Grass Valley Forums Facebook   Twitter   YouTube  

Go Back   Grass Valley Forums > Editors > Editing with EDIUS

Reply
 
Thread Tools Display Modes
Old 08-21-2013, 10:35 PM   #1
defsaturn6501
Junior Member
 
Join Date: Aug 2013
Location: USA
Posts: 2
Default Grass Valley Tech Support is sorely lacking!

Real good thing I didnt hold my breath when I was told I would be receiving a call back from Tech Support regarding my Edius 7 Issue that rendered the program entirely useless...called Grass Valley last night, explained to them my problem, was told by an uninterested guy that they would try and call me that night, but was most likely tomorrow morning...Still havent heard anything from them... good thing i was able to figure things out on my own otherwise I would be belly up over here!

Thanks for nothing Tech support :-(
defsaturn6501 is offline   Reply With Quote
Old 08-21-2013, 11:17 PM   #2
GrassValley_BH
Demystifier/Analogizer
 
Join Date: Apr 2007
Location: Hillsboro, OR
Posts: 5,785
Default

In addition to your complaint, would you like to share what problem you are having so perhaps the other users can help you?
GrassValley_BH is offline   Reply With Quote
Old 08-22-2013, 03:15 AM   #3
defsaturn6501
Junior Member
 
Join Date: Aug 2013
Location: USA
Posts: 2
Default

Somehow the program that handles the licensing for edius got disabled upon startup and rendered the program inoperable.. I re enabled it after much frustration and am back in business.. Still no call from grass valley.. Not impressed by the support so far.
defsaturn6501 is offline   Reply With Quote
Old 08-22-2013, 09:43 AM   #4
khizhiy
Junior Member
 
Join Date: Feb 2010
Location: Moscow
Posts: 19
Default

No surprise! In my case, the Support suggested to find help here, in users forum.
khizhiy is offline   Reply With Quote
Reply
 
Go Back   Grass Valley Forums > Editors > Editing with EDIUS
 

Bookmarks

Thread Tools
Display Modes

Similar Threads
Thread Thread Starter Forum Replies Last Post
Grass Valley Support????????? tom777 Editing with EDIUS 8 08-03-2013 02:03 PM
Grass Valley upgrade and support policy gianvito Editing with EDIUS 1 04-02-2012 09:10 PM

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are Off
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT +1. The time now is 11:50 AM.


Copyright 2014 Belden Inc. All rights reserved.