tend to impact system performance more than Avast (or ESET as Anton uses), and after installing Edius with the virus scanner disabled so the installer is not hampered, make sure to exclude the GV folders under program files, the GV folders under the hidden appdata folder, and the media drive where all the video and projects are stored, so that the virus scanner will not interfere with the operations of Edius after the install.
__________________
Edius WG 9.40.5106, various 3rd party plugins, Win 7 Ultimate SP1, i7-4790K @ 4GHz with HD4600 GPU embedded, MSI Z97 Gaming 7 Motherboard, 32GB Kingston HyperX RAM, nVidia GTX680 4GB GPU, Matrox MX02 Mini MAX, Corsair 750W PSU, Corsair H110i GT Water Cooler, Corsair C70 case, 4TB Internal RAID 0/stripe (2x2TB Seagate SATAIII HDD's, Win7 Software RAID 0/stripe), 1TB Crucial MX500 SSD, Pioneer BDR-207D, Dual 1920x1080 monitors (one on GTX680 and one on Intel HD4600).
BernH is offline   Reply With Quote
Reply
 
Go Back   Grass Valley Forums > Editors > Editing with EDIUS
 

Bookmarks

Thread Tools
Display Modes

Similar Threads
Thread Thread Starter Forum Replies Last Post
Edius 7.4 constantly crashing noafilm Editing with EDIUS 61 11-05-2015 12:47 AM
Sigh ... it's one of those days/projects where Edius is crashing constantly. Andy Editing with EDIUS 12 02-18-2013 05:27 AM
Edius constantly crashing shamo Editing with EDIUS 8 02-08-2013 12:03 AM
Trouble with Edius Pro 4.54 (it crashing) c0y0t3 Editing with EDIUS 0 02-14-2008 12:04 PM

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are Off
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT +1. The time now is 11:26 PM.


Copyright 2014 Belden Inc. All rights reserved.