Announcement

**Jerry** · 09-22-2008, 01:33 AM

Originally posted by David Ice View Post

Can anybody help? I received Edius 5 upgrade. In a nutshell, despite 3 complete re-installs (including using Canopus Cleaner and even going back to the base system (only XP and Edius 4.6, period) I cannot get it to work.

Not only that, but it crashes my entire system DEAD. When I tried to install Edius 5 on the bare-bones system, it crashed the system before it completed installation and the system will not reboot at all. It's dead.

This has happened 3 times. Total system crashes, Windows telling me I need to "re-authorize" Windows, spooler malfunctions, etc. It doesn't matter what I try. Checkdisc doesn't help.

The best I've had was to have Edius 5 work for about 5 minutes...then the system crashed again, never to reboot.

This is a brand new (i.e. 3 months old) system with 2 quad core Xenon processors. Edius 4.61 works without a hiccough. Everything works great...UNTIL I load in Edius 5. Then it's like the entire operating system gets corrupted.

Suggestions (other than switching to Sony Vegas?)

David Ice

Any scratches on the disc?
Did you try the demo? See if the trial will load on your machine without crashing. If it does, you may want to call tech support tomorrow.
Is this a Mac Pro? If so, Stormdave would be better suited to help you.

Are you using it OHCI or do you have a card? XP Vista , 32 or 64?
Could you post a little more information on the system. It might help to narrow it down.

**David Ice** · 09-22-2008, 03:40 AM

Originally posted by Jerry View Post

Any scratches on the disc?
Did you try the demo? See if the trial will load on your machine without crashing. If it does, you may want to call tech support tomorrow.
Is this a Mac Pro? If so, Stormdave would be better suited to help you.

Are you using it OHCI or do you have a card? XP Vista , 32 or 64?
Could you post a little more information on the system. It might help to narrow it down.

I'm using the Edius NX card. No noticable scratches on the disc. I did download the demo version....and....it crashes just as badly. If not worse. After 4 reboots I can now get to the desktop....but I cannot click on any icon, or even bring up task manager (CTL ALT DEL).

I'm using a Windoes machine. Using XP Pro, SP2. 4GB ram.

I'm about to give up. It just WILL NOT work on this machine. I mean, it's rebooting now for the 10th time and maybe it will run for longer than 30 seconds, if the mouse works, etc. This is nuts.

I'm just hoping that tech support can get me an old copy of Broadcast 4 at this point.

**STORMDAVE** · 09-22-2008, 04:23 AM

Many factors to consider here and they may not be entirely blamed on EDIUS...

I think you need to first check your motherboards website to see if there are any new BIOS updates (But be careful! Read all instructions). Then backup your system drive and install XP SP3 fresh from scratch. Go to your motherboards manufacturers website and get all the latest chipset drivers, audio drivers, network drivers, etc. Then your video card etc.

When you do that, make a new backup of your system drive so you have a "fresh" windows copy.

After you're done with the backup start installing EDIUS again. That should get rid most of your hiccups.

**AJL14** · 09-22-2008, 04:36 AM

System Specs....

Hi David,

Might do you well, and do all of us a favor at the same time, and list your new system specs: Motherboard, memory, Video card, etc. Someone may spot a bottleneck for you, and all of us may spot one in advance for ourselves. Obviously, something really catastrophic is happening to your entire computer, and I only hope that someone can contribute toward eventual success! Hate to see you depart the EDIUS family.
Good luck tomorrow! Cheers,
Alan

**antonsvideo** · 09-22-2008, 04:36 AM

and as I always do, clear the hidden temp folder prior to installing anything

I createed a shortcut to temp on my desktop and clear it daily

**AJL14** · 09-22-2008, 04:40 AM

Hidden temp file

Anton - the shortcut of the hidden temp file is genius! What a terrific idea. Please cue many of us in - where is the "hidden temp file" so we can create a shortcut and join in on the fun.
Thanks mate.
Alan

**STORMDAVE** · 09-22-2008, 04:44 AM

Go to Start > Run

Type

Code:

%temp%

Press enter then make a shortcut from that folder.

