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Old 04-06-2017, 12:22 PM   #11
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Join Date: Mar 2010
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Posts: 7,863

I reckon that you have received a response from our Mync support team?

Please don't send me Private Messages for support. Contact Grass Valley support
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Old 04-07-2017, 10:05 AM   #12
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Join Date: May 2007
Location: Europe
Posts: 115
Default mync

yes, eventually! but they dont seem to have understood the problem.

they tell me where to get the serial, which i already know, but they dont seem to understand that the download link was sent to a non-existent email address and the system does not allow a second download.

so i have a serial but no file.

it would be easy to test my honesty my mailing to that address and waiting for the bounced reply.

but sometimes life is just too short, especially when one is well into one's 70th year!

all lower-case? blame the ipad!
DVC custom desktop; Intel i7-5930K @3.50GHz; 32GB RAM; NVIDIA GTX1080Ti; BM Intensity Pro; Edius 9 WG; DaVinci Resolve Studio; Windows 10 Pro.
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Old 05-11-2017, 02:42 PM   #13
Steady Hand
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Originally Posted by virgil21 View Post
The serial number is in plain view in my Edius account but the download link was sent to my non-active email address where I cannot retrieve it from.
I don't know whether the various versions are very different from each other, but have you tried activating the trial version with your serial number?
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