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Old 09-30-2019, 06:24 PM   #1
Ray Lenahan
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Join Date: Sep 2019
Location: Florida
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Default Edius 9.5 problems

I am a long time Edius user. Going back to Canopus Rex days. I was just informed that Grass Valley no longer will give phone support on Edius. The phone support use to be good. but NO MORE.
My 9.5 problems are:
Primary color correction is crashing Edius
My custom Window layout gets lost often. Especially after Edius crashes
Can I delete my Edius 8 program ?
Will deleting Edius 8 wipe out my Edits 9.5 Licence ?
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Old 09-30-2019, 11:26 PM   #2
antonsvideo
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Location: Sydney
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Quote:
Originally Posted by Ray Lenahan View Post
I am a long time Edius user. Going back to Canopus Rex days. I was just informed that Grass Valley no longer will give phone support on Edius. The phone support use to be good. but NO MORE.
My 9.5 problems are:
Primary color correction is crashing Edius
My custom Window layout gets lost often. Especially after Edius crashes
Can I delete my Edius 8 program ?
Will deleting Edius 8 wipe out my Edits 9.5 Licence ?
in EDIUS 9.5 go to help menu, generate a system report and attach it here in your reply, go advanced, manage attachments

don't delete EDIUS8, instead uninstall it but if 9.5 is an upgrade from 8, do not deactivate 8 when uninstalling

where did you buy EDIUS? I certainly give phone support to my customers
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Anton Strauss
Antons Video Productions - Sydney

EDIUS 9 WG with Matrox MXO2, Gigabyte X299 UD4 Pro, Intel Core i9 9960X 16 Core, 32 Threads @ 4.3Ghz, Corsair Water Cooling, Gigabyte RTX-2070 Super 3X 8GB Video Card, Samsung 860 Pro 512GB SSD for System, 8TB Samsung Raid0 SSD for Video, 2 Pioneer BDR-209 Blu-ray/DVD burners, Hotswap Bay for 3.5" Sata and 2.5" SSD, Phanteks Enthoo Pro XL Tower, Corsair 32GB DDR4 Ram, Win10 Pro
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Old 10-01-2019, 02:17 AM   #3
Ray Lenahan
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Join Date: Sep 2019
Location: Florida
Posts: 6
Default

Hi Anton. Thank you for the reply. I bought it through Safe Harbor as recommended by Grass Valley. Wish I had gotten it through you. It seems you know more about the operation of Edius more than Grass Valley. And offer the best help. Keep up the good work.
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Old 10-01-2019, 02:22 PM   #4
zvit
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For years, I have always purchased from Anton. I don't know why one would purchase from anywhere else.
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Gigabyte Z77X-UP4 TH, Intel Core i7 3770k 3.5GHz, 4 Core, 8 Threads, 32GB RAM, NVIDIA GeForce GTX 660 2GB, 500GB SSD HDD for OS, 40TB Usable Hard Drive Capacity, Window 10 PRO 64-bit Edius 9.5 WORKSTATION...
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Old 10-01-2019, 02:54 PM   #5
Haddock
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Quote:
Originally Posted by zvit View Post
For years, I have always purchased from Anton. I don't know why one would purchase from anywhere else.
I agree with this... Anton is reliable, competent and understand our needs...
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Yvon durieux alias "Haddock" Belgium GMT + 1

Sorry for my poor english, I am french native speaking

Main System: Azus Z87 Pro, 4770K@3.5Ghz, 16gb ram, Nvidia GeForce GT 630, Windows 7 Pro 64, Samsung 840 pro, Edius 8.53.2808 WG and 9.40.4896 + NXexpress or HDspark, 2T separate video SSD.
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