Edius 5 and Titlemotion Pro

[bigrick]

Just got Edius 5 today and am presently installing it.

Uninstalled 4.61 and installed 5 without any glitches.

Then tried to install Titlemotion Pro. In the installation procedure, it is requesting me to insert the disc that came with my edius 4 copy. I have a problem: when I got my Edius 4.5 copy last year, I didn't have a copy of TitlemotionPro included. I sent an E-Mail to the retailer (Videoguys) and they sent me to the GrassValley FTP site where I downloaded a copy of titlemotionpro. I installed it and everything was fine.

But now with the Edius 5 installation of TitlemotionPro, it is requesting me to insert a copy of the Titlemotion disc that came with my Edius 4. Problem is: I don't have such a disc, so the installation fails.

What do I do?

Thanks

Rick

[tuyle]

How did you install the TM Pro the first time on your computer (with CD ?) ?
If you got it with the NX bundle then you can use the old TM Pro CD for this new installation.

[shueardm]

WHAT. They sent you to an FTP site? Did they give you a serial number?

They don't sell Grass Valley anymore do they........

[pjsssss]

That sounds way wrong.

[bigrick]

The end

Sorry for not getting back to you earlier, I was away for the weekend.

I wrote an e-mail to Canopus TechSupport. They told me that TMP was never included in my original package and that they had sent me to download it on an FTP site as a "Goodwill" gesture.

Out of another "Goodwill" gesture, they said they would send me another TMP copy so that I may be able to use it to get the newer version from the V5 update.

I guess this closes this post.

All is well that ends well...... Is that how the old saying goes????

Thanks all.

Rick

[pjsssss]

Glad to hear all is well. But sending you to the FTP site (if I understand what you are saying correctly) should be a big no-no.

[GrassValley_KH]

From time to time, Tech Support will create a special download for exceptional circumstances, temporarily. I'm guessing that's what happened here. Certainly, it's not normal for TMP to be available online.