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Old 08-02-2013, 05:14 PM   #6
tom777
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Join Date: May 2007
Location: Ayrshire
Posts: 38
Default Hi Jerry

Quote:
Originally Posted by Jerry View Post
Did you contact them prior to sending them?
No I just went to grass valley support told them about the crashes I was having with E/7 Pro. and attached the files about( 7days ago approx.)
I was only asking if they would be looked at I did not say I wanted an answer in 5mins I do know it takes quiet a bit of time, and I don't want to be wasting my time sending crash reports if they are not looked at.
as you will be aware the system creates the reports automatic.
all I do is send them.
Thanks anyway I wish I had not bothered posting the first question?????????
Tom G
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