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  • My first post... Help needed!

    I was hoping to make my first post a little different but I am in need of some help. I'm a long time editor and after a lot of research have decided to upgrade and purchase a couple of high-end edius systems in a couple of months. That's the good part. Here's the bad part. I have two older Canopus DV Storm systems that I use Premier 6.5 to edit. Believe it or not there are a lot of us still out there that were waiting for the new Sony cameras (ex1 and 3) before we decided on an upgrade path. I just can't buy a mac when edius is so much faster. Anyhow, I was editing earlier today when we had a power failure. After the power came back on I re-started my pc (with my fingers crossed) and everything was fine. I turned off the computer for lunch, came back to the studio and turned on the computer again. This time it doesn't see the two removable drives. However, It does see the internal drive. So I took out both of the drives and put them into my second computer. It's the same exact set-up (Windows XP professional). After a REALLY tense boot-up I can see the drive and all the work is there, no problems. So obviously computer number 1 is having a problem seeing the drives. I, am having a problem trying to make computer number 1 see the drives. Any ideas? I don't want to risk loosing weeks worth of work on the drives so I need help. I look forward to participating on here in the future (If this is not the appropriate forum for this type of question I would appreciate some direction). Thanks

    David
    DMS
    David
    DMS Films, New York


    Laptop - Edius 7.42 / Intel Core i7 4960X Extreme Edition Desktop / 3.6GHz/4.0GHZ / 32GB Hyper-X Quad Channel 1600MHz Ram / Nvidia GeForce GTX-880 w/ 8GB of GDDR5 Video Memory / (3) 1TB SATA-3 V-NAND SSD / Windows 8.1 64-bit
    Desktop - Edius 5.5 / Intel i7 975 Quad Core 3.33GHz / 12GB DDR3 1333MHz / Nvidia GeForce GTX-275 / Vis Title 1.1 / FireCoder-Blu / (2) 27" LCDs / JVC DT-V24L1U (24" 1080p) / Windows Vista 64 - www.EditHD.com

  • #2
    David
    First welcome to Edius, great stuff
    Now to your problem, I take it the drives are USB?
    If so this is a possible remedy, remove the drives from Computer 1
    Restart the computer and HOT Plug the drives one at a time in their drive order into the computer waiting for the computer to recognise each, try another USB input if it does not recognise the drives.
    If you are using a USB Hub try going straight into the computer
    Had this recently at a friends place and the hub was burnt out
    If the drives are hot swap IDE then there could be more problems and you may need REAL help from a service man, just check everything is plugged into the drive housing I have seen IDE connectors come loose on the back of old computers
    Regards Barry
    Win 10HP, EDIUS WG9.4, HD Spark, Boris RED 5, VMW6, Authorworks 6, Bluff Titler, VisTitler 2.8, NEAT 3/4, Mercalli 2/4, Vitascene, Izotope RX6 Plugin, NewBlue, Trend Micro AV
    GB GA-X58A-UD3R MB, i7 [email protected], 12G 1600mhz Mem, Samsung EVO-250G SSD, 3x2T RAID, GTX 970W OC, 2x24 inch LG Monitors
    Canon XH-A1/ Canon HF-G30, GoPro Hero3 Black, Edit @1920 50p HQ preset

    https://vimeo.com/user2157719/videos
    Laptop ASUS G752VT-GC060T Win 10HP, Edius WG8.53 Samsung M2 SSD 256G+1Tb HD,

    Comment


    • #3
      Hi Barry,

      Thanks for the response and the welcome. The drives are not usb. They are removable drives that simply slide out of the tower. I just can't seem to figure out why my pc can't see the drives. As I menioned, all of the projects and files on both drives work perfectly in my other computer.

      Best,
      David
      David
      DMS Films, New York


      Laptop - Edius 7.42 / Intel Core i7 4960X Extreme Edition Desktop / 3.6GHz/4.0GHZ / 32GB Hyper-X Quad Channel 1600MHz Ram / Nvidia GeForce GTX-880 w/ 8GB of GDDR5 Video Memory / (3) 1TB SATA-3 V-NAND SSD / Windows 8.1 64-bit
      Desktop - Edius 5.5 / Intel i7 975 Quad Core 3.33GHz / 12GB DDR3 1333MHz / Nvidia GeForce GTX-275 / Vis Title 1.1 / FireCoder-Blu / (2) 27" LCDs / JVC DT-V24L1U (24" 1080p) / Windows Vista 64 - www.EditHD.com

