Edius X keeps crashing after 30 seconds or so (New install on New laptop)

[shanic77]

Hi! Just got a new laptop and Edius X (10.20) keeps crashing. The test clips I have are basic 1080P Sony clips that are on the internal SSD. Before it crashes the clips run super smoothly.

New Laptop is: ASUS - ROG 16" WQXGA 165Hz Gaming Laptop - Intel Core i9 - 16GB Memory - NVIDIA RTX3060 - 1TB SSD

https://www.bestbuy.com/site/asus-rog-16-wqxga-165hz-gaming-laptop-intel-core-i9-16gb-memory-nvidia-rtx3060-1tb-ssd-off-black/6464203.p?skuId=6464203

Video of Crash: https://www.youtube.com/watch?v=XJuLemxBIBs

Any ideas? Thank you!

[GrassValley_PS]

Did you turn off all anti virus before installing EDIUS?

[shanic77]

I did not, but now I have Edius on the "exceptions" list. Should I try a re-install? Or should I just turn off all the windows virus stuff then re-install? Thanks!

[GrassValley_SL]

Yes a reinstall would be best. The install instructions of EDIUS state that you have to disable your antivirus software..

[antonsvideo]

can you attach the generated system report

[shanic77]

Would this work? I loaded the .zip file it made

https://drive.google.com/file/d/1rdPAYMfWuJXPWqQ09K_p6kpSdUXBzDjB/view?usp=sharing

[Liverpool TV]

Hi! Just got a new laptop and Edius X (10.20) keeps crashing. The test clips I have are basic 1080P Sony clips that are on the internal SSD. Before it crashes the clips run super smoothly.

New Laptop is: ASUS - ROG 16" WQXGA 165Hz Gaming Laptop - Intel Core i9 - 16GB Memory - NVIDIA RTX3060 - 1TB SSD

https://www.bestbuy.com/site/asus-rog-16-wqxga-165hz-gaming-laptop-intel-core-i9-16gb-memory-nvidia-rtx3060-1tb-ssd-off-black/6464203.p?skuId=6464203

Video of Crash: https://www.youtube.com/watch?v=XJuLemxBIBs

Any ideas? Thank you!

Hi Stephan.

I too have had what looks to be the exact same crash scenario. A simple timeline that consists of media that shouldn't be a problem for the processing power of the system.

I'm forced to go very slow on my timeline, no fast scrolling or fast jumping through the media on the timeline, this is the only way I seem to be able to avoid certain issues. Does this sound familiar to you?

I also have to wait a while after moving media to the timeline before I start editing it. Basically, if I move media to the timeline, especially long takes, if I jump or scroll through the media Edius will not immediately respond, or if I cut a long piece pf media I have to wait before the timeline and the cut media becomes responsive. If I try to carry on editing as usual without slowing down, Edius will quite often crash in the same way that you've shown. Does that sound familiar to you?

In the above instances that I've just described, this will happen even if I'm only using Sony XAVC S footage, which is basically the easiest H.264 based footage that Edius can edit. If I use QuickSync or NVENC encoded H.264 or H.265 source footage, the system will grind to a halt and crash right out to the desktop in many instances.

Looking at your system monitor, your CPU is running extremely high and your iGPU - GPU 0 - is maxing out. Neither of these two things should be happening with a system that has as much processing power as yours when dealing with what looks like cuts only 1080.

I see you are running screen capture software. This will put an extra load on your system as it will use one of your GPUs for encoding, by the looks of it that's likely to be your iGPU as GPU 1, which is your RTX, isn't doing much. If you look at your resource monitoring when not screen capturing do you still see that high usage of CPU and maxed out GPU on GPU 0 ?

Saying that, the extra load shouldn't really bother Edius as it is likely using QuickSync to decode and your capture software will be using QuickSync to encode, from what I can see.

Do you have another computer you can test this edit on? A computer that is older than the 11th Gen Intel CPU that is in your laptop.

The reason why I ask is because there is a know issue with Edius X not being optimised for the 11th Gen Intel CPUs and their iGPUs. You are using an 11th Gen Intel CPU/iGPU on your laptop.

If it's possible to test your edit on an earlier Intel CPU/iGPU with the same version of Edius X, it may help toward identifying the problem.

For me, the problems I have on 11th Gen Intel does not happen on older, less powerful, computers with an earlier Intel CPU/iGPU.

Cheers,
Dave.

[shanic77]

Yea that's pretty much what I'm going through on the laptop. I have moved a project back and forth with my desktop (i9/ 9th gen) and it works perfectly fine on there. So its either the 11th gen stuff or something else on this laptop I cant figure out just yet.

[[email protected]]

This problem is caused by the 11th generation core graphics card. Uhd750 works slowly on the desktop, but it doesn't make mistakes. On the laptop, it can cause a direct crash. We can only wait for EDIUS to support generation 11 core. I also found this problem yesterday. The laptop that the company bought for me is the 11th generation core.11800h.rtx3060. I just hope EDIUS can provide accelerated video decoding support for AMD and NVIDIA users as soon as possible. Intel is really disappointing,

[Liverpool TV]

Yea that's pretty much what I'm going through on the laptop. I have moved a project back and forth with my desktop (i9/ 9th gen) and it works perfectly fine on there. So its either the 11th gen stuff or something else on this laptop I cant figure out just yet.

That's almost identical to me. I had none of these issues on my older i9 9900K system.

You are right, it could be something completely unrelated to 11th Gen. However, given that there are know issues with 11th Gen, issues confirmed by Edius Support at Edius.net and also on this forum in one of my posts, the water becomes very muddy.

One thing is for sure. With the potential of bugs and/or incompatibilities, it's almost impossible to fault find and any attempt to follow what sounds like good advice may simply be futile. Because, if something is broke, it is broke and no amount of end user optimising or system maintenance will make any difference, it will still be broke. This is when people are sent on wild goose chases and waste loads of time.

Grass Valley have to intervene and make clear what exactly is going on.

[antonsvideo]

I looked at your report and can't see the exact cause of the crash as the crash reporter says it was caused by Module Unknown

However I noticed that you have no monitor connected to the Nvidia graphics card

You have a monitor connected to the Intel graphics at 2560x1600 and 165herz, that could be a bit taxing, try 60herz and try the Nvidia graphics card

Anton-01411.png

[shanic77]

Hey so im trying to figure out how to do what you asked. Not the Hertz thing but the 'no monitor' thing. How would I connect that? This is a laptop if that makes any difference.
Thank you!

[Teos78]

Hello, I have Asus TUF F17 notebook ... I7 11800h processor, with rtx3050 graphics ... Same problem with Edius X ... Fixed by disabling nvidia graphics from "Armory Crate" panel

[Teos78]

[Teos78]

Good evening, crashes completely resolved with the latest edius update x 10.30.829

[shanic77]

Yup all good now! Phew!