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Old 07-26-2019, 07:55 PM   #1
doublejackmedia
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Default New to EDIUS

Hello,
This is my first post here on the forums :)
I have just downloaded the trial of EDIUS 9 and am having issues with the installation :(
Currently it is stopping at the installation of Microsoft Visual C++ Redistributable for Visual Studio 2017 14.16.27027
The installation fails around 20% and reports 0x80070570 - The file or directory is corrupted and unreadable.
This is my first try of this NLE and would like to get it working and see what it can do for me.

Any help is much appreciated :)

Matt
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Old 07-26-2019, 08:51 PM   #2
GrassValley_PS
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Do you have any antivirus running?
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Old 07-26-2019, 11:17 PM   #3
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It is recommended to disable any anti virus that is running prior to install.

Also What Windows version are you running?
You may need to right-click the installer and "Run as Administrator"

If you are on Win10 in particular, I have seen some times where the user account does not have proper administration rights, even though it is tagged as Administrator. The only fix I have found to date is to create a new Windows Administrator account and use the new one going forward.
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Old 07-27-2019, 03:59 PM   #4
doublejackmedia
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Hello GrassValley_PS and BernH,

Thanks for your reply. I have now tried disabling the virus program and running as Admin, but still get this message.

0x80070570 - the file or directory is corrupted and unreadable.
I tried the installation in a different directory and on another system as well as downloading the install file again and still receive the error
I do have a log file, should I send this to the tech support??

Many thanks for your help :)


Matt
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Old 07-30-2019, 11:33 AM   #5
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Did you disable your antivirus software before installing?
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Old 07-30-2019, 06:50 PM   #6
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We are using Microsoft endpoint anti-virus where I work and it can't be turned off-- however, I'm happy to report that Edius 9 installed correctly with anti-virus running so I'm just noting that while anti-virus is suggested to be turned off during installation, successful installations can be made with it on. Other AV programs may be an issue but it worked with MS AV.

Windows 10 Pro system.
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Last edited by trillium; 07-30-2019 at 08:34 PM.
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Old 07-31-2019, 01:20 AM   #7
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It may install, but determining if parts of the program were not installed correctly could come as a shock down the road.
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Old 07-31-2019, 02:07 AM   #8
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Quote:
Originally Posted by trillium View Post
We are using Microsoft endpoint anti-virus where I work and it can't be turned off-- however, I'm happy to report that Edius 9 installed correctly with anti-virus running so I'm just noting that while anti-virus is suggested to be turned off during installation, successful installations can be made with it on. Other AV programs may be an issue but it worked with MS AV.

Windows 10 Pro system.
I have installed with and without virus scanners running. Sometimes it worked but a couple of times the running scanner caused a portion of Edius to not work, even though the installer said it completed successfully and the virus scanner gave no indication of blocking a portion of the installer. Disabling the virus scanner and reinstalling fixed the issue.

Now I always disable the virus scanner before installing, just to avoid the surprise and subsequent re-install.

Depending on future changes in both Edius and the MSAV scanner, you may run into a problem at some point down the road. If you can't disable the virus scanner, I'm sure your IT people can if you can convince them and they are not to pig headed to follow the recommendations form the software manufacturer, as it is part of the recommended procedure. https://wwwapps.grassvalley.com/manu...html#gsc.tab=0
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Old 08-01-2019, 06:51 PM   #9
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I may have ran across an area of Edius 9 that may have not installed correctly. When trying to burn DVD with E9 I was not able to add any text settings on menu screens such as drop shadow. It did burn the DVD correctly.

I asked about this earlier in a post-- if the disc burn component in E9 was not functioning in this respect but got no answer other than a suggestion to get standalone burner software.

On our network AntiV I'm not even allowed to have exception folders, etc., so I'm at the mercy of whatever happens!
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Old 08-01-2019, 08:15 PM   #10
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Quote:
Originally Posted by trillium View Post
I may have ran across an area of Edius 9 that may have not installed correctly. When trying to burn DVD with E9 I was not able to add any text settings on menu screens such as drop shadow. It did burn the DVD correctly.

I asked about this earlier in a post-- if the disc burn component in E9 was not functioning in this respect but got no answer other than a suggestion to get standalone burner software.

On our network AntiV I'm not even allowed to have exception folders, etc., so I'm at the mercy of whatever happens!
If I were you, I would talk to your IT people and try to get them to disable the AV for the 2 minutes it takes to install edius. You can even let them do the actual install.

I have run into this before with our local university on a different piece of software, but was able to get the IT people to do the install for me once I had a discussion with them and presented the install instructions.
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Last edited by BernH; 08-07-2019 at 07:08 PM.
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