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-   -   Upgrading From WG8 To WG9 ? (http://forum.grassvalley.com/forum/showthread.php?t=44236)

Barry C 01-16-2020 12:05 AM

Upgrading From WG8 To WG9 ?
 
Apologies in advance if this has previously been covered.

Yesterday, I bought an upgrade from Markertek for $399. to upgrade my current version of Workgroup 8 to Workgroup 9. Today, I received an email with an attachment from Grass Valley giving instructions for download and installation. It said I was to download the Setup files from "the links below." There were several links for warranty, FAQ, activation errors, ect. There was NO LINK saying it was for download.
So, I'm a bit confused. It also stated that after I downloaded and started Edius, I would be asked for the serial mumber- I got that, and would be asked for my WG8 serial#. No problem there either. I did go into the GV website and updated my info to add the new WG9 serial number. I have found links for downloading WG9 for new systems, but not sure if this would be the right thing to do, or not, as I am updating a current system running WG8 as well as one new system with no previous installations.

So, any advice?

Second question:
I will be installing WG9 on one existing i7 4790 computer currently running Windows 8.1, the second installation will be on a new system running Windows 10 with a AMD 3960. I do a lot of time lapse using imported JPEGS and some Photoshop PSD stills. My current 4790 system has Quicktime and works fine with these still images. I'm assuming that the new Windows 10 system will not include Quicktime and the notes for WG9 seem to say that I WILL NOT be able to use these still image formats without it. Assuming this is true, is there a Quicktime link where I can download a version of it which will be compatible with WG 9.51 and the current version of Windows 10? Any advice and help will be appreciated.

Barry

antonsvideo 01-16-2020 01:35 AM

1 Attachment(s)
are you saying the download link as seen in attached is missing?

Barry C 01-16-2020 02:00 AM

Quote:

Originally Posted by antonsvideo (Post 327252)
are you saying the download link as seen in attached is missing?

Hi Anton.
Yep, missing!

antonsvideo 01-16-2020 03:12 AM

contact the reseller and make them aware

are you viewing the pdf in Adobe Reader? maybe other readers hide the url?

Barry C 01-16-2020 03:29 AM

Quote:

Originally Posted by antonsvideo (Post 327255)
contact the reseller and make them aware

are you viewing the pdf in Adobe Reader? maybe other readers hide the url?

No, I'm using Adobe reader. I did contact the reseller, they of course told me to contact Grass Valley. I did and Grass Valley said to contact the reseller. Actually, seems like it wasn't Grass Valley but some other company they've outsourced to. After I finally convinced them that the problem was from Grass Valley's own attachment, they said they'd email someone in Florida who would contact someone in Germany.

In the meantime I manually entered the download address from your attachment and it worked great. I got the download. Thanks!!

I also downloaded the final quicktime version from Apple. Should that still work OK with 9.51 and the current version of Windows 10? I hope!

Also, it's been awhile since I've done this, but should I deactivate the WG8 license and uninstall it before installing WG9?

antonsvideo 01-16-2020 04:40 AM

yes, Quicktime 7.7.9 works just fine with 9.51 and Win10
be sure to enable the QT importer in EDIUS system settings


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