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Edius X Version 10.30.8291 having issues

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  • #46
    Originally posted by GrassValley_SL View Post

    Sorry but your reported issues are not wide spread. Can you check the things Anton posted and also check this post https://forum.grassvalley.com/forum/...878#post565878
    I would be happy to screenshare and allow you to control my PC remotely with anyone from GV who wants to see these issues. They're quite repeatable. It would only take 5 minutes.

    Comment


    • #47
      Originally posted by SeanW View Post
      Anton -

      but I don't think it's helpful to say "I don't have that problem, you're doing something wrong".
      I have no idea where I said that?

      Anton Strauss
      Antons Video Productions - Sydney

      EDIUS X WG with BM Mini Monitor 4k and BM Mini Recorder, Gigabyte X299 UD4 Pro, Intel Core i9 9960X 16 Core, 32 Threads @ 4.3Ghz, Corsair Water Cooling, Gigabyte RTX-2070 Super 3X 8GB Video Card, Samsung 860 Pro 512GB SSD for System, 8TB Samsung Raid0 SSD for Video, 2 Pioneer BDR-209 Blu-ray/DVD burners, Hotswap Bay for 3.5" Sata and 2.5" SSD, Phanteks Enthoo Pro XL Tower, Corsair 32GB DDR4 Ram, Win10 Pro 21H2

      Comment


      • #48
        Originally posted by antonsvideo View Post

        I have no idea where I said that?
        Hast Du auch nicht geschrieben (jedenfalls nicht in diesem Thread) !
        Gruß kurt und schoenes Wochenende.
        Intel core i7-6700K / ASUS Z170A / 32 GB RAM / Intel HD Graphics 530 / SSD Systemdrive / Gigabyte GeForce GT 1070 / Win-10/64 Pro / EDIUS-X(10.32.8750)-WG / Mercalli (V2, V4 and V5 Plugin/64bit) / RESOLVE-18 Beta-4 Studio / ImgBurn / PowerDVD etc.
        // Read > Test > Understand

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        • #49
          I have an update. I spoke with a very nice German fellow today at the EDIUS distributor. We did a screen share and he immediately reproduced the main issue I was having with adding new clips to the bin. He was very surprised. No one reported this issue yet, but he replicated it immediately on his own system.

          It seems that the issue appears when creating a new project from a Template (which is what I always do).

          The 7 frame-delay thing was explained to me as expected behavior. Basically, the timecode display on your screen is a "low priority process" compared to video display. So after you press pause, the CPU "catches up" and displays the correct timecode number that matches the video frame actually being displayed.

          I would encourage folks to call the German phone number and report issues that you can easily replicate. It really doesn't seem to go do any good to report them here. I also would not assume that "this is so obvious, somebody must be working on this already". That wasn't the case for my issue and may not be for yours either.
          Last edited by SeanW; 01-31-2022, 04:38 PM.

          Comment


          • #50
            Not true that it does no good to report here. IF we can determine the problem and it can be repeated it will be reported just as they will do at EDIUS.net. The advantage to contacting support is real-time feedback (as opposed to the back and forth posts here) and possibly remoti g to your machine.

            The hard part is separating the real problems from operator errors or incorrect settings so that we can accurately report them.

            What template were you using?
            1: 3970X Threadripper, Asus ROG Strix TR40 E Gaming, G. Skill Trident Z Neo 128G DDR4 3600, EVGA GeForce RTX 2080Ti, Samsung 970 EVO M.2 1T, Intel 660P M.2 2T (2), Seagate Ironwolf NAS 12T, Enermax TR4 360 AIO, Lian Li 011 DXL, AJA Kona 4, Asus ROG Thor 1200

            2: i7 6950X OC to 4.5GHz, ASUS RAMPAGE V EDITION 10, Corsair Dominator Platinum 64G DDR4 2800, SAMSUNG 950 PRO M.2 512G, GeForce GTX 1080ti SC Black, Corsair AX1200i, Phanteks Luxe, 16T RAID HGST Deskstar NAS 4T, Corsair H115i AIO, BM IP 4K

            Comment


            • #51
              Originally posted by GrassValley_PS View Post
              Not true that it does no good to report here. IF we can determine the problem and it can be repeated it will be reported just as they will do at EDIUS.net. The advantage to contacting support is real-time feedback (as opposed to the back and forth posts here) and possibly remoti g to your machine.

