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Old 03-22-2017, 01:57 PM   #1
virgil21
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Default Failure to download MYNC

I had an issue with trying to get a standalone copy of MYNC Basic for my non-Edius computer.

I entered the wrong (no longer active) email address but the system allows you only one chance to download the file.

I contacted Support which turned out to be in the US. They referred me to Holdan UK who, in turn, referred me to Andrew Deaker from grassvalley.com
I sent emails to that address on 6 March and 19 March; however, I have received no reply to date.

Whom should I contact in UK support to resolve this issue?
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Old 03-22-2017, 01:58 PM   #2
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Is this for a commercial version,trial version or free version?
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Old 03-22-2017, 03:46 PM   #3
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Default Version

For the free version
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Old 03-22-2017, 03:50 PM   #4
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What happens if you use a correct email address and download it again?
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Old 03-22-2017, 07:49 PM   #5
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Quote:
Originally Posted by GrassValley_SL View Post
What happens if you use a correct email address and download it again?
It goes via my Edius ID and when I click "Download" I get this message:

"You can receive a serial number only once for each product."

The serial number is in plain view in my Edius account but the download link was sent to my non-active email address where I cannot retrieve it from.

My Edius ID now has my current address as I updated it AFTER I had realised my mistake with MYNC

My account shows that the MYNC Basic has not been activated (as I have never downloaded it).
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Old 03-22-2017, 10:25 PM   #6
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Thanks for the info. Will try to find out if there is a solution.
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Old 03-22-2017, 11:47 PM   #7
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Quote:
Originally Posted by GrassValley_SL View Post
Thanks for the info. Will try to find out if there is a solution.
I appreciate that. Thank you for your help.
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Old 03-23-2017, 01:25 PM   #8
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Can you please report your issue here:
https://myncworld.com/en/contact/
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Old 03-24-2017, 02:22 PM   #9
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Quote:
Originally Posted by GrassValley_SL View Post
Can you please report your issue here:
https://myncworld.com/en/contact/
Thanks. Will do.
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Old 03-28-2017, 05:15 PM   #10
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Quote:
Originally Posted by virgil21 View Post
Thanks. Will do.
I contacted them but I have no response.
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