XP on a Vista Laptop to run E4.61

[harveylexton]

Thanks everyone for all your kind help it seems that all is o.k now that I got a digit in the wrong place for the serial number.

Stupid, I checked everything more than once and still missed it.

Thanks everyone once again

[harveylexton]

The disc I am installing from is the 2G download from the support site the .iso file. After putting in the E4 serial nmber the next screen top left corner states
upgrade and then I put the E3 serial in that it asks for and the next screen states wrong serial number.

I will try a screen shot although this is being put on a laptop with Vista and I am not familiar completely with Vista yet.

[SRsupport]

On my install it is asking for it

Arer you sure you are installing the 4.6 iso?

Ok lets get at the core.
Post the following screenshots so we can help you

1 content of the dvd (of the burned iso)
2 of the installation window asking you for a version 3 serial


Steve

[harveylexton]

Hello Brandon, yes it asked for the E4 serial that went o.k and then it now asks for the E3 serial

[GrassValley_BH]

Have you tried putting the EDIUS 4 serial number in there? It should only ask for an EDIUS 4 serial number...

[harveylexton]

On my install it is asking for it

[SRsupport]

The iso does not ask for an edius 3 serial number as far as I know.

Steve

[harveylexton]

You are right except that I now have it loading from the iso disc but it now requires the E3 serial number and I have the E3 upgrade and it will not accept the serial number ( I upgraded it from E2) I have checked the serial number from my Canopus product registry. I have tried it and it will not go past this now.

[johannesj]

oh, forgot, and it would be in 30 tryal.....
Sorry

[GrassValley_KH]

does your computer see the hasp key.
You mide need to install driver for it.

The dongle is not necessary at all during software installation.

[GrassValley_KH]

Ok, so we are all on the same page - you've:

- downloaded the 4.6 2GB ISO image
- burnt the ISO image to a blank DVD-R disc, making sure you use a disc burning app that burns ISO images properly
- re-inserted the newly burnt disc to invoke the autorun application
- clicked 'Install' and nothing much happens beyond that

Is this what has happened?

[johannesj]

does your computer see the hasp key.
You mide need to install driver for it.

[harveylexton]

Iv'e tried that also and it won't have it

[johannesj]

extract the ISO to DVD disc

[harveylexton]

Yes the iso file 2Gigs of it, if I put the e3 upgrade on it insists on the s/n.

I go back to the original E 2 all the later ones are upgrades, can't get past the install on the start screen.

Should I download the 30 day trial 4.6, I was told by GV techs all I needed was the iso file.

I do have the dongle for e4 infact 2 of them. It won't even look at the E4 origianal discs