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Old 05-11-2019, 09:20 PM   #1
tryingtolearn
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Default Edius 8 Pro constantly crashing (new problem)

so today Edius keeps crashing

the instruction at 0x00007FFBFA1DDCBF referenced memory at 0x0000000000000 The memory could not be written click ok to terminate program


pls help
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Laptop: ASUS ROG Strix Scar Edition GL703GE-ES73 17.3 Gaming Laptop, 8th-Gen 6-Core Intel Core i7-8750H processor (up to 3.9GHz), GTX 1050 Ti 4GB, 120Hz 3ms display, 16GB DDR4, 128GB PCIe SSD + 1TB SSHD, Windows 10

This laptop is a recent upgrade from Asus ROG G75VW as of October 2018 - Edius 8

Desktop: Win7x64Pro, 3.4ghz Intel Core i7-3770
Gigabyte Tech B75M-D3H, 16332 RAM
ATI Radeon HD 5450 Samsung SSD
Edius 6 Edius 8
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Old 05-11-2019, 11:23 PM   #2
BernH
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Quote:
Originally Posted by tryingtolearn View Post
so today Edius keeps crashing

the instruction at 0x00007FFBFA1DDCBF referenced memory at 0x0000000000000 The memory could not be written click ok to terminate program


pls help
The best first step for any odd memory related problems like this would be to turn the computer off, remove power from it and let it sit for 20 to 30 minutes, before putting power back and turning it on. If it's a laptop, this includes removing the battery.

You can sometimes speed this up by pressing and holding the power button for 15 seconds or so, instead of waiting the 20 minutes.

The idea with this is that with no power supplied, any standby voltages are removed and any capacitors on the motherboard and in the power supply that are holding a residual charge get drained, allowing all the hardware in the system to get a full no power reset.

Try this and see if it fixes things. If not it may be time for some virus or malware scanning, in depth ram diagnostics and hard drive tests, or even a re-install of Edius and possibly even Windows.
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Edius WG 9.40.5106, various 3rd party plugins, Win 7 Ultimate SP1, i7-4790K @ 4GHz with HD4600 GPU embedded, MSI Z97 Gaming 7 Motherboard, 32GB Kingston HyperX RAM, nVidia GTX680 4GB GPU, Matrox MX02 Mini MAX, Corsair 750W PSU, Corsair H110i GT Water Cooler, Corsair C70 case, 4TB Internal RAID 0/stripe (2x2TB Seagate SATAIII HDD's, Win7 Software RAID 0/stripe), 1TB Crucial MX500 SSD, Pioneer BDR-207D, Dual 1920x1080 monitors (one on GTX680 and one on Intel HD4600).
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Old 05-17-2019, 02:03 AM   #3
tryingtolearn
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Hey Bern, so this is a new laptop - Sorry I should have mentioned that
It's meant to be at least AS powerful as the previous one (previous one had NO issues EVER and NO crashing)

this new one is crashing pretty constantlty

Old one was Asus ROG G75VW

New one is Asus ROG Strix

I'll post the specs


ASUS - ROG Strix Scar Edition 17.3" Gaming Laptop-Intel Core i7-16GB Memory - NVIDIA GeForce GTX 1050 Ti - 1TB SSHD + 128GB SSD - Black
Qty: 1

Board: ASUSTeK COMPUTER INC. GL703GE 1.0
Windows 10 Home (x64) Version 1809 (build 17763.475)
2.20 gigahertz Intel Core i7-8750H
384 kilobyte primary memory cache
1536 kilobyte secondary memory cache
9216 kilobyte tertiary memory cache
64-bit ready
Multi-core (6 total)
Hyper-threaded (12 total)
9128.61 Gigabytes Usable Hard Drive Capacity
5416.68 Gigabytes Hard Drive Free Space

16240 Megabytes Usable Installed Memory

Slot 'ChannelA-DIMM0' has 16384 MB




OLD LAPTOP (NEVER CRASHED EDIUS)
https://www.asus.com/us/ROG-Republic...pecifications/