      Comment


      • #4
        go to disk management and see if the drives are there? they maybe listed as foreign disks, in which case you can right click and choose import foreign disks

        they may also have a yellow warning icon stating drive at risk, in which case you can right click and reactivate
        Anton Strauss
        Antons Video Productions - Sydney

        EDIUS X WG with BM Mini Monitor 4k and BM Mini Recorder, Gigabyte X299 UD4 Pro, Intel Core i9 9960X 16 Core, 32 Threads @ 4.3Ghz, Corsair Water Cooling, Gigabyte RTX-2070 Super 3X 8GB Video Card, Samsung 860 Pro 512GB SSD for System, 8TB Samsung Raid0 SSD for Video, 2 Pioneer BDR-209 Blu-ray/DVD burners, Hotswap Bay for 3.5" Sata and 2.5" SSD, Phanteks Enthoo Pro XL Tower, Corsair 32GB DDR4 Ram, Win10 Pro

        Comment


        • #5
          David
          It looks like you may need more help than can be provided here, there are too many variables and the last thing you want is to loose your data, but one thing to check is that all connections on the back of the drives are secure, give them a slight riggle and then try again.
          Make sure to completely turn off the computer from the power before doing anything as the power is still active in the Box when connected to the power (Soft switch)
          Have seen IDE and power connectors come loose over time
          Regards Barry
          Win 10HP, EDIUS WG9.4, HD Spark, Boris RED 5, VMW6, Authorworks 6, Bluff Titler, VisTitler 2.8, NEAT 3/4, Mercalli 2/4, Vitascene, Izotope RX6 Plugin, NewBlue, Trend Micro AV
          GB GA-X58A-UD3R MB, i7 [email protected], 12G 1600mhz Mem, Samsung EVO-250G SSD, 3x2T RAID, GTX 970W OC, 2x24 inch LG Monitors
          Canon XH-A1/ Canon HF-G30, GoPro Hero3 Black, Edit @1920 50p HQ preset

          https://vimeo.com/user2157719/videos
          Laptop ASUS G752VT-GC060T Win 10HP, Edius WG8.53 Samsung M2 SSD 256G+1Tb HD,

          Comment


          • #6
            Anton,

            Thanks for the reply. I went to disk management and it doesn't show that the drives are there anymore. The drives are most certainly there. The computer just doesn't see them. Any other ideas?

            Thanks
            David
            DMS Films, New York


            Laptop - Edius 7.42 / Intel Core i7 4960X Extreme Edition Desktop / 3.6GHz/4.0GHZ / 32GB Hyper-X Quad Channel 1600MHz Ram / Nvidia GeForce GTX-880 w/ 8GB of GDDR5 Video Memory / (3) 1TB SATA-3 V-NAND SSD / Windows 8.1 64-bit
            Desktop - Edius 5.5 / Intel i7 975 Quad Core 3.33GHz / 12GB DDR3 1333MHz / Nvidia GeForce GTX-275 / Vis Title 1.1 / FireCoder-Blu / (2) 27" LCDs / JVC DT-V24L1U (24" 1080p) / Windows Vista 64 - www.EditHD.com

            Comment


            • #7
              are the drives IDE?

              if so, reboot and go into Bios setup, do you see the drives? is so, press enter on each drive and Escape again, this will refresh their info, then exit bios with saving changes
              Anton Strauss
              Antons Video Productions - Sydney

              EDIUS X WG with BM Mini Monitor 4k and BM Mini Recorder, Gigabyte X299 UD4 Pro, Intel Core i9 9960X 16 Core, 32 Threads @ 4.3Ghz, Corsair Water Cooling, Gigabyte RTX-2070 Super 3X 8GB Video Card, Samsung 860 Pro 512GB SSD for System, 8TB Samsung Raid0 SSD for Video, 2 Pioneer BDR-209 Blu-ray/DVD burners, Hotswap Bay for 3.5" Sata and 2.5" SSD, Phanteks Enthoo Pro XL Tower, Corsair 32GB DDR4 Ram, Win10 Pro

              Comment


              • #8
                Also if raid whether striped pairs or not (just singles in raid config) you may need to reconfigure your raid setup. Had this many times. But sounds like this is not your situation.
                If you can, put other dives into the same setup, that may help isolate and focus your troublshooting regime.
                peterC
                ---------------------
                Edius 3 v3.62 beta / DVRexRT cards
                (Please don't throw stones, it works!)
                Edius 9 v3

                Comment


                • #9
                  Originally posted by antonsvideo View Post
                  are the drives IDE?

