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Old 06-21-2019, 07:58 PM   #71
tryingtolearn
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https://www.dropbox.com/s/2be7xc28z0...35305.dmp?dl=0

new crash dump
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Laptop: ASUS ROG Strix Scar Edition GL703GE-ES73 17.3 Gaming Laptop, 8th-Gen 6-Core Intel Core i7-8750H processor (up to 3.9GHz), GTX 1050 Ti 4GB, 120Hz 3ms display, 16GB DDR4, 128GB PCIe SSD + 1TB SSHD, Windows 10

This laptop is a recent upgrade from Asus ROG G75VW as of October 2018 - Edius 8

Desktop: Win7x64Pro, 3.4ghz Intel Core i7-3770
Gigabyte Tech B75M-D3H, 16332 RAM
ATI Radeon HD 5450 Samsung SSD
Edius 6 Edius 8
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Old 06-21-2019, 08:04 PM   #72
trillium
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I hate Avast. It was constant source of irritation and almost impossible to completely remove.
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Old 06-21-2019, 09:22 PM   #73
Ron Evans
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Use Avast's own removal tool. https://www.avast.com/en-ca/uninstall-utility
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Old 06-22-2019, 12:47 AM   #74
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Quote:
Originally Posted by tryingtolearn View Post
ANTON just crashed again and the Grass Valley Local Temp file doesn't have a dump file :(
could you read my post 58 and 59

I need an answer on post 58 about what you do when it crashes

and I need you do complete the step as seen in post 59
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EDIUS 9 WG with Matrox MXO2, Asrock X99 Extreme 6, Intel Core i7 5960X Extreme Haswell-E 8-Core, Corsair Water Cooling, Nvidia Geforce GTX-980, Samsung 860 Pro SSD for System, 8TB Samsung Raid0 SSD for Video, 3 Pioneer BDR-209 Blu-ray/DVD burners, Hotswap Bay for 3.5" Sata and 2.5" SSD, Fractal Design Arc XL Tower, 32GB DDR4 Ram, Win7 Pro
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Old 06-30-2019, 11:30 PM   #75
tryingtolearn
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Hey guys sorry for the delay have had a hectic week or so with a lot of family emergencies

currently 'RESETTING THIS PC' on the new laptop to restore factory defaults on C drive

just to be clear, you want me to
a) install edius 8 pro FIRST before anything else right?

b) do I need to disable MS defender first?

Any other suggestions?

the reset is likely to take a few hours so I want to make sure I do things in the right order
thanks all
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Laptop: ASUS ROG Strix Scar Edition GL703GE-ES73 17.3 Gaming Laptop, 8th-Gen 6-Core Intel Core i7-8750H processor (up to 3.9GHz), GTX 1050 Ti 4GB, 120Hz 3ms display, 16GB DDR4, 128GB PCIe SSD + 1TB SSHD, Windows 10

This laptop is a recent upgrade from Asus ROG G75VW as of October 2018 - Edius 8

Desktop: Win7x64Pro, 3.4ghz Intel Core i7-3770
Gigabyte Tech B75M-D3H, 16332 RAM
ATI Radeon HD 5450 Samsung SSD
Edius 6 Edius 8
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Old 07-01-2019, 12:52 AM   #76
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you restore the PC and then run Win updates several times, because it will be way old after restore

to create a Win update shortcut on desktop:
right click desktop, click new shortcut and type ms-settings:windowsupdate and click ok

then, right click desktop, new shortcuts, type %Temp% and click ok

empty this Temp folder daily

once you know Win is fully up to date with the current version, then install EDIUS (typically Win Defender does not cause issues with EDIUS installation)
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EDIUS 9 WG with Matrox MXO2, Asrock X99 Extreme 6, Intel Core i7 5960X Extreme Haswell-E 8-Core, Corsair Water Cooling, Nvidia Geforce GTX-980, Samsung 860 Pro SSD for System, 8TB Samsung Raid0 SSD for Video, 3 Pioneer BDR-209 Blu-ray/DVD burners, Hotswap Bay for 3.5" Sata and 2.5" SSD, Fractal Design Arc XL Tower, 32GB DDR4 Ram, Win7 Pro
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Old 07-03-2019, 04:23 PM   #77
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ok so brain overload

After I reinstalled windows.. problems with windows that were not there suddenly appeared..
login screen getting stuck for 10 minutes or more and me having to hard reset the laptop, then when windows appeared getting a grey box of 'windows is not functioning properly'
basic functions like right click on desktop freezing, lagging, not working.