NEW LAPTOP
https://store.asus.com/us/item/20180...5TpMXl1qIlW5Ho
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Laptop: ASUS ROG Strix Scar Edition GL703GE-ES73 17.3 Gaming Laptop, 8th-Gen 6-Core Intel Core i7-8750H processor (up to 3.9GHz), GTX 1050 Ti 4GB, 120Hz 3ms display, 16GB DDR4, 128GB PCIe SSD + 1TB SSHD, Windows 10

This laptop is a recent upgrade from Asus ROG G75VW as of October 2018 - Edius 8

Desktop: Win7x64Pro, 3.4ghz Intel Core i7-3770
Gigabyte Tech B75M-D3H, 16332 RAM
ATI Radeon HD 5450 Samsung SSD
Edius 6 Edius 8
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Old 05-17-2019, 05:19 AM   #4
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It doesn't matter how new or old it is. The steps I suggested just let the hardware do a full reset to rule out a piece of erroneous data left in RAM, which is not allowed to do a full reset due to stand-by voltages supplied by power supplies and batteries, and charges built up by capacitors in the system.

It also doesn't mean you can't have a virus or malware, particularly if you have ever "touched" the internet. Nor does it mean you can't have a bad piece of RAM, a bad hard drive, or some other component gone bad. I have been building and servicing computer systems used for NLE's, DAW's and GFX/VFX for over 25 years, and, while not common, have seen various components be "flaky" right out of the factory.

So before you continue to go on and on about how new the laptop is, try the reset and virus/malware scan steps I mentioned.

If none of that works, try an edius re-install with any virus scanners disabled. This includes disabling the built in Windows Defender that windows has enabled by default. Virus scanners often interfere with the Edius installer and cause it to have all kinds of odd problems.

These first few things to try are essentially steps from "Computer Repair/Troubleshooting 101." The only steps more basic than those when dealing with odd problems, is a reboot and/or shutdown and power up.

If none of that works it's time for the hardware diagnostics and/or windows re-install, preferably without any of the "bloatware" that comes pre-installed on laptops. These particular steps are probably best left to someone familiar with more in depth troubleshooting, who can also do some burn-in testing, as sometime faults will only appear when components are put under some "stress"
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Edius WG 9.40.5106, various 3rd party plugins, Win 7 Ultimate SP1, i7-4790K @ 4GHz with HD4600 GPU embedded, MSI Z97 Gaming 7 Motherboard, 32GB Kingston HyperX RAM, nVidia GTX680 4GB GPU, Matrox MX02 Mini MAX, Corsair 750W PSU, Corsair H110i GT Water Cooler, Corsair C70 case, 4TB Internal RAID 0/stripe (2x2TB Seagate SATAIII HDD's, Win7 Software RAID 0/stripe), 1TB Crucial MX500 SSD, Pioneer BDR-207D, Dual 1920x1080 monitors (one on GTX680 and one on Intel HD4600).

Last edited by BernH; 05-17-2019 at 05:28 AM.
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Old 05-17-2019, 05:33 AM   #5
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new laptops are always shipped under powered, the power options are set for energy saving, this is no good with EDIUS

make sure you unhide hidden power plans and select the high performance plan

and disable fast start, that is the biggest troublemaker invented by MS
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EDIUS 9 WG with Matrox MXO2, Asrock X99 Extreme 6, Intel Core i7 5960X Extreme Haswell-E 8-Core, Corsair Water Cooling, Nvidia Geforce GTX-980, Samsung 860 Pro SSD for System, 8TB Samsung Raid0 SSD for Video, 3 Pioneer BDR-209 Blu-ray/DVD burners, Hotswap Bay for 3.5" Sata and 2.5" SSD, Fractal Design Arc XL Tower, 32GB DDR4 Ram, Win7 Pro
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Old 05-20-2019, 08:50 PM   #6
tryingtolearn
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Quote:
Originally Posted by antonsvideo View Post
new laptops are always shipped under powered, the power options are set for energy saving, this is no good with EDIUS

make sure you unhide hidden power plans and select the high performance plan

and disable fast start, that is the biggest troublemaker invented by MS
Thanks Anton
I just changed the power settings under 'graphics performance' from 'balanced' to 'maximum performance' - I'll see how it goes (editing a ceremony right now)
so far so good so that may be the answer