              The hard part is separating the real problems from operator errors or incorrect settings so that we can accurately report them.

              What template were you using?
              Several of us reported weird issues with latest version, and I'm almost certain you said: "Sorry, the issue is not widespread". That kind of response makes the person reporting the issue feel like it's somehow their fault, and discourages further discussion.

              My *personal* experience is that reporting bugs here is a waste of time. A significant and easily repeatable bug was reported here and it was not taken seriously. I ran into the same thing when reporting rendering bugs related to the NewBlue titler. I actually spent quite a bit of time documenting it for this forum, making screen captures, etc.. So, I'm sorry, but reporting bugs here iss a waste of time. Better to just call Germany instead.

              If you want to see the details of this particular bug, it is filed under issue # T205.

              (correction: the bug is listed under T205, not T250)
              Last edited by SeanW; 01-31-2022, 06:22 PM.

              Comment


              • #52
                Originally posted by SeanW View Post
                A significant and easily repeatable bug was reported here and it was not taken seriously.
                I think nobody is questioning your findings, your phonecall has not solved your problem and they still have to look further if the issue can be repeated on other systems, the same happens when you report it here as been pointed out by GrassValley_PS .

                Comment


                • #53
                  Originally posted by SeanW View Post

                  Several of us reported weird issues with latest version, and I'm almost certain you said: "Sorry, the issue is not widespread". That kind of response makes the person reporting the issue feel like it's somehow their fault, and discourages further discussion.

                  My *personal* experience is that reporting bugs here is a waste of time. A significant and easily repeatable bug was reported here and it was not taken seriously. I ran into the same thing when reporting rendering bugs related to the NewBlue titler. I actually spent quite a bit of time documenting it for this forum, making screen captures, etc.. So, I'm sorry, but reporting bugs here iss a waste of time. Better to just call Germany instead.

                  If you want to see the details of this particular bug, it is filed under issue # T205.

                  (correction: the bug is listed under T205, not T250)
                  I feel like I have to resond to this in case new people see it. Sorry, but I feel that saying that reporting here is a waste of time is doing a vast disservice to the time all of the great people here take to try and fix problems and answer questions.

                  I did not say it was not widespread, BUT, if someone tells you they haven't seen it before, it means exactly that. And because of that it means we (meaning the community of users) will probably have to ask a lot of questions to try to duplicate it and solve it. If someone needs immediate help and you can get through, going to support at edius.net is a great option.

                  And I can stand by what I previously said about reporting problems, because I personally am one of the people that reports them. I have explained this several times in the past but we have to be able to replicate problems before we report them. We certainly don't want people afraid to post and that is one of the things we don't allow is any personal attacks on people. I'm not quite sure how saying it's not a common or known problem intimidates someone.

                  i know I checked on importing files to the Bin after your report and had no problems. So it is hard to respond other than saying it works here which some people don't like to hear.

                  One thing I do want to reiterate, is that if you are having any Job Monitor problems especially, or anything else unusual, please MAKE SURE THAT YOU HAVE MADE THE EXCLUSIONS in the Moderators Tips discussed here previously.

                  And lastly, if you are having any unsolved problems, look for the next update coming out in a few weeks.

                  Thank You.
                  1: 3970X Threadripper, Asus ROG Strix TR40 E Gaming, G. Skill Trident Z Neo 128G DDR4 3600, EVGA GeForce RTX 2080Ti, Samsung 970 EVO M.2 1T, Intel 660P M.2 2T (2), Seagate Ironwolf NAS 12T, Enermax TR4 360 AIO, Lian Li 011 DXL, AJA Kona 4, Asus ROG Thor 1200

                  2: i7 6950X OC to 4.5GHz, ASUS RAMPAGE V EDITION 10, Corsair Dominator Platinum 64G DDR4 2800, SAMSUNG 950 PRO M.2 512G, GeForce GTX 1080ti SC Black, Corsair AX1200i, Phanteks Luxe, 16T RAID HGST Deskstar NAS 4T, Corsair H115i AIO, BM IP 4K

                  Comment


                  • #54
                    I've found another issue in Edius 10.30 (latest build): when exporting an .mp4 H264 file asking for a low CBR of 1Mbps, the encoder (hw or sw) will only output a 2Mbps file. No lower bitrates than this.
                    In Edius 9.55 if I want to print @ 1Mbps CBR I always get exactly that.
                    An easy test to reproduce, with or without hardware encoder.

