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  • An Unexpected error! Need Help Please.

    Today inserted my drive E to continue working on a project I had started 2 months ago. When I tried to open the project I received an error that said:" An unexpected error occurred while reading Drive E"

    All the other projects on this drive open up fine. I do not have my editing computer connected to the internet so I can't understand
    what happened.

    Any help would be greatly appreciated.

    Thank You
    Lauri
    Using Edius 6

  • #2
    The hard drive might be failing -- hopefully you're making regular backups. Try running or scheduling a disk check including a surface analysis on the drive. Be aware that this may take several hours and cannot be interrupted once initiated.

    Comment


    • #3
      At the risk of sounding stupid how do I run a surface analysis and disk check?
      I can go into disk management and perform an error checking but that's as far as I know. I tried to see if there was a way to check the health of the drive, but obviously I'm missing something.

      Thanks
      Lauri
      Using Edius 6

      Comment


      • #4
        Lauri, I would suspect a "file corruption" rather than a disc problem, since you stated the other projects on E: are OK, and readable. If this is your original working disc, then search for a "backup file", which EDIUS should have automatically recorded onto the same disc periodically - depending on how you set up EDIUS. It should have basically the same file name, but with a bunch of numbers attached as the extension to the original name. If you do find it, load it into EDIUS, and rename and save the file immediately before working on it. You cannot "save" a backup file without renaming it.
        Good luck,
        Alan
        Alan J. Levi
        Director

        SYSTEM: ASUS P8Z77-VPro mobo, Intel 3770K CPU, 16 Gig Crucial 1866 RAM, Antec 1000W PS, EVGA nVidia 560Ti 1Gig Video, CoolerMaster CPU cooler, LG GGW-H20L BluRay DVD, SPARK card w/23" Samsung 1920x1080 Monitor, OCZ 240GB SSD boot in Swapable Tray & 3 WD Enterprise 1TB video RAID 5 HDD's. 4.5TB RAID 1 Outboard backups, Behringer2000 Audio Fader/Controller

        Comment


        • #5
          Originally posted by lauri View Post
          At the risk of sounding stupid how do I run a surface analysis and disk check?
          Right-click on the drive in question in Windows Explorer, select Properties, then Tools, then Error Checking, and check the "Scan for and attempt recovery of bad sectors". Depending on whether the drive is in use or not the scan may not run until you reboot.

          Comment


          • #6
            Alan,

            I am still using Edius 3.5 I do nohave 3.61 which has the auto save feature
            you are taliking about. I had it at one time but got rid of the upgrade as it caused other issues. Do you have any other suggestions?

            I know Anton had posted on his website how to recover an Edius project that has become corrupt, but I'm not sure this is the problem... Any thoughts?

            Lauri
            Using Edius 6

            Comment


            • #7
              THoff,

              I ran the scan,but still hasn't resolved the issue.

              Lauri
              Using Edius 6

              Comment


              • #8
                Well I did Anton's recover corrupt project but when it came to merging the projects it would not open the file.

                Where is Anton anyway????

                Lauri
                Using Edius 6

                Comment


                • #9
                  Lauri, you're correct that Anton posted on his website one way to recover a corrupt file. Can't hurt to try - he's pretty darn smart about these things! Go to:
                  http://www.videoproductions.com.au/html/recover.html

                  Keep us "posted"!
                  Alan
                  Alan J. Levi
                  Director

                  SYSTEM: ASUS P8Z77-VPro mobo, Intel 3770K CPU, 16 Gig Crucial 1866 RAM, Antec 1000W PS, EVGA nVidia 560Ti 1Gig Video, CoolerMaster CPU cooler, LG GGW-H20L BluRay DVD, SPARK card w/23" Samsung 1920x1080 Monitor, OCZ 240GB SSD boot in Swapable Tray & 3 WD Enterprise 1TB video RAID 5 HDD's. 4.5TB RAID 1 Outboard backups, Behringer2000 Audio Fader/Controller

