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  • fana1820
    replied
    Hi I just want report back today treid to drag the files in windows explorer into the bin and timeline, but get the same error message.

    Videostar Vistitle support they responded back today and asked me to send some of those DynaTexture files for checking. I have already sent those files and waiting hopefully for solution.

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  • fana1820
    replied
    Originally posted by GrassValley_PS
    When you navigated to the files in Windows explorer, did you try to drag one of those files into the Bin?
    No I will try later today and let you know.

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  • GrassValley_PS
    replied
    When you navigated to the files in Windows explorer, did you try to drag one of those files into the Bin?

    Leave a comment:


  • fana1820
    replied
    Originally posted by Jerry
    Well, I don't have a clue. Did you download Vistitle again just in case you had a corrupt file?

    Yes have done downloaded twice, one from the Germany server and the other one from the USA Server. Anyway thank Jerry, I wait for response from Videostar Visititle supporters.

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  • Jerry
    replied
    Well, I don't have a clue. Did you download Vistitle again just in case you had a corrupt file?

    Leave a comment:


  • fana1820
    replied
    Originally posted by Jerry
    The files are there. Are you applying the files this way?
    [ATTACH]14484[/ATTACH]

    Yes I do exactly the same way.

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  • Jerry
    replied
    The files are there. Are you applying the files this way?
    Dyna Texture.mp4

    Leave a comment:


  • fana1820
    replied
    Screen Shot attach.
    Attached Files

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  • fana1820
    replied
    Hi Guys just want report back. Yesterday I reboot my system completely formated all harddisk and reinstall windows 7, Edius 8 and Vistitle 2.6 but still get the same error message DynaTexture can't be read. Please see attach.

    I don't think there were installation mistake with windows or Edius, the problem is the actual Vistile, I don't know exactly why Dynatextur can't be open everything else works well. Having already sent message to Vistitle support but they but don't responded yet.
    Attached Files

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  • Jerry
    replied
    You need to go to your control panel>Folder Options>and Find the line item folder Labeled 'Hidden Files and Folders' and select 'Show Hidden files.' Apply and you will see the Program Data option.

    Watch this video:
    Dyna Texture folder.mp4

    Leave a comment:


  • GrassValley_PS
    replied
    Originally posted by GrassValley_PS
    It is really very simple. Go to C:\ProgramData\Vexel\VisTitle\Library\SysLib\DynaT exture\DynaTexture1 and see if you can drag and drop one of those files into the Bin.
    Here is the quote from previous post. Follow the above path.

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  • fana1820
    replied
    Originally posted by GrassValley_PS
    That is NOT the correct path. Please look again.
    Will you please explain a little where to look after the path. thanks.

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  • GrassValley_PS
    replied
    That is NOT the correct path. Please look again.

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  • fana1820
    replied
    Originally posted by GrassValley_PS
    Can you show us the path that both Anton and I suggested? Did you ever try to drag and drop a file from there that I suggested yesterday?

    I have done exactly as Anton said, it's not possible to drag and drop there is no folder under Vistitle Vexel\VisTitle\Library\SysLib\DynaT exture\ <<< all those folder are not there can't see.. Please see my attch.
    Attached Files

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  • fana1820
    replied
    Originally posted by Jerry
    Look, we're trying to help you and that means asking a lot of questions. Just because everything else appears to be working fine, doesn't necessarily mean that it is working fine.

    Actually, by this time I would have either loaded my starter clone or uninstalled both Edius and Vistitle. I would have downloaded the files again just in case either or both of the previous downloads were corrupt. Then I would have proceeded with an uninstall of both Edius and Vistitle. After that, I would have re-installed Edius and then Vistitle.

    To be honest, your issue is sounding more like an install error of either the Host, plugin or both.

    There is always the possibility of a wayward Windows update that whacks some part of an install.

    I'm sorry Jerry I know there are a lot of questions, I'm not complaining with your help, I really appreciate, actually I’m very happy about it. I believe the problem is not with Edius but Vistitle. If it helps will try to reinstall both Edius and VisTilte and let you know.. Thank you.

    Leave a comment:

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