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HeIp please logging into GV

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  • HeIp please logging into GV

    Hi, sorry to post here but not sure where else to. Hopefully somebody will point me in the right direct. Having been trying to log into GV support to check on some product serial numbers but its not recognising either my email or password. These have no changed, and are saved to show up on the log in page. A bit stumped because can't even request a new password because the email address is not recognised. Any ideas please!
    Intel i7 6700k, Gigabyte GA-170-HD3 motherboard, Edius pro8, windows 10 pro, 16 gb ram, 256gb SanDisc ssd system drive, Geforce GTX960 graphics card, Blackmagic Intensity Pro4 video card.

  • #2
    Are you trying to log on to support or to the EDIUS ID page? They have different user names and passwords.

    This is the EDIUS support page: https://wwwcms.grassvalley.com/auth
    This is the EDIUS ID page : https://ediusid1.grassvalley.com/
    EDIUS silver certified trainer.
    Main edit laptop: DVC Kaby Lake desktop processor laptop, 32GB RAM, 3.5Ghz i5 desktop processor, nVidia 1060, Windows 10.
    Desktop: 4Ghz 9900K processor, 32GB RAM, nVidia 1660TI GPU, Windows 10.
    Desktop: 2Ghz 12 core Xeon processor, 32GB RAM, nVidia 1060, BM Intensity Pro, Windows 10

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    • #3
      Thanks David, as things appear to have been updated. I was trying the support page that did not recognise my saved passwords.Now in on the edius ID page
      Intel i7 6700k, Gigabyte GA-170-HD3 motherboard, Edius pro8, windows 10 pro, 16 gb ram, 256gb SanDisc ssd system drive, Geforce GTX960 graphics card, Blackmagic Intensity Pro4 video card.

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