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Was I scammed on upgrade?

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  • Illiance
    replied
    I'm not sure what's going on with the Edius X promotion or not a promotion? I got a reply from Edius which gave me an Edius 9 "Plus" serial number, which I ran the Edius X program with, with no problem. Then I wanted to move Edius X to a different computer, so I deactivated from my system. On the new computer when I went to run it I received an error message. After a ton of BS of uninstalling, reinstalling with firewall and virus protection off, I still received the same error message. At that point, I contacted Grass Valley Support. Guess what? They don't seem to have had the same information that buying Edius 9 during the promotion period gave me a free upgrade to Edius X. Here is what their reply was. At this point I'm not sure what to do about this conundrum. Can someone on this forum give me a clue as what to do next?



    "Hello Jason,

    I hope you are fine.

    Thanks for contacting Grass Valley Technical Support and the information provided.

    Let me tell you that the promotion is not for a free Edius X but an update to use several Edius 9 in a same PC.

    I would recommend you visit the following lyncs for more information or contact your nearest reseller:

    https://www.edius.net/x/823-ex_launch.html

    Or you can purchase EDIUS directly from the EDIUS online shop:

    http://www.EDIUS.shop​

    All the best,

    Betty McDermott| Grass Valley Call Center
    Grass Valley | "
    Last edited by Illiance; 10-30-2020, 09:58 PM.

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  • GrassValley_PS
    replied
    Can you PM me exactly what support person you talked to that knew nothing on an upgrade?

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  • Illiance
    replied
    Thanks for the link... that seems to have taken care of my problem.

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  • THoff
    replied
    https://forum.grassvalley.com/forum/...ersion-10-free

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  • Illiance
    started a topic Was I scammed on upgrade?

    Was I scammed on upgrade?

    I had read that buying Edius 9 after a certain date would allow for a free upgrade to Edius X. On February 24, 2020 I purchased an upgrade from Edius 8 to Edius 9 from Share-it - Digital River, Inc.10380 Bren Road West, Minnetonka, MN. I downloaded Edius X recently and when I tried to register it, it didn't seem to take the upgrade from Edius 9. I contacted Edius support this morning and they told me they had no idea of any upgrade promo from Edius 9. Just wondering, was I scammed? Not sure what is going on as I made no copies of the website touting the upgrade from purchasing 9 at a certain date. Any clarifications?
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