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Old 11-22-2019, 12:57 AM   #1
OneQuickSix
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Unhappy Edius Suddenly Acting Bizarre -- Jerky Playback in Overlay and Audio Drift

I have been using Edius since version 1 and and am currently on Version 7, and have never had these problems. I have tried to figure out what may have changed on my system, and am dumbfounded at this point. Here is what is happening, and I would greatly appreciate any help getting things back to normal:
  1. Getting stuttering -- as in not smooth playback -- especially noticeable during a tracking or panning shot. Verified it is definitely not in the recording, used multiple sources, file-types, and frame rates. Project always matches file frame rates. Never had this happen before. It is also happening on my external monitor (via HDMI). Used to get flawless playback (or as close to flawless an overlay can be anyway.)

  2. Also, now video is going out of sync with audio. Will start out fine, but then the video drifts out of sync … usually within 10 seconds (or less), and gradually gets worse. (The video is lagging the audio.) NEVER had sync issues before. Tested with a project with dialogue that I edited back over the summer, and know it was fine, but now it is not. So it is not the files, etc. It is something with Edius/computer.
  3. Finally, also notice that even though the buffer is very healthy (in most instances COMPLETELY FULL), the timeline will start filling with the red bars indicating that rendering is needed. This definitely is not right. This is so bizarre.

So ... here is what I have tried and notes/thoughts on the issue to hopefully save any back-and-forth on diagnoses:
  • All of this just came out of the clear blue, definitely did NOT have these issues before. And it is happening in Edius 6.08 as well, so it’s not an Edius 7 issue as I originally suspected. And it is NOT because they are both installed, as I have had both installed for a LONG time, with zero issues. I am also noticing the stuttering video overlay problem on 2 of my 3 monitors when playing in various media players. HOWEVER, the monitor that does not exhibit a problem (main monitor with task bar) does still exhibit the problem in Edius.
  • This is leading me to believe it is an overlay issue. I don't think a GPU driver update is the culprit, however, because this driver is over a year old. But possible it was corrupted I guess, but display, games, etc. are fine save for the aforementioned playback on secondary monitors -- suspect that MIGHT be an issue with their connection types possibly.
  • It’s not overclocking related, turned that off.
  • It’s not the HD (RAID-0), nothing with that has changed. Checked drive speed, and it jives with others' reported speeds with RAID-0 caviar black drives in all categories (Seq, 512, 4k, etc.)
  • Just to be sure, I copied a project to one of my SSD drives ... made no difference on all fronts/problems.
  • No excessive CPU usage (practically nil), disabled a number of background services/processes. Don't believe I can run Edius in safe mode right? Since it uses basic gpu drivers, no?
  • This is happening with any codec/format, including HQX (which I mostly use for everything and no problems before.)
  • No latency issues detected (average sub-100, occasional spike to ~200 - 300)
  • Probably a bunch of other things I can't remember at the moment, but am open to other suggestions, and this post is getting really long. :)

Thank you to anyone taking the time to read this, and I appreciate your input/insight.
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Last edited by OneQuickSix; 11-22-2019 at 03:17 AM.
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Old 11-22-2019, 01:36 AM   #2
BernH
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It the footage a different format than you usually use?

If it is a new video format, it may be something that your 2nd gen system is not up to the task of decoding. You haven't stated anything about the actual media, project settings, etc.

If it isn't a different format, and this is a spontaneous issue, you likely either have corrupted software or failing hardware.

The software could be drivers, windows, edius, c+ redistributables, etc. It could also be a new piece of software interfering somehow.

Hardware could be drives, CPU, RAM, GPU, motherboard etc.

I would suggest that you start by using a can of compressed air to blow out all the fans in the system, including CPU and GPU to potentially eliminate thermal issues, and thile in there, have a look to see if there are any swollen or leaking capacitors on the motherboard. if the problems still exists re-seat all cards, cables, RAM, etc. and if still having an issue, start re-installing drivers, then edius if required. If none of that works, you may be in need of a fresh windows install.

Trial and error is likely the only way you will figure this out if nothing has changed in software or media.

