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Old 02-27-2018, 11:37 PM   #1
admasv
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Default edius 8 and 9 keep crashing

since i install edius 9 wg both edius keep crashing with no reason just play simple video start playing forward, stop, play, it crash same computer before with edius 8wg no crash this time different is change video card gtx 1070ti and install edius 9wg see my attach reporting for the problem
thanks
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File Type: zip EdiusSystemReport-20180112-110832.zip (1.54 MB, 20 views)
File Type: zip EdiusSystemReport-20180227-161619.zip (1.37 MB, 9 views)
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1.window 10 pro edius 9 wg hd spark. storm mobile-asus maximus v extrim- i7 3700k -gtx 1070 ti -32 g.b ram-500gb ssd system drive-4 tb hdd
2.window 7 ultimate edius 7-i3 3400k- matrox mxo2 -quadro fx 4500-24gb ram-500gb ssd system drive- 1 tb hdd
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Old 02-27-2018, 11:51 PM   #2
antonsvideo
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which exact version 8? and 9?
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Anton Strauss
Antons Video Productions - Sydney

EDIUS 9 WG with Matrox MXO2, Gigabyte X299 UD4 Pro, Intel Core i9 9960X 16 Core, 32 Threads @ 4.3Ghz, Corsair Water Cooling, Gigabyte RTX-2070 Super 3X 8GB Video Card, Samsung 860 Pro 512GB SSD for System, 8TB Samsung Raid0 SSD for Video, 2 Pioneer BDR-209 Blu-ray/DVD burners, Hotswap Bay for 3.5" Sata and 2.5" SSD, Phanteks Enthoo Pro XL Tower, Corsair 32GB DDR4 Ram, Win10 Pro
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Old 02-28-2018, 12:00 AM   #3
admasv
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both edius 8 and 9 is workgroup
thanks
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1.window 10 pro edius 9 wg hd spark. storm mobile-asus maximus v extrim- i7 3700k -gtx 1070 ti -32 g.b ram-500gb ssd system drive-4 tb hdd
2.window 7 ultimate edius 7-i3 3400k- matrox mxo2 -quadro fx 4500-24gb ram-500gb ssd system drive- 1 tb hdd
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Old 02-28-2018, 12:22 AM   #4
THoff
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Anton is asking about the build numbers. Version 8 and 9 can't co-exist on the same computer unless you have v8.53 or later.
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Old 02-28-2018, 12:26 AM   #5
admasv
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i am sorry that's edius 8.53 and edius 9.10
thanks
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1.window 10 pro edius 9 wg hd spark. storm mobile-asus maximus v extrim- i7 3700k -gtx 1070 ti -32 g.b ram-500gb ssd system drive-4 tb hdd
2.window 7 ultimate edius 7-i3 3400k- matrox mxo2 -quadro fx 4500-24gb ram-500gb ssd system drive- 1 tb hdd
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Old 02-28-2018, 01:52 AM   #6
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I checked your report and reason for crash is Storm Mobile HAL error (firmware conflict)

can you set both versions of EDIUS to generic OHCI preview device and see if it still crashes

if no crash, I will investigate possible Storm Mobile conflict between both versions
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Anton Strauss
Antons Video Productions - Sydney

EDIUS 9 WG with Matrox MXO2, Gigabyte X299 UD4 Pro, Intel Core i9 9960X 16 Core, 32 Threads @ 4.3Ghz, Corsair Water Cooling, Gigabyte RTX-2070 Super 3X 8GB Video Card, Samsung 860 Pro 512GB SSD for System, 8TB Samsung Raid0 SSD for Video, 2 Pioneer BDR-209 Blu-ray/DVD burners, Hotswap Bay for 3.5" Sata and 2.5" SSD, Phanteks Enthoo Pro XL Tower, Corsair 32GB DDR4 Ram, Win10 Pro
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Old 02-28-2018, 02:18 AM   #7
admasv
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i will try and let you know i got this hardware update notice few time and i did firmware update but not working for me the notice keep coming see attach
thanks
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File Type: jpg edius.JPG (26.9 KB, 24 views)
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1.window 10 pro edius 9 wg hd spark. storm mobile-asus maximus v extrim- i7 3700k -gtx 1070 ti -32 g.b ram-500gb ssd system drive-4 tb hdd
2.window 7 ultimate edius 7-i3 3400k- matrox mxo2 -quadro fx 4500-24gb ram-500gb ssd system drive- 1 tb hdd
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Old 02-28-2018, 02:40 AM   #8
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did you install 9.1 after 8.53 or before?

I think there is a firmware mismatch in the Storm Mobile
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Anton Strauss
Antons Video Productions - Sydney

EDIUS 9 WG with Matrox MXO2, Gigabyte X299 UD4 Pro, Intel Core i9 9960X 16 Core, 32 Threads @ 4.3Ghz, Corsair Water Cooling, Gigabyte RTX-2070 Super 3X 8GB Video Card, Samsung 860 Pro 512GB SSD for System, 8TB Samsung Raid0 SSD for Video, 2 Pioneer BDR-209 Blu-ray/DVD burners, Hotswap Bay for 3.5" Sata and 2.5" SSD, Phanteks Enthoo Pro XL Tower, Corsair 32GB DDR4 Ram, Win10 Pro
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Old 02-28-2018, 04:05 AM   #9
admasv
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I install edius 8.53 after edius 9.10 I did activate/deactivate forget the step to install
thanks
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1.window 10 pro edius 9 wg hd spark. storm mobile-asus maximus v extrim- i7 3700k -gtx 1070 ti -32 g.b ram-500gb ssd system drive-4 tb hdd
2.window 7 ultimate edius 7-i3 3400k- matrox mxo2 -quadro fx 4500-24gb ram-500gb ssd system drive- 1 tb hdd
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Old 02-28-2018, 04:10 AM   #10
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Quote:
Originally Posted by admasv View Post
I install edius 8.53 after edius 9.10 I did activate/deactivate forget the step to install
thanks
that could be the reason

do you still need v8? (I doubt it) if not, uninstall and also uninstall 9 (no need to deactivate)

then install 9.1

if you still need v8, install it first, then 9.1
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Anton Strauss
Antons Video Productions - Sydney

EDIUS 9 WG with Matrox MXO2, Gigabyte X299 UD4 Pro, Intel Core i9 9960X 16 Core, 32 Threads @ 4.3Ghz, Corsair Water Cooling, Gigabyte RTX-2070 Super 3X 8GB Video Card, Samsung 860 Pro 512GB SSD for System, 8TB Samsung Raid0 SSD for Video, 2 Pioneer BDR-209 Blu-ray/DVD burners, Hotswap Bay for 3.5" Sata and 2.5" SSD, Phanteks Enthoo Pro XL Tower, Corsair 32GB DDR4 Ram, Win10 Pro
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