                  if so, reboot and go into Bios setup, do you see the drives? is so, press enter on each drive and Escape again, this will refresh their info, then exit bios with saving changes
                  No matter what I do I cannot access the bios. I have been googling everything I can think of in terms of accessing it but it seems impossible.
                  I'm stumped.
                  David
                  DMS Films, New York


                  Laptop - Edius 7.42 / Intel Core i7 4960X Extreme Edition Desktop / 3.6GHz/4.0GHZ / 32GB Hyper-X Quad Channel 1600MHz Ram / Nvidia GeForce GTX-880 w/ 8GB of GDDR5 Video Memory / (3) 1TB SATA-3 V-NAND SSD / Windows 8.1 64-bit
                  Desktop - Edius 5.5 / Intel i7 975 Quad Core 3.33GHz / 12GB DDR3 1333MHz / Nvidia GeForce GTX-275 / Vis Title 1.1 / FireCoder-Blu / (2) 27" LCDs / JVC DT-V24L1U (24" 1080p) / Windows Vista 64 - www.EditHD.com

                  Comment


                  • #10
                    Originally posted by peterC View Post
                    Also if raid whether striped pairs or not (just singles in raid config) you may need to reconfigure your raid setup. Had this many times. But sounds like this is not your situation.
                    If you can, put other dives into the same setup, that may help isolate and focus your troublshooting regime.
                    Actually the drives are not setup in a raid. However when I reboot it says array is defined then it gives me two options. ctrl-f, which takes me to Utility 2.0 Promise Technology or esc to continue rebooting. Ideas? Thank you.
                    David
                    DMS Films, New York


                    Laptop - Edius 7.42 / Intel Core i7 4960X Extreme Edition Desktop / 3.6GHz/4.0GHZ / 32GB Hyper-X Quad Channel 1600MHz Ram / Nvidia GeForce GTX-880 w/ 8GB of GDDR5 Video Memory / (3) 1TB SATA-3 V-NAND SSD / Windows 8.1 64-bit
                    Desktop - Edius 5.5 / Intel i7 975 Quad Core 3.33GHz / 12GB DDR3 1333MHz / Nvidia GeForce GTX-275 / Vis Title 1.1 / FireCoder-Blu / (2) 27" LCDs / JVC DT-V24L1U (24" 1080p) / Windows Vista 64 - www.EditHD.com

                    Comment


                    • #11
                      Originally posted by DMS Video View Post
                      Actually the drives are not setup in a raid. However when I reboot it says array is defined then it gives me two options. ctrl-f, which takes me to Utility 2.0 Promise Technology or esc to continue rebooting. Ideas? Thank you.
                      MMM,....... well I don't use Promise, ........but it may be you or your system has tripped up on the original raid config, whether you use it or not, locking out your drives.

                      I have experienced this many times and it requires a re-setting of your raid config and there you have to be very careful in order to restore the drives to be recognisable by your computer and not destroy your data.

                      Each maker has it's own way of going about this so you may need to start doing some heavy reading specifically related to your Promise raid model.

                      But before that, getting into bios should not be a problem and I would be starting there. Reset your config data, either manually or auto if you have that Bios functionality.
                      peterC
                      ---------------------
                      Edius 3 v3.62 beta / DVRexRT cards
                      (Please don't throw stones, it works!)
                      Edius 9 v3

                      Comment


                      • #12
                        there are 2 common methods to enter bios, some PC use delete button during boot, others use F2 button during boot

                        shut down fully

                        wait 30 sec

                        start PC and keep tapping F2

                        if that fails, shut down again and repeat the same with the Delete button
                        Anton Strauss
                        Antons Video Productions - Sydney

                        EDIUS X WG with BM Mini Monitor 4k and BM Mini Recorder, Gigabyte X299 UD4 Pro, Intel Core i9 9960X 16 Core, 32 Threads @ 4.3Ghz, Corsair Water Cooling, Gigabyte RTX-2070 Super 3X 8GB Video Card, Samsung 860 Pro 512GB SSD for System, 8TB Samsung Raid0 SSD for Video, 2 Pioneer BDR-209 Blu-ray/DVD burners, Hotswap Bay for 3.5" Sata and 2.5" SSD, Phanteks Enthoo Pro XL Tower, Corsair 32GB DDR4 Ram, Win10 Pro

                        Comment


                        • #13
                          Peter, (and everyone else who reponded)

                          I appreciate your help. I am a little hesitant to start experimenting with the internal settings. I have been editing for a very long time but when it comes to the bios and such, my lack of expertise makes me a little tense (to say the least). I wish I could simply upgrade to a super-charged Edius system right now but I can't. I'm going to try to find someone who can consult with me and get it fixed correctly (hopefully) the first time.