All of what I have stated is just basic troubleshooting procedures. More information about media format and project settings is also required to know if these steps are required.
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Last edited by BernH; 11-22-2019 at 02:11 AM.
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Old 11-22-2019, 01:40 AM   #3
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can I see a screenshot of project settings with everything visible

what is driving the external monitor via HDMI? GV Card? BM Card? Matrox Card?
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Old 11-22-2019, 03:16 AM   #4
OneQuickSix
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Quote:
Originally Posted by BernH View Post
It the footage a different format than you usually use?

If it is a new video format, it may be something that your 2nd gen system is not up to the task of decoding. You haven't stated anything about the actual media, project settings, etc.

If it isn't a different format, and this is a spontaneous issue, you likely either have corrupted software or failing hardware.<snip>
No, sorry meant to post that about the format(s) (will addend) ... this is occurring with HQX in the "test" project which has, of course, always been fine, but it is happening with any format.

I clean my system once a month (which is overkill considering there is almost never any dust) and it idles in the low 20C's (motherboard) and ~35C for the CPU, under load hits about 51C on the CPU.

Also checked latency ... hovers sub-100, with occasional spike to 200 or so. Well with in norms.

I was hoping someone had experience this before and was like "oh yeah, that happens when X is X". (I know wishful thinking) The thought of tracking down a software conflict practically makes me break out in hives, plus I just don't have the time at the moment. But thanks for the input.
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Old 11-22-2019, 03:19 AM   #5
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Quote:
Originally Posted by antonsvideo View Post
can I see a screenshot of project settings with everything visible

what is driving the external monitor via HDMI? GV Card? BM Card? Matrox Card?
Sure, but WHICH project ... this happens in every project with various settings. I'll just post a couple, if you need to see more, let me know.

As far as the external monitor, as I said, it is via HDMI. Did not previously have issues, but this is also happening on the overlay in the main window on the main system monitor.
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Old 11-22-2019, 03:39 AM   #6
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Here you go, Anton. I have included the clip properties for this particular project as well. (AVC MP4 ~24Mbps). I have also tested projects that are MP4 MOV, ProRes (various flavors) MOV, DNxHD, and of course HQX. (BTW, this particular project does not utilize sound at all, so no audio is in the timeline. It could very well be drifting, and I'm sure it would, but this project is a side-to-side tracking shot that shows the janky movement.)
Attached Images
File Type: jpg Edius Issue - ProjectSettings and Clip Info.jpg (330.6 KB, 26 views)
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Last edited by OneQuickSix; 11-22-2019 at 03:54 AM.
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Old 11-22-2019, 03:51 AM   #7
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Default **UPDATE** Mixer "Fixes" the Issue(s)?!?

**UPDATE** Mixer "Fixes" the Issue(s)?!?

OK, so I opened up the mixer, which of course drops the buffer to 5 frames (always has when any channel has TRACK selected) but usually doesn’t effect playback in any negative way unless there are some heavy effects, etc. BUT GET THIS ... The video and audio stayed in sync! The audio did get warbly (like when buffer is drained), but the audio stayed in sync indefinitely (like it should). Red line still appeared, but I believe that is normal for when mixer is open with track engaged selected, I believe. WTH??? Why would that cause it to act normally?

Going to see if it smooths out playback of panned shots, etc. as well. Will update this post.
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Old 11-22-2019, 12:38 PM   #8
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Your screen shots show 59.94p AVCHD media. This is pretty taxing on a 2nd Gen CPU to decode, but since you say the problem is also happening with HQX media, could you possibly have too much fragmentation on your media drive?

If you do have a lot of media on the drive and have added and deleted a lot over time, it is possible that new media created is too fragmented for the system to read and feed the CPU fast enough. A media drive defrag may help if this is the case.
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Old 11-22-2019, 10:55 PM   #9
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Thank, Bern ... but as I mentioned, I tried it using one of my SSD's with that very thought (fragmentation). Doesn't make a difference. (Also, the original video drive is seeing healthy ~200MB/s ... more than enough for any of these codec's data rates.) Finally, not sure why opening up the mixer would make that type of issue go away ... to me it has to be something related to the overlay.
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Old 11-22-2019, 11:09 PM   #10
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you will get jerky playback via graphics card HDMI, this is how it always has been in EDIUS, especially during pans

you will get smooth playback via a dedicated output card and never via a graphics card

also, a dedicated output card will give proper sound at 48k that is in sync with vision
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