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  • License quantity limit

    My laptop is out of order. After maintenance, the serial number turns red. I reactivate it to remind that the authorization exceeds the maximum limit. Can I handle it online?China agent doesn't work on Saturday and Sunday.
    CPU:AMD R9 5950X GPU:GTX1050 MEM: Micron 4G DDR4 2400x4
    motherboard:ASrock X570 matx
    SSD:intel p3600 sata HDD: HGST 8Tx5 raid0
    Power:Great Wall EPS2000BL 2000W
    OS WIN10 20H2

  • #2
    You will need to contact your reseller.
    Steve

    Get Support or the Latest version of EDIUS:
    EDIUS support and Downloads

    Comment


    • 363596694@qq.com
      [email protected] commented
      Editing a comment
      It would be nice if users could handle it by themselves. The serial number of Chinese version can only be bound to one computer, which is very uncomfortable. International version can bind 2 computers. And the Chinese version is not cheap。
      You should provide a quick way to deal with these problems. At present, my problems have been solved.Thanks

  • #3
    I Sent several email to support but do not get reply please help
    I use edius 9 after install upgrade then I can not use it anymore
    One time after wait for many day the edius support guy, help me by remote to my machine and down grage version of my versin 9 to 9.xxx something
    And it work

    This week I have problem to export h254,
    In the past I can export to h254 then last few day can not .

    I email to support and wait for support
    Never answer

    I reinstall and try to install Edius 9
    After finish intall I put serial number and they ask to put the former serial number too. I follow

    It seem my regist is pass.

    But when I try to start to open program
    It say "The license is invalid please contack technical suport"

    Now can not use Edius 9 any more,

    Comment


    • 363596694@qq.com
      [email protected] commented
      Editing a comment
      Sorry about your experience, they should provide a way for users to handle it themselves

  • #4
    Your reseller can lend you an NFR license until the issue is solved (NFR = not for resale = time limited full serial)

    I have NFR licenses but you did not buy from me so I can't help

    you could contact [email protected] but you may not get a reply until Monday German time
    Anton Strauss
    Antons Video Productions - Sydney

    EDIUS X WG with BM Mini Monitor 4k and BM Mini Recorder, Gigabyte X299 UD4 Pro, Intel Core i9 9960X 16 Core, 32 Threads @ 4.3Ghz, Corsair Water Cooling, Gigabyte RTX-2070 Super 3X 8GB Video Card, Samsung 860 Pro 512GB SSD for System, 8TB Samsung Raid0 SSD for Video, 2 Pioneer BDR-209 Blu-ray/DVD burners, Hotswap Bay for 3.5" Sata and 2.5" SSD, Phanteks Enthoo Pro XL Tower, Corsair 32GB DDR4 Ram, Win10 Pro 21H2

    Comment


    • 363596694@qq.com
      [email protected] commented
      Editing a comment
      Thank you. I'll contact the Chinese agent to deal with it
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