                    Comment


                    • #55
                      Yes, 2mbps seems the lowest you can go, not sure if you can call that a issue though as image quality with 1 mbps with edius own encoder looks pretty bad, I"d use H.265 for those very low bitrate encodes. I do have the tmpgenc movie plugin and that one allows for 1mbps encodes from within edius and the quality is also better then edius own encoder.

                      Comment


                      • #56
                        Originally posted by Donovan P View Post
                        I'm one of those. I've followed all of the moderators' tips (the excluded folders and drives from Win 10 antivirus, set the new firewall exclusions for v.10.30), (...) Workaround is often closing and restarting Edius but sometimes I need to restart Windows 10 to finish my job. Those are very huge issues, that never happened with none of the previous Edius versions. Sorry to say that but I still must rely on the latest build of Edius 9.55 only, whenever speed and stability are priorities.
                        I too loathe the idea of re-booting, so stall M$ updates and normally close the lid and it's all there next day, so with you there Donovan. (but after 10.3 install I've got used to the idea again ;^)

                        When I first installed the 10.3 update, I am not sure I read or noticed the "Tip 1" - Absolutely crucial to a new installation, I feel should have been made part of the install. I wonder did I just read the first three paths for pre 3.1 as on the "Tip" or not at all, then had to come here to the forum after days of misery trying to sort. Probably would have been better to re-write...

                        [Modified for Edius 10.3>]

                        EDIUS X - The big tip!

                        Before installing EDIUS X temporarily disable your anti-virus/anti-malware.
                        Install EDIUS X
                        Restart your computer
                        Enable your antivirus software.
                        Check where you exclude folders in your anti-virus/anti-malware

                        Exclude the three folders:
                        1 C:\Program Files\Grass Valley
                        2 C:\ProgramData\Grass Valley
                        3 C:\Users\”your windows user name”\AppData\Roaming\Grass Valley

                        Permit connections in your firewall for the following 3 services:
                        [NOTE these 3 x settings are for Edius 10.3 and on ONLY - Earlier users can use the three paths listed at end]
                        1 C:\Program Files\Grass Valley\EDIUS X\XREAdminConsole.exe
                        2 C:\Program Files\Grass Valley\EDIUS Hub\EH Render Service\EHRenderServiceHost.exe
                        3 C:\Program Files\Grass Valley\EDIUS Hub\EH Render Service\EHRenderService.exe

                        NOTE: Pre 10.3? - Use these paths in place of the three above

                        1 C:\Program Files\Grass Valley\EDIUS X\XREAdminConsole.exe
                        2 C:\Program Files\Grass Valley\EDIUS X\EHRenderService\EHRenderServiceHost.exe
                        3 C:\Program Files\Grass Valley\EDIUS X\EHRenderService\EHRenderService.exe

                        (Modified by DVBoab 2022-02-01 from Original 7-27-2021 ( https://forum.grassvalley.com/forum/...ors#post565878 ), 12:19 AM Tip 1 - EDIUS X - Last edited by GrassValley SL; 12-09-2021, 09:14 PM.)

                        From about Jan 13???

                        I ended up having two or three days! All back to normal happily rendering jobs. Then started the stalled exports once again.

                        Since then the Bin-Job window has white screen and the main Job Window a black screen. I have tried an F5 on both while in this state - One time in the main Job Window the black screen F5 resulted in an Error Message I'd never seen before and will attach - warm and cold reboots make no difference at present.

                        Yet nothing had changed from Rendering fine to not at all, that was under my control.

                        For days and days still no rendering and have tried everything but a reinstall and may do that next, which has been very frustrating with a big project I am supposed to be working on - I have given up.

                        At that stage circa 15th January 2022, I started seriously looking at the settings. Now th e two photos Anton modified, quoted here, made me start looking at those check boxes.

