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Edius says serial number invalid

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  • Edius says serial number invalid

    Having used Edius 8 since 2016 on the same machine I now cannot open it. Message states invalid serial number. Have tried re entering I then get asked for a previous serial number. The only number I have registered for 7 is a short number that can't be entered. I have tried the serial number for 5 which also comes back as invalid. I have been onto support gave all my details, asked to hold then got cut off. Anybody else having issues have been with Edius continually since1. Need help urgently have project deliver. The computer with edius 8 on is connected to the internet
    Intel i7 6700k, Gigabyte GA-170-HD3 motherboard, Edius pro8, windows 10 pro, 16 gb ram, 256gb SanDisc ssd system drive, Geforce GTX960 graphics card, Blackmagic Intensity Pro4 video card.

  • #2
    Have now resolved the issue found the full 7 serial number and now back up and running. Still rather concerned that I should be locked out though!
    Intel i7 6700k, Gigabyte GA-170-HD3 motherboard, Edius pro8, windows 10 pro, 16 gb ram, 256gb SanDisc ssd system drive, Geforce GTX960 graphics card, Blackmagic Intensity Pro4 video card.

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