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Edius 4 -> 5 upgrade problem

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  • Edius 4 -> 5 upgrade problem

    When I use the Edius 5 upgrade DVD it first tries to UNinstall Edius 4.x.. While it is doing that I get an window with the title: "SetupManagerFor Edius - InstallShield Wizard" and the text: "#Error 20201: System error".

    When I try to UNinstall Edius via "Add or Remove Programs" to uninstall the "Edius4SetupManager" I get the same error.

    I called Tech Support in the UK about this, and they asked me to email them and ask for a Edius 4.x UNinstall procedure.

    Alas I haven't recieved an answer from them yet.

    Can anyone PLEASE help me?

    Best Regards,

    JohanVH
    Last edited by JohanVH; 10-20-2008, 11:28 AM.

  • #2
    Best Bet on this one is to reinstall 4! then uninstall it! Then install 5 using the Edius 4 serial on the Edius 5 upgrade disk cover.
    Should be OK
    Regards Barry
    Win 10HP, EDIUS WG9.4, HD Spark, Boris RED 5, VMW6, Authorworks 6, Bluff Titler, VisTitler 2.8, NEAT 3/4, Mercalli 2/4, Vitascene, Izotope RX6 Plugin, NewBlue, Trend Micro AV
    GB GA-X58A-UD3R MB, i7 [email protected], 12G 1600mhz Mem, Samsung EVO-250G SSD, 3x2T RAID, GTX 970W OC, 2x24 inch LG Monitors
    Canon XH-A1/ Canon HF-G30, GoPro Hero3 Black, Edit @1920 50p HQ preset

    https://vimeo.com/user2157719/videos
    Laptop ASUS G752VT-GC060T Win 10HP, Edius WG8.53 Samsung M2 SSD 256G+1Tb HD,

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    • #3
      I recieved the Edius 4 manual uninstall procedure.

      ----
      Here is the list for folder locations and registry entries that you will need to check are removed from the system:

      Registry:

      HKEY_CURRENT_USER\Software\Canopus
      HKEY_LOCAL_MACHINE\SOFTWARE\Canopus

      Folders:

      C:\Program Files\Common Files\Canopus
      C:\Program Files\Common Files\Canopus Shared
      C:\Program Files\Canopus
      C:\Documents and Settings\USER\Application Data\Canopus (NOTE: USER will be replaced with your details e.g gastonl)

      Then reboot Windows and re-install V5

      ----

      I applied all the registry changes and deleted the folders mentioned in the procedure. After rebooting the PC I tried the Edius 5 upgrade DVD again. Alas I am still getting the same error.

      First a windows appears with the text:

      "An old version of EDIUS/Aurora Craft was detected. Uninstall it first before proceeding to this setup."

      After that I get an window with the title: SetupManagerFor Edius - InstallShield Wizard" and the text: "#Error 20201: System error".

      When I try to UNinstall Edius via "Add or Remove Programs" to uninstall the "Edius4SetupManager" I get the same error.

      Is there anybody who can help me, PLEASE?

      Cheers,


      JohanVH

      Comment


      • #4
        Originally posted by Bluetongue View Post
        Best Bet on this one is to reinstall 4! then uninstall it! Then install 5 using the Edius 4 serial on the Edius 5 upgrade disk cover.
        Should be OK
        Regards Barry
        Thank you for the suggestion.

        I tried this before. I can not reinstall Edius 4 as it says that Edius 4 is already installed. Even after I applied the manual ininstall process it keeps telling me Edius 4 is already installed.

        I'm getting the impression there is something wrong with the InstallShield.

        Best Regards,

        JohanVH
        Last edited by JohanVH; 10-20-2008, 12:28 PM.

        Comment


        • #5
          Originally posted by JohanVH View Post
          Thank you for the suggestion.

          I'm getting the impression there is something wrong with the InstallShield.
          It was an InstallShield problem.

          I looked up de key for Edius 4 in the registry: F28111F1-8DCC-4E3C-A6D4-5E1D05F28300. Then deleted that key in the registry and deleted the folder with the same name in the Program Files folder. Rebooted the pc, et voila I, was able to install from the Edius 5 upgrade DVD.

          Best Regards,

          JohanVH

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          • #6
            Help...same problem

            Hello...i am getting the same error, where is that folder?
            Thank you...William
            Houston texas

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            • #7
              hello! i had the same problem before.. i think its a registry problem. Try to fix it with RegDoctor. Install it and run a quick scan on your registry and fix the scanned errors. Then re-run another scan by deep scan and fix. Reboot.. and try to reinstall edius 5.

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              • #8
                "An old version of EDIUS/Aurora Craft was detected. Uninstall it first before proceed

                I have tried everything to install the ver 5 upgrade. How can I get rid of this error? Went into registry...removed all canopus files but edius setup manager refuses to be removed (using add/remove programs).
                Do I really have to buy a $30 regdoctor just to install this???
                PLEASE HELP
                Wayne
                Wayne Zebzda
                http://LookLookTV.com

                Comment


                • #9
                  Originally posted by JohanVH View Post
                  It was an InstallShield problem.

                  I looked up de key for Edius 4 in the registry: F28111F1-8DCC-4E3C-A6D4-5E1D05F28300. Then deleted that key in the registry and deleted the folder with the same name in the Program Files folder. Rebooted the pc, et voila I, was able to install from the Edius 5 upgrade DVD.

                  Best Regards,

                  JohanVH
                  I installed REVO Uninstaller (a free program) and it found those files (a windows search did not) deleted them and rebooted.
                  Install behaving normally now.
                  wz
                  Wayne Zebzda
                  http://LookLookTV.com

                  Comment


                  • #10
                    New CPU Same problem...I did fix it once...I cant figure out!

                    Originally posted by JohanVH View Post
                    It was an InstallShield problem.

                    I looked up de key for Edius 4 in the registry: F28111F1-8DCC-4E3C-A6D4-5E1D05F28300. Then deleted that key in the registry and deleted the folder with the same name in the Program Files folder. Rebooted the pc, et voila I, was able to install from the Edius 5 upgrade DVD.

                    Best Regards,

                    JohanVH
                    NEW CPU Same problem...I did fix it once...I cant figure out!
                    what I did before....it been over a year...HELP!!!

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                    • #11
                      use your unstoler softwhere (have it downloard rapidshare)

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                      • #12
                        After uninstalling ver. 4. Try going into your windows/ system 32 folder and deleting the Pavedius.dll and Pavpal.dll files. Reboot and try again
                        I7 2660k, 32GB ram, nVidia 570, Win 10 Home

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