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  • 363596694@qq.com
    commented on 's reply
    It would be nice if users could handle it by themselves. The serial number of Chinese version can only be bound to one computer, which is very uncomfortable. International version can bind 2 computers. And the Chinese version is not cheap。
    You should provide a quick way to deal with these problems. At present, my problems have been solved.Thanks

  • 363596694@qq.com
    commented on 's reply
    Sorry about your experience, they should provide a way for users to handle it themselves

  • 363596694@qq.com
    commented on 's reply
    Thank you. I'll contact the Chinese agent to deal with it

  • antonsvideo
    replied
    Your reseller can lend you an NFR license until the issue is solved (NFR = not for resale = time limited full serial)

    I have NFR licenses but you did not buy from me so I can't help

    you could contact [email protected] but you may not get a reply until Monday German time

    Leave a comment:


  • Tanate duangpatra
    replied
    I Sent several email to support but do not get reply please help
    I use edius 9 after install upgrade then I can not use it anymore
    One time after wait for many day the edius support guy, help me by remote to my machine and down grage version of my versin 9 to 9.xxx something
    And it work

    This week I have problem to export h254,
    In the past I can export to h254 then last few day can not .

    I email to support and wait for support
    Never answer

    I reinstall and try to install Edius 9
    After finish intall I put serial number and they ask to put the former serial number too. I follow

    It seem my regist is pass.

    But when I try to start to open program
    It say "The license is invalid please contack technical suport"

    Now can not use Edius 9 any more,

    Leave a comment:


  • GrassValley_SL
    replied
    You will need to contact your reseller.

    Leave a comment:


  • 363596694@qq.com
    started a topic License quantity limit

    License quantity limit

    My laptop is out of order. After maintenance, the serial number turns red. I reactivate it to remind that the authorization exceeds the maximum limit. Can I handle it online?China agent doesn't work on Saturday and Sunday.
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