                          All the best
                          David
                          DMS Video
                          David
                          DMS Films, New York


                          Laptop - Edius 7.42 / Intel Core i7 4960X Extreme Edition Desktop / 3.6GHz/4.0GHZ / 32GB Hyper-X Quad Channel 1600MHz Ram / Nvidia GeForce GTX-880 w/ 8GB of GDDR5 Video Memory / (3) 1TB SATA-3 V-NAND SSD / Windows 8.1 64-bit
                          Desktop - Edius 5.5 / Intel i7 975 Quad Core 3.33GHz / 12GB DDR3 1333MHz / Nvidia GeForce GTX-275 / Vis Title 1.1 / FireCoder-Blu / (2) 27" LCDs / JVC DT-V24L1U (24" 1080p) / Windows Vista 64 - www.EditHD.com

                          Comment


                          • #14
                            Originally posted by antonsvideo View Post
                            there are 2 common methods to enter bios, some PC use delete button during boot, others use F2 button during boot

                            shut down fully

                            wait 30 sec

                            start PC and keep tapping F2

                            if that fails, shut down again and repeat the same with the Delete button
                            Anton,

                            I have tried every potential combination I can think of (and then some) to try to access the bios. I even spent at least two hours googling and trying ideas that were suggested in other forum archives from several years ago. Maybe the power failure caused multiple problems. I'm going to attempt your suggestion one more time. I could use a little luck. Thank you.
                            David
                            DMS Films, New York


                            Laptop - Edius 7.42 / Intel Core i7 4960X Extreme Edition Desktop / 3.6GHz/4.0GHZ / 32GB Hyper-X Quad Channel 1600MHz Ram / Nvidia GeForce GTX-880 w/ 8GB of GDDR5 Video Memory / (3) 1TB SATA-3 V-NAND SSD / Windows 8.1 64-bit
                            Desktop - Edius 5.5 / Intel i7 975 Quad Core 3.33GHz / 12GB DDR3 1333MHz / Nvidia GeForce GTX-275 / Vis Title 1.1 / FireCoder-Blu / (2) 27" LCDs / JVC DT-V24L1U (24" 1080p) / Windows Vista 64 - www.EditHD.com

                            Comment


                            • #15
                              Originally posted by antonsvideo View Post
                              are the drives IDE?

                              if so, reboot and go into Bios setup, do you see the drives? is so, press enter on each drive and Escape again, this will refresh their info, then exit bios with saving changes
                              Okay, so just for the heck of it I tried rebooting while hitting the delete button a lot of times. Now I finally entered the bios. I was starting to think it didn't exist. On the main page it says the following...

                              Primary IDE Master :[WDC WD800JB-00JJC0]
                              Primary IDE Slave :[Not Detected]
                              Secondary IDE Master :[PIONEER DVD-RW DV]
                              Secondary IDE Slave :[Not Detected]
                              Third IDE Master :[Not Detected]
                              Fourth IDE Master :[WDC WD2500JD-00HBB]

                              * Note - The above information was obtained when only one of the two removable drives was inseted.

                              To me this could be Chinese at this point. The computer has a system drive as well as an internal storage drive. Both seem fine and work with all the original files that were there prior to the power failure. I have two removable slots that had harddrives in each slot when the power failed. Neither drive nor any other drive I have tried are seen by the computer. All the drives that I use work by themselves and were never setup in a raid config. Any specific ideas?

                              Thanks

                              David
                              Last edited by DMS Video; 04-19-2008, 06:54 AM.
                              David
                              DMS Films, New York


                              Laptop - Edius 7.42 / Intel Core i7 4960X Extreme Edition Desktop / 3.6GHz/4.0GHZ / 32GB Hyper-X Quad Channel 1600MHz Ram / Nvidia GeForce GTX-880 w/ 8GB of GDDR5 Video Memory / (3) 1TB SATA-3 V-NAND SSD / Windows 8.1 64-bit
                              Desktop - Edius 5.5 / Intel i7 975 Quad Core 3.33GHz / 12GB DDR3 1333MHz / Nvidia GeForce GTX-275 / Vis Title 1.1 / FireCoder-Blu / (2) 27" LCDs / JVC DT-V24L1U (24" 1080p) / Windows Vista 64 - www.EditHD.com

                              Comment

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