Edius 5 Lost Dialog Box

[vienna1944er]

only reinstall did not repair a "corrupt user file"
all the folder under >> Documents and Settings/Your current login account/Application Data .... kept untouched

I have a similar problem with 5.0 Demo ........ the "old (4.xx) trick" with <default layout< dit not work under 5.0

Edius closed >> renamed the folder "Setting" under the following path: ....(Edius build it new, when you start Edius)
Documents and Settings/Your current login account/Application Data/Canopus/EDIUS/5.00/
and violaaa......... my bin are return......

example: you see the marked, renamed Setting-folder and above the new builded Setting folder (my username= videolocy3-master)




eventually, create a "new user" brings the same effekt

excuse my miserable english, greetings from europe to europe ... old (but not morbid) Hans ;-)

[EDIT]

sorry, .... I see I coming to late
maybe for the next user with lost windows under 5.0...

[EDIT]

[bigrick]

Success

Hi Anton and Vaughan,

Here is what I did:
- Uninstalled Edius 5
- Uninstalled all plugins
- Looked for all occurrences of Edius and Canopus in the file system and deleted everything that remained.
- Made a backup of the registry
- Made a search for all occurrences of Edius and Canopus in the Registry and deleted them
- rebooted
- reinstalled Edius 5
- rebooted
- Started up Edius


--------------------
---- SUCCESS ----
--------------------

Everything is fine now. I can see the famous "Video layout" dialog box. How beautiful it is.......

With about 6 hours of lost time spent on this issue, I am a bit frustrated, but all is well that ends well as they say.

But if it happened to me, it will happen to someone else. I only wish GrassValley would try to reproduce this problem and fix it.

Thanks guys, I appreciate your help.

Over and out.....


Rick

[antonsvideo]

Anton,

Yes I will try this tonight after work. After uninstall, I know I can delete all the references to Edius (delete the Canopus directory in program files), but I am not sure about the app data or the registry. What do I look for, specially in the registry?

Thanks again for trying to help.

Regards....

Rick

Documents and Settings/All Users/Application Data (look for Canopus and delete)

Documents and Settings/Your current login account/Application Data (look for Canopus and delete)

start, run, type regedit

expand the key current user and delete Canopus

expand local machine and delete Canopus

reboot

empty temp folder in Documents and Settings/Your current login account/Local Settings (show hidden files and folders must be enabled)

install Edius

[pjsssss]

So you reset it one screen and then went into Edius and set the Layout to default? If that doesn't work, I am at a loss.

[bigrick]

Anton,

Yes I will try this tonight after work. After uninstall, I know I can delete all the references to Edius (delete the Canopus directory in program files), but I am not sure about the app data or the registry. What do I look for, specially in the registry?

Thanks again for trying to help.

Regards....

Rick

[antonsvideo]

maybe it is tome to uninstall Edius, then delete all left behind folders (program files, all users app data, user app data) and delete left over registry keys in local machine and current user

then install again and it will work for sure

[bigrick]

Anton, I set the graphics card so that I get the same resolution on both screens (1280X1024) and I set it to "Horizontal extension" so that the "task bar" starts on one screen and ends on the other. Result: same problem.........

I reset the card for one screen only. Same problem.....

My graphics card is the EVGA GEForce 9800 GT with 1Gb RAM. Just got it 4 days ago.

May be I should uninstall my graphics card and install the old one (XFX GeForce 8500 GT 512 Mb RAM)?

Thanks for your patience in trying to help.

Vaughan, hope you can remember how you solved the mystery....

Now that I think of it, there must be a particuliar file used by Edius to store the information about where the dialog boxes were last situated etc. so that it returns to that location on the next use. Perhaps someone at GrassValley knows the name of this file. If I could know the name of the file, then I could delete it and perhaps the dialog boxes could return to their default values. just a thought....

Rick

[Vaughan Wood]

This happened to me several years ago.

Anton is on the right track, you just have to play around with the settings until you see the dialogue screen that is off the viewable area.

I can't remember quite how I fixed it, but setting up edius for 1 monitor and setting the screens so everything was well and truly visible was the way to go.

Cheers Vaughan

[antonsvideo]

hmmm, strange

are you able to set your graphics card so that the desktop covers both screens, meaning the taskbar starts on one screen and ends on the second? that may reveal the hidden layout tool

what graphics card do you have?

[bigrick]

Anton,

I already had it on 1920X1200 and on 2 screens, the other one at 1280X1024, and I still don't see what I don't see. I also tried different resolutions all the way down to one screen at 800X600 and backup again, still same problem.

Also tried Shift-Alt-L and still same problem.

What next?

Thanks


Rick

[antonsvideo]

Shift+Alt+L is the shortcut to restore all windows to default

[antonsvideo]

I restarted the PC after reinstallation of Edius. Didn't cure anything. Same problem....

I did click the "Layout tool" in the info pallette and nothing happens.

After first opening Edius and my project. I can see all the other Dialog boxes, but as soon as I double-click on the "Layout Tool" in the info pallette, I get stuck on that mode. The only way I can close again is "Ctl-Alt-Del".

Weird......

Ric

in that case I know what the problem is

the layout tools is outside the viewable desktop area

sometimes the apply default layout may not work, in such a case, can you increase desktop resolution to maximum, this way you should find the layout tool, then drag it closer to the middle, then reset your resolution to your liking

I recommend using max resolution by default

[bigrick]

I restarted the PC after reinstallation of Edius. Didn't cure anything. Same problem....

I did click the "Layout tool" in the info pallette and nothing happens.

After first opening Edius and my project. I can see all the other Dialog boxes, but as soon as I double-click on the "Layout Tool" in the info pallette, I get stuck on that mode. The only way I can close again is "Ctl-Alt-Del".

Weird......

Ric

[pjsssss]

Anton, unless I am misunderstanding him he is talking about the Video Layout (clk GV symbol above recorder window and slect Layout) not the Layout Tool.?

[antonsvideo]

have you restarted the PC yet? that may fix it

also, in Edius5, there is a shortcut to the layout tool in the info palette, double click the shortcut and see if it opens