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Old 10-10-2014, 08:06 AM   #1
DigitalDave
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Default Sending Error Reports

Has anyone any experience of sending the system reports generated after "white screen lock-ups".
There is no pattern and no nasties that are known game chagers ie AV. third party plugins etc.
I emailed support.
After two days I then spoke to support, friendly, helpful found my unansered email, gave me a GV (head) case number and said an engineer would be in touch to collect the reports.
Now I'm not expecting the doorbell to ring and a man in a Ford Transit van to be waiting to drive these to Japan but I am keen to have these reviewed and getting any information on the causes.

If I cannot send them for analysis what is the point of them?

Thanks

David
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Old 10-10-2014, 06:09 PM   #2
GrassValley_SL
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To be honest we have asked for this to be turned off as default because we don't have a reporting mechanism in place .
So to be honest you cannot send those any ware unless someone in support asks you with a "in warranty case" .
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Old 10-10-2014, 07:08 PM   #3
DigitalDave
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So how do we ascertain the cause of the crashes on a 14 day old installation with no AV or 3rd Party plugins
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Old 10-10-2014, 07:26 PM   #4
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Contact support if you are under warranty. Which I think is the case.
If not we can try to help you on the forum but it is not official support so we cannot promise anything....
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