**AJL14** · 09-22-2008, 04:52 AM

Shortcut....

Easy, David. Many thanx.
A

**David Ice** · 09-22-2008, 05:53 AM

Originally posted by AJL14 View Post

Hi David,

Might do you well, and do all of us a favor at the same time, and list your new system specs: Motherboard, memory, Video card, etc. Someone may spot a bottleneck for you, and all of us may spot one in advance for ourselves. Obviously, something really catastrophic is happening to your entire computer, and I only hope that someone can contribute toward eventual success! Hate to see you depart the EDIUS family.
Good luck tomorrow! Cheers,
Alan

I'll have to dig out the system specs....I know the video card is the nVidia GeForce 7300GT.

What is odd is that after trying to run the demo version of Edius 5, the computer spontaneously did 2 "checkdisc" runs, and found several errors. After those boots, slowly it started coming up. All icons, but no mouse. Then mouse, but no ability to click. Then, finally, everything seems to be working. I don't have the NX HD outputs or TitleMotion, etc., but Edius 5 seems to be running smoothly, and it is sure encoding HD MPEG very, very fast!

If I can only get the whole program (and incidentals, like TitleMotion PRO) going, then I'll be happy.

Obviously, there's something very wrong with my installation DVD!

Dave Ice

**wags** · 09-22-2008, 07:55 AM

When a computer does stuff like that there is something causing it.
There can by many variable's from IRQ's, to drivers to bugs to faulty hardware.

I don't think it will be EDIUS 5 as others would of had problems by now as well.

**jonandmarkuk** · 09-22-2008, 12:31 PM

I agree that it does sound to be something with the PC itself. When Windows gets itself in a mess it normally doesn't do it by halves.

**Alade** · 09-22-2008, 12:51 PM

I had a similar problem sometime ago, and went and built a new system, thinking it was my motherboard, only to find out from a lil wizard, that all I had to do is a windows repair, or a full reinstall of windows......He told me, windows has a mind of its own sometimes, and can really cause all sorts of problems with some programs...so before you get all frustrated....I know that feeling...., try a reinstall of windows.......just may help

**redgum** · 09-22-2008, 01:00 PM

That's easy to check out - reload Windows and drivers only and then reload Edius 5. If Edius crashes it is either Edius or hardware but if hardware was fine before it has to be Edius.

**David Ice** · 09-22-2008, 08:12 PM

Updates

Here's the latest. My computer is still buggy as **** (spontaneous reboots, then no mouse, then no ability to click, then everything works great...until the next spontaneous reboot...ad infinitum.) But I spoke with CoreMicro and we discovered I can't even get into the BIOS using the F2 key on rebooting!

So the whole box is going back to CoreMicro to be repair/redone. It's only 3 months old.

Oops, just spontaneously rebooted again....

SPECS:

Tyan S5396A2NRF Tempest 5400XT Dual Quad-Core Xenon LGA771 SATA2 Motherboard

(2) Intel Xenon Quad-Core F5420 2.5GHz 1333 MHz 12MB CPU

(4) Kingston (4x1 GB) DDR2-667 PC-5400 ECC Registered Memory

EVGA nVidia GeForce 7300GT 512MB DVI PCI-Express Video Card

(1) Western Digital 160GB SATA II 7200RPM 8MB System Drive

(3) Seagate (3x750GB) SATA II Hard Drive, 7200RPM Video Drives

Grass Valley EDIUS NX Express and 5.25" Bay

XP Pro SP2 (32 bit)

Onboard Gbe LAN onboard controller

Onboard Sound Card

Onboard Firewire 1394 and USB 2.0

Announcement

MAJOR problems with Edius 5--did I say I was having MAJOR problems?

MAJOR problems with Edius 5--did I say I was having MAJOR problems?

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