Hello guys need your help

[fana1820]

Hi I just want report back today treid to drag the files in windows explorer into the bin and timeline, but get the same error message.

Videostar Vistitle support they responded back today and asked me to send some of those DynaTexture files for checking. I have already sent those files and waiting hopefully for solution.

[fana1820]

When you navigated to the files in Windows explorer, did you try to drag one of those files into the Bin?

No I will try later today and let you know.

[GrassValley_PS]

When you navigated to the files in Windows explorer, did you try to drag one of those files into the Bin?

[fana1820]

Well, I don't have a clue. Did you download Vistitle again just in case you had a corrupt file?

Yes have done downloaded twice, one from the Germany server and the other one from the USA Server. Anyway thank Jerry, I wait for response from Videostar Visititle supporters.

[Jerry]

Well, I don't have a clue. Did you download Vistitle again just in case you had a corrupt file?

[fana1820]

The files are there. Are you applying the files this way?
[ATTACH]14484[/ATTACH]

Yes I do exactly the same way.

[Jerry]

The files are there. Are you applying the files this way?
Dyna Texture.mp4

[fana1820]

Screen Shot attach.

[fana1820]

Hi Guys just want report back. Yesterday I reboot my system completely formated all harddisk and reinstall windows 7, Edius 8 and Vistitle 2.6 but still get the same error message DynaTexture can't be read. Please see attach.

I don't think there were installation mistake with windows or Edius, the problem is the actual Vistile, I don't know exactly why Dynatextur can't be open everything else works well. Having already sent message to Vistitle support but they but don't responded yet.

[Jerry]

You need to go to your control panel>Folder Options>and Find the line item folder Labeled 'Hidden Files and Folders' and select 'Show Hidden files.' Apply and you will see the Program Data option.

Watch this video:
Dyna Texture folder.mp4

[GrassValley_PS]

It is really very simple. Go to C:\ProgramData\Vexel\VisTitle\Library\SysLib\DynaT exture\DynaTexture1 and see if you can drag and drop one of those files into the Bin.

Here is the quote from previous post. Follow the above path.

[fana1820]

That is NOT the correct path. Please look again.

Will you please explain a little where to look after the path. thanks.

[GrassValley_PS]

That is NOT the correct path. Please look again.

[fana1820]

Can you show us the path that both Anton and I suggested? Did you ever try to drag and drop a file from there that I suggested yesterday?

I have done exactly as Anton said, it's not possible to drag and drop there is no folder under Vistitle Vexel\VisTitle\Library\SysLib\DynaT exture\ <<< all those folder are not there can't see.. Please see my attch.

[fana1820]

Look, we're trying to help you and that means asking a lot of questions. Just because everything else appears to be working fine, doesn't necessarily mean that it is working fine.

Actually, by this time I would have either loaded my starter clone or uninstalled both Edius and Vistitle. I would have downloaded the files again just in case either or both of the previous downloads were corrupt. Then I would have proceeded with an uninstall of both Edius and Vistitle. After that, I would have re-installed Edius and then Vistitle.

To be honest, your issue is sounding more like an install error of either the Host, plugin or both.

There is always the possibility of a wayward Windows update that whacks some part of an install.

I'm sorry Jerry I know there are a lot of questions, I'm not complaining with your help, I really appreciate, actually I’m very happy about it. I believe the problem is not with Edius but Vistitle. If it helps will try to reinstall both Edius and VisTilte and let you know.. Thank you.