Was I scammed on upgrade?

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  • Illiance
    Senior Member
    • May 2007
    • 102
    #1

    Was I scammed on upgrade?

    I had read that buying Edius 9 after a certain date would allow for a free upgrade to Edius X. On February 24, 2020 I purchased an upgrade from Edius 8 to Edius 9 from Share-it - Digital River, Inc.10380 Bren Road West, Minnetonka, MN. I downloaded Edius X recently and when I tried to register it, it didn't seem to take the upgrade from Edius 9. I contacted Edius support this morning and they told me they had no idea of any upgrade promo from Edius 9. Just wondering, was I scammed? Not sure what is going on as I made no copies of the website touting the upgrade from purchasing 9 at a certain date. Any clarifications?
    Hermit's Lair Media Productions LLC
    Desktop: Edius 8.3 Intel Core i7 / i7-4790 Windows 10 / 32GB DDR3 SDRAM, CineRAID w/ 4 4TB HDD's @ RAID5
    Laptop: Edius 8.3 / ALIENWARE 17 - Intel i7-4910MQ Processor 2.9GHz 32GB Dual Channel DDR3L at 1600MHz RAM, 2TB RAID 0 5400RPM + 80GB mSATA SSD Caching, Windows 7 Ultimate (64-bit) 17.3" WLED FHD , 8GB NVIDIA GeForce GTX 880M Graphics
    ​"Those who danced were thought to be quite insane by those who could not hear the music"~John Milton
    Tags: None
    • THoff
      Senior Member
      • May 2007
      • 2648
      #2
      EDIUS 9 Plus Promotion Getting Version 10 free - Grass Valley Forums
      https://forum.grassvalley.com/forum/editors/editing-with-edius/45714-edius-9-plus-promotion-getting-version-10-free
      Users who purchase(d) EDIUS Pro 9 or EDIUS Workgroup 9 (excluding Educational and Home Edition versions) between September 13, 2019 and September 30, 2020 are eligible for a free license of EDIUS Pro 9 Plus or EDIUS Workgroup 9 Plus, which allow users to use both EDIUS Pro 9/Workgroup 9 and EDIUS X Pro version/Workgroup version

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        • Illiance
          Senior Member
          • May 2007
          • 102
          #3
          Thanks for the link... that seems to have taken care of my problem.
          Hermit's Lair Media Productions LLC
          Desktop: Edius 8.3 Intel Core i7 / i7-4790 Windows 10 / 32GB DDR3 SDRAM, CineRAID w/ 4 4TB HDD's @ RAID5
          Laptop: Edius 8.3 / ALIENWARE 17 - Intel i7-4910MQ Processor 2.9GHz 32GB Dual Channel DDR3L at 1600MHz RAM, 2TB RAID 0 5400RPM + 80GB mSATA SSD Caching, Windows 7 Ultimate (64-bit) 17.3" WLED FHD , 8GB NVIDIA GeForce GTX 880M Graphics
          ​"Those who danced were thought to be quite insane by those who could not hear the music"~John Milton

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            • GrassValley_PS
              *********
              • Oct 2009
              • 5959
              #4
              Can you PM me exactly what support person you talked to that knew nothing on an upgrade?
              1: Intel 13900K, Asus ROG Z790 Hero, G. Skill Trident Z5 6400 64G DDR5, Asus Tuff Gaming GeForce 4070Ti, WD SN850XNVMe 1T, 4T (2), Seagate IronWolf NAS 7200 14TB, Lian Li Galahad 360, Aja Kona 4, Super Flower Leadex Platinum 1600W

              2: 3970X Threadripper, Asus ROG Strix TR40 E Gaming, G. Skill Trident Z Neo 128G DDR4 3600, EVGA GeForce RTX 2080Ti, Samsung 970 EVO M.2 1T, Intel 660P M.2 2T (2), Seagate Ironwolf NAS 12T, Enermax TR4 360 AIO, Lian Li 011 DXL, AJA Kona 4, Asus ROG Thor 1200

                Comment

                • Illiance
                  Senior Member
                  • May 2007
                  • 102
                  #5
                  I'm not sure what's going on with the Edius X promotion or not a promotion? I got a reply from Edius which gave me an Edius 9 "Plus" serial number, which I ran the Edius X program with, with no problem. Then I wanted to move Edius X to a different computer, so I deactivated from my system. On the new computer when I went to run it I received an error message. After a ton of BS of uninstalling, reinstalling with firewall and virus protection off, I still received the same error message. At that point, I contacted Grass Valley Support. Guess what? They don't seem to have had the same information that buying Edius 9 during the promotion period gave me a free upgrade to Edius X. Here is what their reply was. At this point I'm not sure what to do about this conundrum. Can someone on this forum give me a clue as what to do next?



                  "Hello Jason,

                  I hope you are fine.

                  Thanks for contacting Grass Valley Technical Support and the information provided.

                  Let me tell you that the promotion is not for a free Edius X but an update to use several Edius 9 in a same PC.

                  I would recommend you visit the following lyncs for more information or contact your nearest reseller:

                  EDIUS X Launch - EDIUS
                  https://www.edius.net/x/823-ex_launch.html


                  Or you can purchase EDIUS directly from the EDIUS online shop:

                  http://www.EDIUS.shop​

                  All the best,

                  Betty McDermott| Grass Valley Call Center
                  Grass Valley | "
                  Last edited by Illiance; 10-30-2020, 09:58 PM.
                  Hermit's Lair Media Productions LLC
                  Desktop: Edius 8.3 Intel Core i7 / i7-4790 Windows 10 / 32GB DDR3 SDRAM, CineRAID w/ 4 4TB HDD's @ RAID5
                  Laptop: Edius 8.3 / ALIENWARE 17 - Intel i7-4910MQ Processor 2.9GHz 32GB Dual Channel DDR3L at 1600MHz RAM, 2TB RAID 0 5400RPM + 80GB mSATA SSD Caching, Windows 7 Ultimate (64-bit) 17.3" WLED FHD , 8GB NVIDIA GeForce GTX 880M Graphics
                  ​"Those who danced were thought to be quite insane by those who could not hear the music"~John Milton

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