Titler pro for Edius login issue

[Hutch TV]

Hi

We have just done a fresh reinstall of windows and have reinstalled Edius X all fine.

We installed Titler Pro for Edius and Edius says it is there however it is coming up with the warning "NOT Activated" - Go to: help/manage Activation.... Sign in and Enter serial number.

When we open up Titler Pro (Version 7.7.210609) the serial number is there but its different to the one we have on file

[antonsvideo]

I have the same issue and so has another Australian customer

I am awaiting instructions from newblue on what to do about it

maybe newblue are blocking Australian IP addresses to the license server? I am beginning to smell a rat

email [email protected] and mention your issue, more users complaining may help to get a speedy fix

[Hutch TV]

Thanks Anton...

our other machine (laptop) has the same issue, which we now have discovered.
We will contact support at New Blue.

[shueardm]

Mine is ok, maybe an EDIUS version specific ? I still running 10.31

[Hutch TV]

Hi to anyone reading this, here is a video showing what the issue is. https://youtu.be/v28eMIcCUus

[antonsvideo]

as a workaround until Newblue or GV provide a fix, you could open the titler in standalone from the start menu and export as still or movie, then it works fine in EDIUS with no activation warning

[Hutch TV]

as a workaround until Newblue or GV provide a fix, you could open the titler in standalone from the start menu and export as still or movie, then it works fine in EDIUS with no activation warning

Thanks Anton, trouble is the project has lots of titles. I'll just have to be patient until we hear back hopefully soon. Thanks mate

[antonsvideo]

Has the issue been resolved for you?

[antonsvideo]

Has the issue been resolved?

[Hutch TV]

Has the issue been resolved?

Hi Anton, we have a reseller help us out with a temporary fix but its still not fully resolved. New Blue have been prompt but its now been a week with this issue.

Some notes that may help from edius support.

https://www.edius.net/_uploads/Edius...activation.reg

[Hutch TV]

Has the issue been resolved?

Hi Anton, I have been able to complete my edit but its a temporary fix. New Blue sent me this via email.

In the meantime, we did find that if you:

1. sign out and deactivate all products in the Application Manager
2. stay signed out and open Edius > watermark should be removed

As long as you stay signed out of the Application Manager, the watermark should be removed.

[antonsvideo]

you can sign back in as the issue is resolved by Newblue