Edius 8.5 WG crash on a subpar laptop

[Long John Silver]

Hi all,

I'm using Edius on an old laptop. So far I edited a couple of timelapse projects exporting in 4K without problem. It's slow but everything worked as expected.
Now I'm just trying to load some GH5 clips for basic trimming. No matter I do, Edius crashes. I tried with 4K, 1080p 8 buit 10 bit, everything. As I put a clip on the timeline Edius crashes. I cannot create proxies.
What I can check?

Thank you in advance Cattura.PNG

[antonsvideo]

what is the file extension of the GH5 clips? if mov, check and make sure Quicktime Player 7.7.9 is installed and activated in EDIUS 8 system settings
https://www.videoproductions.com.au/...e-importer.png

you can also batch convert all clips in the bin to Grass Valley HQ or HQX and then they will play in real time with no issues

[Long John Silver]

No. They are mp4. 4K @50p 4:2:0.
i can load them in the bin and add to the timeline but as I Try to move the timeline cursor on them or playing them from the bin... BOOM

I tried to set the playback rez. To 1/16. No luck. The same If I try to create proxies.
Laptop has only the Intel integrated graphic card.

Could the Edius crash report be of some help?

[antonsvideo]

I can have a look at the system report
open EDIUS and in the help menu, generate a system report and attach it here

have you tried the bin conversion to HQ? HQX?

I have GH5 files here in mp4 and mov format and they work in E7, 8, 9, and X

[Long John Silver]

Here it is.

Thanks

EdiusSystemReport-20210829-173606.zip

[antonsvideo]

download and install 8.53 and test again
https://www.edius.net/download/edius8.zip

[Long John Silver]

Unfortunately same story.

New System report attached

EdiusSystemReport-20210830-092141.zip

[antonsvideo]

I can only see an unknown error:

29/08/2021 16:52 Application Error Nome dell'applicazione che ha generato l'errore: EDIUS.exe, versione: 8.5.3.4924, timestamp: 0x5ce7aec8
Nome del modulo che ha generato l'errore: unknown, versione: 0.0.0.0, timestamp: 0x00000000
Codice eccezione: 0xc0000005
Offset errore 0x000001928f8b03e0
ID processo che ha generato l'errore: 0x31f0
Ora di avvio dell'applicazione che ha generato l'errore: 0x01d79cf5f5bf1103
Percorso dell'applicazione che ha generato l'errore: C:\Program Files\Grass Valley\EDIUS 8\EDIUS.exe
Percorso del modulo che ha generato l'errore: unknown
ID segnalazione: 8b38fbe1-64e9-42a7-b121-50980c397118
Nome completo pacchetto che ha generato l'errore: 
ID applicazione relativo al pacchetto che ha generato l'errore:

I also see some problem hardware, see attached

Also, can you make a screenshot of device manager and attach here

Also, disable the hardware decoder in system settings, importer exporter and see if that helps

Anton-01474.png

[Long John Silver]

It works!

I disabled HW Decoder in several formats in system settings!

The Citrix Virtual adapter actually is a VPN sw module I disabled to free memory for Edius.

Thank you Anton!