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Old 03-30-2016, 04:59 AM   #11
zvit
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Tried in GUEST account. Didn't open either.
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Old 03-30-2016, 05:23 AM   #12
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can you confirm that three Grass Valley folders are excluded from Nod32?
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Old 03-30-2016, 05:33 AM   #13
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also, you may disable the attached startup programs in run/msconfig/startup and reboot

if GV browser starts, re-enable one item at a time and reboot, keep doing this until GV browser fails again and you will know the culprit
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File Type: png Anton-00057.png (63.7 KB, 20 views)
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Old 03-30-2016, 06:01 AM   #14
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Quote:
Originally Posted by antonsvideo View Post
can you confirm that three Grass Valley folders are excluded from Nod32?
I actually didn't have the x64 folders in there. I just added them and it still doesn't open but maybe I'm missing another GV folder that should be there? Attached is a screen-shot of my exclusions...

I will now read your second post.
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File Type: png 2016-03-30 07_59_14-ESET NOD32 Antivirus.png (11.8 KB, 16 views)
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Old 03-30-2016, 06:22 AM   #15
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your exclusions are correct

is EDIUS 6 still installed? if not you can delete all x86 Canopus folders
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Old 03-30-2016, 07:18 AM   #16
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Quote:
Originally Posted by antonsvideo View Post
your exclusions are correct

is EDIUS 6 still installed? if not you can delete all x86 Canopus folders
No Edius 6 but I use GV Canopus Procoder 3 which uses some Canopus folders.

UPDATE:
I restarted my computer with only selective, minimal boot items... still GV browser won't open.
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Old 03-30-2016, 07:27 AM   #17
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in that case, I would uninstall and reinstall now that the 64bit folders are excluded
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Old 03-30-2016, 07:31 AM   #18
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Ok, but a second... I used "Process Monitor" to record what's happening when I click GV browser... I will try to upload the log of events (and will look at them myself now too) - maybe there will be a clue in there...

(the screen-shot is just a part of it)

attached is a CSV file of the log.
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File Type: png 2016-03-30 09_31_18-Process Monitor - Sysinternals_ www.sysinternals.com.png (240.4 KB, 9 views)
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File Type: zip Logfile.zip (126.1 KB, 0 views)
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Last edited by zvit; 03-30-2016 at 07:37 AM.
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Old 03-30-2016, 07:40 AM   #19
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it only takes 30 sec to uninstall and 30 sec to reinstall, no need to reboot

try it
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Old 03-30-2016, 08:14 AM   #20
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Quote:
Originally Posted by antonsvideo View Post
it only takes 30 sec to uninstall and 30 sec to reinstall, no need to reboot

try it
Didn't help.

Thanks to everyone for trying to help so far. I am going to spend as much time on this issue as possible as the browser will be a big time-saver for me - so I'll keep you all updated on my progress and feel free to add any more ideas.

I might even format an older computer and install the EDIUS on a clean installation of Windows - just to see if it's my computer that's causing this - or maybe something wrong with the setup file I downloaded.
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