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-   -   Edius 9.20 Mync issues... (http://forum.grassvalley.com/forum/showthread.php?t=41725)

panosole 04-11-2018 11:35 AM

Edius 9.20 Mync issues...
 
Hello.

The new version of Mync (Edius 9.20) does not show local hard drives.
Everytime I want to exit the Application,Mync freezes and I have to " end task" from the task manager.
Already uninstalled/reinstalled 2 times following Anton's advice.
Edius 9.20 is very fast compared to the previous version(s) but the problem with Mync is serious.
I think I don't need to uninstall and reinstall for a 3d time, there must be an explanation about this matter.
Is there a configuration file of Mync that has to be edited, in order to work ok?
I have not made any changes to my Hardware Configuration, no antivirus is running, no updates of Microsoft windows 10 were installed.
Which makes the whole situation more serious.
Any ideas?

antonsvideo 04-11-2018 01:09 PM

1 Attachment(s)
maybe a Win10 issue or an antivirus program preventing proper operation, it works fine here with Win7

also, when I expand folders, I can see all hard disks, see attached

Jerry 04-11-2018 01:25 PM

1 Attachment(s)
Works fine here with Win 10 Pro.
Attachment 18894

panosole 04-11-2018 03:28 PM

No local drives
 
1 Attachment(s)
Quote:

Originally Posted by antonsvideo (Post 308671)
maybe a Win10 issue or an antivirus program preventing proper operation, it works fine here with Win7

also, when I expand folders, I can see all hard disks, see attached

Photo of no local drives

antonsvideo 04-11-2018 10:27 PM

I can confirm your finding that upon each first opening of Mync, the folder list is empty (even though the folder list appears expanded) until you click on the word Folders

Once you click on Folders, instead of collapsing, they magically appear

I will report

panosole 04-12-2018 12:18 AM

1 Attachment(s)
Quote:

Originally Posted by antonsvideo (Post 308692)
I can confirm your finding that upon each first opening of Mync, the folder list is empty (even though the folder list appears expanded) until you click on the word Folders

Once you click on Folders, instead of collapsing, they magically appear

I will report


a short clip made with camtasia (no sound) to show you exactly what happens.

antonsvideo 04-12-2018 03:17 AM

can you tell me if any of your hard disks contain a folder called XDROOT

if yes, can you rename to XDROOT-old and see what happens in Mync

also, are the 3 GV folders excluded from any anti virus program

John Lewis 04-12-2018 07:20 AM

Works fine here in Win 10

panosole 04-13-2018 10:51 AM

Quote:

Originally Posted by antonsvideo (Post 308707)
can you tell me if any of your hard disks contain a folder called XDROOT

if yes, can you rename to XDROOT-old and see what happens in Mync

also, are the 3 GV folders excluded from any anti virus program

Hello Anton.

These XDROOT folders do not exist in any of the hard drives.
About the Anti virus Program i have uninstalled everything and disabled completely the windows defender. (all of its functions including firewall).
Something more that i would like to ask. I have uninstalled and reinstalled the 9.20 version 2 times (on the same pc). Which is the maximum number of activations/deactivations per month on the same pc?
I don't want to loose the license because of the Mync problem.
In my opinion this is a bug. I never had any problem before with Edius , or with Mync.
You guys have all been very helpful to me and i thank you all.
Someone here from Grassvalley to answer, or give some info about that?

antonsvideo 04-13-2018 11:23 AM

it is a bug in my opinion because it also happens to me, however I do not use mync so I am not overly concerned


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