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  • Vistitle Crashing on save as animation

    I've read a lot of good things on this forum about Vistitle, so I decided to download the trial version.

    It looks like a great titler, except when I try to save as an animation it crashes Edius. Edius has been rock solid for me up to this point, so this is most disturbing.

    Now the trial is only version 1.5, so maybe the latest release is more stable, but I don't know how they can sell any copies with a trial version that crashes.

    The problem is, they don't seem to have any customer support at all. That's a little disconcerting.

    Has anyone else experienced issues like this with the trail version or other?

    Thanks,

    Doug Collins
    Asus P8Z77-V LE, Intel i7-3770 processor, 16GB ram, GTX 650 Ti PCIe graphics card, Storm 3G, Windows 7 Pro, Boris Red 2.1, Edius 6.08

  • #2
    which version EDIUS?

    I never tried the trial version, but I am sure the man himself will reply here soon

    I am using 2.5 with EDIUS7

    there will be a 2.5 trial version soon
    Anton Strauss
    Antons Video Productions - Sydney

    EDIUS X WG with BM Mini Monitor 4k and BM Mini Recorder, Gigabyte X299 UD4 Pro, Intel Core i9 9960X 16 Core, 32 Threads @ 4.3Ghz, Corsair Water Cooling, Gigabyte RTX-2070 Super 3X 8GB Video Card, Samsung 860 Pro 512GB SSD for System, 8TB Samsung Raid0 SSD for Video, 2 Pioneer BDR-209 Blu-ray/DVD burners, Hotswap Bay for 3.5" Sata and 2.5" SSD, Phanteks Enthoo Pro XL Tower, Corsair 32GB DDR4 Ram, Win10 Pro 21H2

    Comment


    • #3
      What version of Edius and Windows are you using? I don't recall 1.5 crashing on save, but that is an older version trial. I never used the trial, so I can't address that.

      The problem is, they don't seem to have any customer support at all. That's a little disconcerting.

      I take issue with that statement! Their website isn't the most friendly, but VX Chen is on this forum regularly and willing to answer questions and resolve issues.
      They are the most responsive plugin creator for the Edius platform. I have made several requests for features since the release of V1. I would say that 60-70 percent of those requests have been answered.


      I posted in a different thread, and Anton just mentioned that a new trial version will be released. There isn't a date but it is coming. This has been one of the biggest complaints from potential users, such as yourself, that want to try the titler before buying.
      Jerry
      Six Gill DV
      www.sgdvtutorials.com
      If you own the Tutorials and you need help, PM me.

      Vistitle YouTube Channel
      https://www.youtube.com/channel/UCMVlxC8Am4qFbkXJRoPAnMQ/videos

      Windows 10 Pro up to v.1803 Tweaks for Edius Users
      http://sgdvtutorials.com/WIN%2010%20...%20V.2.0.0.pdf


      Main System:: Azrock Z97 Extreme 6, [email protected], 32gb ram, NZXT Z63, Win10 Pro 64, Samsung 850 pro, E7.5/8.5/E9 on separate SSD drives, 2TB Sabrent M.2 NVME, BM MINI MONITOR 4K, 12tb RAID 0 on backplane ,2 BD, Dual LG 27GK65S-B 144Hz monitors, GTX 1080ti SC Black.
      Second System: EditHD Ultimax-i7, X58, [email protected], Corsair H80, Win764, 24gb ram, Storm 3g, Samsung 840 Pro 256, 4tb and 6tb RAID 0 on backplane, GTX 980ti Classified, Edius 9, Apple 30", Samsung 24", dual BD.

      Comment


      • #4
        Originally posted by dougcollins View Post
        I've read a lot of good things on this forum about Vistitle, so I decided to download the trial version.

        It looks like a great titler, except when I try to save as an animation it crashes Edius. Edius has been rock solid for me up to this point, so this is most disturbing.

        Now the trial is only version 1.5, so maybe the latest release is more stable, but I don't know how they can sell any copies with a trial version that crashes.

        The problem is, they don't seem to have any customer support at all. That's a little disconcerting.

        Has anyone else experienced issues like this with the trail version or other?

        Thanks,

        Doug Collins
        There is a latest VisTitle 2.5 trial version in here :

        http://vistitle.m-up.de/VisTitleSetup2.50_ENG_Trial.zip

        It will be public to all users in next week, do you mind to try again?

        VisTitle 1.5 trial is very old, and it did not support EDIUS 6.5 and later. 2.5 trial is compatible with EDIUS 5.0 and all later, and support Premiere Pro or Avid Media Composer.

        We also have a support mail box - [email protected], any questions, please feel free to let us known, we always reply it asap.

        Comment


        • #5
          How about that for customer support......an excellent response in about 6 hours of the original post.
          Last edited by John Hooper; 11-15-2013, 05:16 PM.
          Edius 8.53WG, Vistitle 2.8, Windows 10 x64 Pro Fall Update, Asus Z87 Pro, Intel i7-4770K, 16 GB 1600 Corsair Vengence LP RAM, Samsung 840 Pro SSD 256GB, WD Black 2TB media drive, Intel HD 4600 GPU, MSI GTX660 2GB VGA, Coolermaster Silencio 652 case, Noctua NH-U12S CPU cooler, Cakewalk UA-25EX USB audio interface, Cakewalk MA-15D monitor speakers, BM Intensity Pro 4K, PlextorPX-LB950SA BD writer, Dell U2410 Monitor

          Comment


          • #6
            I stand corrected. Apparently customer service does exist, it's just not altogether obvious where you find it. I apologize that did not know this was the place to find help from the Vistitle people.

            Thank you Mr. Chen for your prompt reply and assistance. I will be very happy to try out the new trial and to report back my finding.

            Thanks,

            Doug Collins
            Asus P8Z77-V LE, Intel i7-3770 processor, 16GB ram, GTX 650 Ti PCIe graphics card, Storm 3G, Windows 7 Pro, Boris Red 2.1, Edius 6.08

            Comment


            • #7
              Be sure to completely clean the old version out of your system prior to installing the 2.5 trial.
              Jerry
              Six Gill DV
              www.sgdvtutorials.com
              If you own the Tutorials and you need help, PM me.

              Vistitle YouTube Channel
              https://www.youtube.com/channel/UCMVlxC8Am4qFbkXJRoPAnMQ/videos

              Windows 10 Pro up to v.1803 Tweaks for Edius Users
              http://sgdvtutorials.com/WIN%2010%20...%20V.2.0.0.pdf


              Main System:: Azrock Z97 Extreme 6, [email protected], 32gb ram, NZXT Z63, Win10 Pro 64, Samsung 850 pro, E7.5/8.5/E9 on separate SSD drives, 2TB Sabrent M.2 NVME, BM MINI MONITOR 4K, 12tb RAID 0 on backplane ,2 BD, Dual LG 27GK65S-B 144Hz monitors, GTX 1080ti SC Black.
              Second System: EditHD Ultimax-i7, X58, [email protected], Corsair H80, Win764, 24gb ram, Storm 3g, Samsung 840 Pro 256, 4tb and 6tb RAID 0 on backplane, GTX 980ti Classified, Edius 9, Apple 30", Samsung 24", dual BD.

              Comment


              • #8
                The Vistitle Trial version 2.5 works well. No crashing so far. Problem seems to be solved.

                I will continue to evalute, but I am so far quite impressed.

                Thanks Mr. Chen!

                Doug Collins
                Asus P8Z77-V LE, Intel i7-3770 processor, 16GB ram, GTX 650 Ti PCIe graphics card, Storm 3G, Windows 7 Pro, Boris Red 2.1, Edius 6.08

                Comment

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