- I will see how it goes now that I changed those graphic performance settings.
I always have to disable anti-virus before launching edius as well as anti-virus seems to slow edius down but I think that max performance setting may have been the answer.. will keep you posted

UPDATE - EDITED FOR ABOUT 10 MINUTES AFTER changing the graphic performance setting and disabling anti-virus and this is the instant crash I got
(screenshot)
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Laptop: ASUS ROG Strix Scar Edition GL703GE-ES73 17.3 Gaming Laptop, 8th-Gen 6-Core Intel Core i7-8750H processor (up to 3.9GHz), GTX 1050 Ti 4GB, 120Hz 3ms display, 16GB DDR4, 128GB PCIe SSD + 1TB SSHD, Windows 10

This laptop is a recent upgrade from Asus ROG G75VW as of October 2018 - Edius 8

Desktop: Win7x64Pro, 3.4ghz Intel Core i7-3770
Gigabyte Tech B75M-D3H, 16332 RAM
ATI Radeon HD 5450 Samsung SSD
Edius 6 Edius 8

Last edited by tryingtolearn; 05-20-2019 at 09:16 PM. Reason: screenshot)
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Old 05-20-2019, 09:16 PM   #7
tryingtolearn
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image attachment

will try Bernies residual discharge method in his first reply next

Note..
just noticed in power options
PCI express Link State Power Management
and have turned that FROM max power savings to OFF... I'll see if that makes a dif
Attached Images
File Type: jpg AAA001.jpg (27.6 KB, 16 views)
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www.skysimonephotography.com
Laptop: ASUS ROG Strix Scar Edition GL703GE-ES73 17.3 Gaming Laptop, 8th-Gen 6-Core Intel Core i7-8750H processor (up to 3.9GHz), GTX 1050 Ti 4GB, 120Hz 3ms display, 16GB DDR4, 128GB PCIe SSD + 1TB SSHD, Windows 10

This laptop is a recent upgrade from Asus ROG G75VW as of October 2018 - Edius 8

Desktop: Win7x64Pro, 3.4ghz Intel Core i7-3770
Gigabyte Tech B75M-D3H, 16332 RAM
ATI Radeon HD 5450 Samsung SSD
Edius 6 Edius 8

Last edited by tryingtolearn; 05-20-2019 at 09:24 PM.
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Old 05-20-2019, 09:57 PM   #8
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The virus scanner suggestion was more about having it disabled when you install edius, because it can interfere with the installer.

If the install didn't happen correctly, disabling it afterward does not fix the problem. To rule this out as a problem, you need to re-install edius with the virus scanner disabled.
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Edius WG 9.40.5106, various 3rd party plugins, Win 7 Ultimate SP1, i7-4790K @ 4GHz with HD4600 GPU embedded, MSI Z97 Gaming 7 Motherboard, 32GB Kingston HyperX RAM, nVidia GTX680 4GB GPU, Matrox MX02 Mini MAX, Corsair 750W PSU, Corsair H110i GT Water Cooler, Corsair C70 case, 4TB Internal RAID 0/stripe (2x2TB Seagate SATAIII HDD's, Win7 Software RAID 0/stripe), 1TB Crucial MX500 SSD, Pioneer BDR-207D, Dual 1920x1080 monitors (one on GTX680 and one on Intel HD4600).
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Old 05-21-2019, 09:40 AM   #9
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Quote:
Originally Posted by antonsvideo View Post

and disable fast start, that is the biggest troublemaker invented by MS
still awaiting answer on the above, have you implemented it?
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EDIUS 9 WG with Matrox MXO2, Asrock X99 Extreme 6, Intel Core i7 5960X Extreme Haswell-E 8-Core, Corsair Water Cooling, Nvidia Geforce GTX-980, Samsung 860 Pro SSD for System, 8TB Samsung Raid0 SSD for Video, 3 Pioneer BDR-209 Blu-ray/DVD burners, Hotswap Bay for 3.5" Sata and 2.5" SSD, Fractal Design Arc XL Tower, 32GB DDR4 Ram, Win7 Pro
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Old 05-21-2019, 12:24 PM   #10
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Maybe it is best to seek some help from a EDIUS system integrator?
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