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Old 03-22-2017, 01:57 PM   #1
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virgil21's Avatar
Join Date: May 2007
Location: Europe
Posts: 114
Default Failure to download MYNC

I had an issue with trying to get a standalone copy of MYNC Basic for my non-Edius computer.

I entered the wrong (no longer active) email address but the system allows you only one chance to download the file.

I contacted Support which turned out to be in the US. They referred me to Holdan UK who, in turn, referred me to Andrew Deaker from
I sent emails to that address on 6 March and 19 March; however, I have received no reply to date.

Whom should I contact in UK support to resolve this issue?
DVC custom desktop; Intel i7-5930K @3.50GHz; 32GB RAM; NVIDIA GTX1080Ti; BM Intensity Pro; Edius 9 WG; DaVinci Resolve Studio; Windows 10 Pro.
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