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  • VisTitle Dongle Problem

    Hi VX
    I think we might have a visTitle dongle failure as out of the blue we are getting a "Dongle not attached or faulty" type dialog and Edius 6 is frozen. The light on the dongle flickers briefly when re-inserting the dongle and then it goes out. It does not respond to driver installation and the program will not open. Of course it just so happens there are a mass of vistitles on the timeline with client due in the morning to review the project. Local importer is closed for the weekend and I have no stock in the store.

    Any advice would be appreciated.

    Regards
    Dave.
    Main Editor - Edius 8.53 AdobeCC Mini Monitor 4K Intel X99P SLI Intel Core i7 6800K CPU Gigabyte GTX980 SanDisk Ultra Video SSD 1XINTEL System SSD 16GB Kingston DDR4 2400 RAM VisTitle 2.8 Onboard Sound 10GBE LAN WIN10Pro 64bit

    Encoding - Gigabyte Z97X Gaming GT Intel 4790K CPU Gigabyte GTX550Ti Gigabyte GTX980 Western Digital HDD's LG Blu-ray drive, 16GB Kingston DDR3 1600 RAM BMD Mini Monitor 4K Edius 8.53 Creative Cloud Win 10 64bit Pro
    www.nakedeyedv.com

  • #2
    As mentioned in another thread....it seems that the guys at Vistitle are on vacation at the moment.

    Stupid question, but have you tried the dongle in a different USB socket?

    Have you changed your anti-virus program recently, it could be blocking that USB port?
    Last edited by John Hooper; 08-17-2012, 04:29 PM.
    Edius 8.53WG, Vistitle 2.8, Windows 10 x64 Pro Fall Update, Asus Z87 Pro, Intel i7-4770K, 16 GB 1600 Corsair Vengence LP RAM, Samsung 840 Pro SSD 256GB, WD Black 2TB media drive, Intel HD 4600 GPU, MSI GTX660 2GB VGA, Coolermaster Silencio 652 case, Noctua NH-U12S CPU cooler, Cakewalk UA-25EX USB audio interface, Cakewalk MA-15D monitor speakers, BM Intensity Pro 4K, PlextorPX-LB950SA BD writer, Dell U2410 Monitor

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    • #3
      Thanks John

      It is definately a problem with the dongle it's self and I think I have tried everything I can think of.

      Jack has quickly responded to my support request.. very promptly so that is very pleasing.

      Regards
      Dave.
      Main Editor - Edius 8.53 AdobeCC Mini Monitor 4K Intel X99P SLI Intel Core i7 6800K CPU Gigabyte GTX980 SanDisk Ultra Video SSD 1XINTEL System SSD 16GB Kingston DDR4 2400 RAM VisTitle 2.8 Onboard Sound 10GBE LAN WIN10Pro 64bit

      Encoding - Gigabyte Z97X Gaming GT Intel 4790K CPU Gigabyte GTX550Ti Gigabyte GTX980 Western Digital HDD's LG Blu-ray drive, 16GB Kingston DDR3 1600 RAM BMD Mini Monitor 4K Edius 8.53 Creative Cloud Win 10 64bit Pro
      www.nakedeyedv.com

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      • #4
        Ive had this problem Nakedeye.
        I highlighted it in a thread on here.
        Reported it to Vistitle [Vx Chen....Jerry...at Vistitle]
        Within ONE week I had a new dongle sent to me
        just outside London England from what I presume was China.
        Great customer service but as I was one of the very first people to purchase Vistitle it does make you wonder how long these dongles can last?
        Maybe we should keep tabs on this with other users?
        Edius Version 7.4.Win 7 pro
        -Dual Xeon i7 2.66 Ghz x 5550quadcore NehalemHyper/Threading.SupermicroX8DAI motherboard. 1xwestern dig 32mb cache drive.2x 1tb samsung 32mb cache sata drives. 6x 2GB DDR3 ECC RAM.nVidia-gtx 760 card.Procoder3,Prodad,New Blue,Blufftitler After Effects,cinemasuite etc.

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        • #5
          All seems to be fixed... Video Star sent a new Dongle via UPS which arrived smartly. Thanks Guys great customer service.

          Best
          Dave.
          Main Editor - Edius 8.53 AdobeCC Mini Monitor 4K Intel X99P SLI Intel Core i7 6800K CPU Gigabyte GTX980 SanDisk Ultra Video SSD 1XINTEL System SSD 16GB Kingston DDR4 2400 RAM VisTitle 2.8 Onboard Sound 10GBE LAN WIN10Pro 64bit

          Encoding - Gigabyte Z97X Gaming GT Intel 4790K CPU Gigabyte GTX550Ti Gigabyte GTX980 Western Digital HDD's LG Blu-ray drive, 16GB Kingston DDR3 1600 RAM BMD Mini Monitor 4K Edius 8.53 Creative Cloud Win 10 64bit Pro
          www.nakedeyedv.com

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