Failure to download MYNC

[virgil21]

I had an issue with trying to get a standalone copy of MYNC Basic for my non-Edius computer.

I entered the wrong (no longer active) email address but the system allows you only one chance to download the file.

I contacted Support which turned out to be in the US. They referred me to Holdan UK who, in turn, referred me to Andrew Deaker from grassvalley.com
I sent emails to that address on 6 March and 19 March; however, I have received no reply to date.

Whom should I contact in UK support to resolve this issue?

[GrassValley_SL]

Is this for a commercial version,trial version or free version?

[virgil21]

For the free version

[GrassValley_SL]

What happens if you use a correct email address and download it again?

[virgil21]

Originally Posted by GrassValley_SL

What happens if you use a correct email address and download it again?

It goes via my Edius ID and when I click "Download" I get this message:

"You can receive a serial number only once for each product."

The serial number is in plain view in my Edius account but the download link was sent to my non-active email address where I cannot retrieve it from.

My Edius ID now has my current address as I updated it AFTER I had realised my mistake with MYNC

My account shows that the MYNC Basic has not been activated (as I have never downloaded it).

[GrassValley_SL]

Thanks for the info. Will try to find out if there is a solution.

[virgil21]

Originally Posted by GrassValley_SL

Thanks for the info. Will try to find out if there is a solution.

I appreciate that. Thank you for your help.

[GrassValley_SL]

Can you please report your issue here:
https://myncworld.com/en/contact/

[virgil21]

Originally Posted by GrassValley_SL

Can you please report your issue here:
https://myncworld.com/en/contact/

Thanks. Will do.

[virgil21]

Originally Posted by virgil21

Thanks. Will do.

I contacted them but I have no response.