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Old 06-10-2019, 08:24 PM   #31
Jerry
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I sent you information for an Edius integrator/trainer. Did you ever contact him?
He may becoming to the Atlanta area in the near future.
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Old 06-11-2019, 12:50 AM   #32
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Quote:
Originally Posted by tryingtolearn View Post
Hey Anton sorry for the delay been in New York shooting a week long Indian wedding and just got back

I don't understand what you're saying to me
I uploaded the entire crash report zip to that dropbox file


I did the uninstall and reinstall with my anti-virus uninstalled and it's still crashing
I really need to resolve this as I'm picking up editing from other videographers

is there a way Edius staff could help me at all?

I definately don't want to upgrade to 9 if i cant get the crashing with 8 to stop
one of the comments was about talking to staff about integration or something?
can you make a desktop shortcut to Temp folder, then open it and you will find the EDIUSCrash.dmp file

can I see a screenshot of the content of the Temp folder? when is the last time you emptied it? I do this daily

to create shortcut, right click desktop, click New Shortcut and type %Temp% and click ok

now you will see a yellow folder on desktop called Temp, this is where EDIUS puts the Crash dump files
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Old 06-11-2019, 02:45 PM   #33
tryingtolearn
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Quote:
Originally Posted by Jerry View Post
I sent you information for an Edius integrator/trainer. Did you ever contact him?
He may becoming to the Atlanta area in the near future.
where did you send it? I didn't see it, I will check my messages now
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This laptop is a recent upgrade from Asus ROG G75VW as of October 2018 - Edius 8

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Old 06-11-2019, 02:53 PM   #34
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Quote:
Originally Posted by antonsvideo View Post
can you make a desktop shortcut to Temp folder, then open it and you will find the EDIUSCrash.dmp file

can I see a screenshot of the content of the Temp folder? when is the last time you emptied it? I do this daily

to create shortcut, right click desktop, click New Shortcut and type %Temp% and click ok

now you will see a yellow folder on desktop called Temp, this is where EDIUS puts the Crash dump files
Hey Anton, when I search the TEMP folder for EDIUScrash.dmp it says "No items match your search'

I don't have any folders in there named Edius of GV
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This laptop is a recent upgrade from Asus ROG G75VW as of October 2018 - Edius 8

Desktop: Win7x64Pro, 3.4ghz Intel Core i7-3770
Gigabyte Tech B75M-D3H, 16332 RAM
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Old 06-11-2019, 09:23 PM   #35
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UPDATE before I had turned off the fast start in the windows settings, but I missed the step somebody else suggested about disabling fast start in the bios

I disabled that then launched Edius and added monotone to an 8 minute video compiled of about 200 clips and it paused for 10 seconds but did not crash..

hopefully that is the fix but I will keep you posted

I should be doing a lot of video editing this week and next.. I would still like to figure out where my crash log files are...

thank you everyone so far.. hopefully this is the solution but will keep you updated
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This laptop is a recent upgrade from Asus ROG G75VW as of October 2018 - Edius 8

Desktop: Win7x64Pro, 3.4ghz Intel Core i7-3770
Gigabyte Tech B75M-D3H, 16332 RAM
ATI Radeon HD 5450 Samsung SSD
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Old 06-12-2019, 01:22 AM   #36
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Quote:
Originally Posted by tryingtolearn View Post
Hey Anton, when I search the TEMP folder for EDIUScrash.dmp it says "No items match your search'

I don't have any folders in there named Edius of GV
look for a folder inside Temp called Grass Valley CrashDump

be sure you are in the correct Temp folder
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File Type: png AVP-0898.png (33.6 KB, 17 views)
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Old 06-12-2019, 05:50 PM   #37
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He might have to list out his environment variables to see where the TEMP and TMP directories are assigned to. Use 'System Properties' and then the Environment Variables option. There are two sets of TEMP/TMP - one for the user under which he signs on to - and the other one under System variables. They might be different for him.
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Old 06-19-2019, 10:41 PM   #38
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I was so desperately hoping that we fixed the problem, but it just crashed just now while trying to edit color in a video.

I've attached a screenshot. I checked temp files last week and there was nothing from edius - no dump file - the crash report is the zip files i uploaded but its creating a new one now so i can upload that again, but the temp folder doesn't show anything from edius
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File Type: jpg EDIUS002.jpg (71.5 KB, 9 views)
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This laptop is a recent upgrade from Asus ROG G75VW as of October 2018 - Edius 8

Desktop: Win7x64Pro, 3.4ghz Intel Core i7-3770
Gigabyte Tech B75M-D3H, 16332 RAM
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Old 06-19-2019, 10:45 PM   #39
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Anton I followed the screenshot path you showed and it had one dump file from today so I have added it to this dropbox folder along with the crash report

I hope it gives some insight
thanks Anton https://www.dropbox.com/sh/hi4im10o9...ObMZ1IDta?dl=0
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Laptop: ASUS ROG Strix Scar Edition GL703GE-ES73 17.3 Gaming Laptop, 8th-Gen 6-Core Intel Core i7-8750H processor (up to 3.9GHz), GTX 1050 Ti 4GB, 120Hz 3ms display, 16GB DDR4, 128GB PCIe SSD + 1TB SSHD, Windows 10

This laptop is a recent upgrade from Asus ROG G75VW as of October 2018 - Edius 8

Desktop: Win7x64Pro, 3.4ghz Intel Core i7-3770
Gigabyte Tech B75M-D3H, 16332 RAM
ATI Radeon HD 5450 Samsung SSD
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Old 06-20-2019, 02:17 AM   #40
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Been following this thread for a while now, and unfortunately I have no solution but was wondering, with so many possibilities tried and failed, would it not be possible that a bad ram maybe the culprit.

As the crashing is not sonstant with exact operation could it be a problematic video ram or system ram address?

So far this seems to be a pretty isolated case as I personally have no knowledge of anyone with Edius crashing.
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