                  Comment


                  • #10
                    what is your E drive? external? internal in craddle? USB? IDE? SATA?

                    if removable drive, data corruption can happen if the drive write caching is enabled
                    Anton Strauss
                    Antons Video Productions - Sydney

                    EDIUS X WG with BM Mini Monitor 4k and BM Mini Recorder, Gigabyte X299 UD4 Pro, Intel Core i9 9960X 16 Core, 32 Threads @ 4.3Ghz, Corsair Water Cooling, Gigabyte RTX-2070 Super 3X 8GB Video Card, Samsung 860 Pro 512GB SSD for System, 8TB Samsung Raid0 SSD for Video, 2 Pioneer BDR-209 Blu-ray/DVD burners, Hotswap Bay for 3.5" Sata and 2.5" SSD, Phanteks Enthoo Pro XL Tower, Corsair 32GB DDR4 Ram, Win10 Pro

                    Comment


                    • #11
                      Removable drive IDE. How can I check to see if the drive write caching is enabled?


                      Lauri
                      Using Edius 6

                      Comment


                      • #12
                        device manager, disk drives, select the correct drive and go to properties, policies

                        this should never be enabled if a drive is removed from the system

                        because data maybe in the drive cache at time of removal, this data will be lost and you have a corrupt project

                        did you save some versions along the way?
                        Anton Strauss
                        Antons Video Productions - Sydney

                        EDIUS X WG with BM Mini Monitor 4k and BM Mini Recorder, Gigabyte X299 UD4 Pro, Intel Core i9 9960X 16 Core, 32 Threads @ 4.3Ghz, Corsair Water Cooling, Gigabyte RTX-2070 Super 3X 8GB Video Card, Samsung 860 Pro 512GB SSD for System, 8TB Samsung Raid0 SSD for Video, 2 Pioneer BDR-209 Blu-ray/DVD burners, Hotswap Bay for 3.5" Sata and 2.5" SSD, Phanteks Enthoo Pro XL Tower, Corsair 32GB DDR4 Ram, Win10 Pro

                        Comment


                        • #13
                          Listed in the policies tab is the following:

                          ST 3800 11A Writing Cache is enabled
                          WDC WD2500JB-00EVAD is enabled as well

                          Now those 2 have a setting where I can uncheck the writing cache.

                          There are 2 more that are greyed out where I cannot uncheck them, but it gives instructions on how to disable the writing Cache. They are:

                          WDC WD25 00JB-00EVAO SCSI Disk D
                          WDC WD25 00JB-00GVCO SCSI Disk

                          Should I disable them all?

                          Lauri
                          Using Edius 6

                          Comment


                          • #14
                            I would disable the write cache on any drive that you remove

                            permanently fixed drives can be left enabled

                            which drive is your E drive (ST Seagate or WD Western Digital)

                            be sure to reboot after making the change

                            also, you may try and copy the entire project from E drive to another drive, see if it opens from another drive

                            if not, happy re-editing from scratch :(
                            Anton Strauss
                            Antons Video Productions - Sydney

                            EDIUS X WG with BM Mini Monitor 4k and BM Mini Recorder, Gigabyte X299 UD4 Pro, Intel Core i9 9960X 16 Core, 32 Threads @ 4.3Ghz, Corsair Water Cooling, Gigabyte RTX-2070 Super 3X 8GB Video Card, Samsung 860 Pro 512GB SSD for System, 8TB Samsung Raid0 SSD for Video, 2 Pioneer BDR-209 Blu-ray/DVD burners, Hotswap Bay for 3.5" Sata and 2.5" SSD, Phanteks Enthoo Pro XL Tower, Corsair 32GB DDR4 Ram, Win10 Pro

                            Comment


                            • #15
                              Usually I do save some versions but for some reason I didn't do it with this one. I usually remove the drive when my computer is off,never when it is on
                              Does that make a difference does data remain in the cache even if the computer is off?
                              Using Edius 6

                              Comment

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