I remembered that when I first got this laptop Asus Rog Strix in June last year I actually had to exchange it completely in September due to those issues.. basic right click on desktop lagging.
They exchanged the laptop completely.

all of a sudden this laptop doing the same thing
SO i believe those of you who suggested it was a hardware issue / faulty hardware all along were right

the fact that this 2nd model of the same make of laptop to have the same issue so I believe Asus should place this laptop on recall. I looked at the Amazon reviews and this particular Strix had a 20% 1 star review of people claiming it was DOA or functioned for 3 months then the motherboard died.

I KNEW that best buys policy would be to send this junk to Asus - and make me wait for it, and I argued that at 10 months old I wasn't prepared to have Asus repair it, then in 3 months it dies again and isn't under warranty.. Best Buy went against their normal procedure and gave me what I wanted, which was to exchange the laptop for another Asus ROG in the same price range

--------------------------------------------------------------------------------------

I picked ASUS - 17.3" Gaming Laptop - Intel Core i7 - 16GB Memory - NVIDIA GeForce GTX 1050 - 1TB Hard Drive + 256GB SSD - Metal Star Gray

First off I did what Antons previous post above this one suggests, including emptying the temp folder after all of the updates.

I uninstalled Mcafee which came with a free month trial installed, so I uninstalled that, and I uninstalled a couple of other pre-installed unnecsssary things like the xbox something or other that comes installed

I installed edius and have loaded in a bunch of videos and added a bunch of effects and then multiplied the videos and added a bunch of effects and while there was a little 3-7 second lag, there was no crash whatsoever

I have to install Office 2016, and Photoshop, and my browsers..
and I have to install Wave Arts Master Restoration into Edius (I'll have to email them about the machine ID)

hopefully I won't have any problems this time

I also created a restore point BEFORE installing Edius
so I may create another one now before I install anything else

thank you everyone for your help so far.
I'll redownload that PDF about maximizing windows for Edius too.. i just really hope this problem is behind me now!
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Laptop: ASUS ROG Strix Scar Edition GL703GE-ES73 17.3 Gaming Laptop, 8th-Gen 6-Core Intel Core i7-8750H processor (up to 3.9GHz), GTX 1050 Ti 4GB, 120Hz 3ms display, 16GB DDR4, 128GB PCIe SSD + 1TB SSHD, Windows 10

This laptop is a recent upgrade from Asus ROG G75VW as of October 2018 - Edius 8

Desktop: Win7x64Pro, 3.4ghz Intel Core i7-3770
Gigabyte Tech B75M-D3H, 16332 RAM
ATI Radeon HD 5450 Samsung SSD
Edius 6 Edius 8
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Old 07-04-2019, 12:54 AM   #78
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Quote:
Originally Posted by tryingtolearn View Post
ok so brain overload

After I reinstalled windows.. problems with windows that were not there suddenly appeared..
login screen getting stuck for 10 minutes or more and me having to hard reset the laptop, then when windows appeared getting a grey box of 'windows is not functioning properly'
basic functions like right click on desktop freezing, lagging, not working.
this means there are still Win updates happening, there will be many GB of updates

can you check what version of Win10 you have now

also be sure to turn off all Microsoft spying features and Win update sharing with Ultimate Win Tweaker 4

and remember to set Power Options to max performance and disable fast startup in Windows, not in Bios

Click Power Options
Click Choose what the power buttons do
Click Choose what the power buttons do.
Click Change settings that are currently unavailable
Click Turn on fast startup (recommended) so that the check mark disappears
Click Save changes
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Anton Strauss
Antons Video Productions - Sydney

EDIUS 9 WG with Matrox MXO2, Asrock X99 Extreme 6, Intel Core i7 5960X Extreme Haswell-E 8-Core, Corsair Water Cooling, Nvidia Geforce GTX-980, Samsung 860 Pro SSD for System, 8TB Samsung Raid0 SSD for Video, 3 Pioneer BDR-209 Blu-ray/DVD burners, Hotswap Bay for 3.5" Sata and 2.5" SSD, Fractal Design Arc XL Tower, 32GB DDR4 Ram, Win7 Pro

Last edited by antonsvideo; 07-04-2019 at 12:59 AM.
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