                        Originally posted by antonsvideo View Post
                        you need to allow the three render services in the firewall, in your case you have it excluded in defender and not in firewall

                        Click image for larger version Name: Anton-01686.png Views: 100 Size: 37.6 KB ID: 569572 [Click and drag to move] ​ Click image for larger version Name: Anton-01685.png Views: 97 Size: 37.3 KB ID: 569573 [Click and drag to move] [Click and drag to move] ​
                        Thanks Anton - This was last thing I saw before going away to check and yes I did have all settings as you have them here, and still do.

                        When you allow it in the firewall it only checks one by default on my system, now I do not know if it is necessary to have both checked?

                        Nobody mentioned the need after allowing to then go in and select "Network types" (in screengrab) to allow further permissions to get the second check box allowed, or is that unnecessary?

                        Somehow the exclusion "C:\Users\DV_BoAB\AppData\Roaming\Grass Valley" was removed from exclusions as per screenshots but it was not me and nobody else uses this laptop. Go figure? (on 21st Jan. Screenshot)

                        Funny how I can be rendering fine, leave Edius open for maybe 5 hrs come back and it won't render again. I now have a 10 minute fix - AND it works every time for me. So this intermittently returning "feature" of Ed.X.3 is an Uninstall then Reinstall and ALL is back to normal (I'd suggest only if all exclusions are also set right). So then all works well until this again rears its ugly head. At least now I will not spend days and days wondering what I am doing wrong. I have my own fix and it works.

                        I think it best if I just attach a series of screenshots, I took along my journey, which I hope may help GV to say - "Yeah I see that's where the problem lies" - Now wouldn't that make everyone happy.

                        My goodness - What a system - Mongrel thing lets me attach 25 imnages then says "Oh you can only attach fricken 5" - What a waste of time - Anyway make do with these 5.

                        Kind regards,

                        Andrew

                        0 - 2022-01-21 - Edius X Pro_10.3x_Return to Normal_S_1st Install 5th Jan 1 x Render on 9th then Forum 12th Fix on 13th ok to 16th Reinstall 21st_2.jpg 2022-02-05 - Edius X Pro_10.3x_Was OK_Computer Management_Edius.jpg

                        2022-01-20 - Firewall_Settings AB's Edius_1.jpg 2022-02-05 - Edius X Pro_10.3x_Was OK_Computer Management_No XRE.jpg
                        Attached Files
                        DV_BoAB @ Kununurra Museum
                        http://www.kununurra.org.au
                        GV Edius Pro 8.x Gigabyte P57K Laptop 6th Gen Intel® Core™ i7-6700HQ [email protected] GHz with PCIe, 106 GB SSD, 2 TB HD, 16GB DDR4 memory, VGA (D-Sub), USB 3.1 Type-C (4k DV output), HDMI 2.0, HDMI Mini, NVIDIA® GeForce® GTX 965M with 2 GB GDDR5, Swappable ODD-HDD Slot (1) removable DVD Writer (2) BluRay removable drive (Need! A swappable 2TB SSD)
                        _________________________________________
                        'Let's Edit' (Where Edius came from! :^) since 2004

                        Comment


                        • #57
                          Some other attachments may be of relevance?
                          2022-01-15 - Edius X Pro_10.3x_Job Monitor ok_Firewall_3.jpg 2022-01-16 - Edius X Pro_10.3x_Job Monitor ok_Bin Job White Screen again_Firewall_1.jpg 2022-02-03 - Edius X Pro_10.3x_Fail_Retro Reboot _Same_Hard Reboot Did not Fix.jpg 2022-02-05 - Edius X Pro_10.3x_Was OK_Back to No Render_CHECKED FW_2_XRE.jpg
                          DV_BoAB @ Kununurra Museum
                          http://www.kununurra.org.au
                          GV Edius Pro 8.x Gigabyte P57K Laptop 6th Gen Intel® Core™ i7-6700HQ [email protected] GHz with PCIe, 106 GB SSD, 2 TB HD, 16GB DDR4 memory, VGA (D-Sub), USB 3.1 Type-C (4k DV output), HDMI 2.0, HDMI Mini, NVIDIA® GeForce® GTX 965M with 2 GB GDDR5, Swappable ODD-HDD Slot (1) removable DVD Writer (2) BluRay removable drive (Need! A swappable 2TB SSD)
                          _________________________________________
                          'Let's Edit' (Where Edius came from! :^) since 2004

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