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Was I scammed on upgrade?

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  • Was I scammed on upgrade?

    I had read that buying Edius 9 after a certain date would allow for a free upgrade to Edius X. On February 24, 2020 I purchased an upgrade from Edius 8 to Edius 9 from Share-it - Digital River, Inc.10380 Bren Road West, Minnetonka, MN. I downloaded Edius X recently and when I tried to register it, it didn't seem to take the upgrade from Edius 9. I contacted Edius support this morning and they told me they had no idea of any upgrade promo from Edius 9. Just wondering, was I scammed? Not sure what is going on as I made no copies of the website touting the upgrade from purchasing 9 at a certain date. Any clarifications?
    Hermit's Lair Media Productions LLC
    Desktop: Edius 8.3 Intel Core i7 / i7-4790 Windows 10 / 32GB DDR3 SDRAM, CineRAID w/ 4 4TB HDD's @ RAID5
    Laptop: Edius 8.3 / ALIENWARE 17 - Intel i7-4910MQ Processor 2.9GHz 32GB Dual Channel DDR3L at 1600MHz RAM, 2TB RAID 0 5400RPM + 80GB mSATA SSD Caching, Windows 7 Ultimate (64-bit) 17.3" WLED FHD , 8GB NVIDIA GeForce GTX 880M Graphics
    "Those who danced were thought to be quite insane by those who could not hear the music"~John Milton

  • #2
    https://forum.grassvalley.com/forum/...ersion-10-free

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    • #3
      Thanks for the link... that seems to have taken care of my problem.
      Hermit's Lair Media Productions LLC
      Desktop: Edius 8.3 Intel Core i7 / i7-4790 Windows 10 / 32GB DDR3 SDRAM, CineRAID w/ 4 4TB HDD's @ RAID5
      Laptop: Edius 8.3 / ALIENWARE 17 - Intel i7-4910MQ Processor 2.9GHz 32GB Dual Channel DDR3L at 1600MHz RAM, 2TB RAID 0 5400RPM + 80GB mSATA SSD Caching, Windows 7 Ultimate (64-bit) 17.3" WLED FHD , 8GB NVIDIA GeForce GTX 880M Graphics
      "Those who danced were thought to be quite insane by those who could not hear the music"~John Milton

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      • #4
        Can you PM me exactly what support person you talked to that knew nothing on an upgrade?
        1: 3970X Threadripper, Asus ROG Strix TR40 E Gaming, G. Skill Trident Z Neo 128G DDR4 3600, EVGA GeForce RTX 2080Ti, Samsung 970 EVO M.2 1T, Intel 660P M.2 2T (2), Seagate Ironwolf NAS 12T, Enermax TR4 360 AIO, Lian Li 011 DXL, AJA Kona 4, Asus ROG Thor 1200

        2: i7 6950X OC to 4.5GHz, ASUS RAMPAGE V EDITION 10, Corsair Dominator Platinum 64G DDR4 2800, SAMSUNG 950 PRO M.2 512G, GeForce GTX 1080ti SC Black, Corsair AX1200i, Phanteks Luxe, 16T RAID HGST Deskstar NAS 4T, Corsair H115i AIO, BM IP 4K

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        • #5
          I'm not sure what's going on with the Edius X promotion or not a promotion? I got a reply from Edius which gave me an Edius 9 "Plus" serial number, which I ran the Edius X program with, with no problem. Then I wanted to move Edius X to a different computer, so I deactivated from my system. On the new computer when I went to run it I received an error message. After a ton of BS of uninstalling, reinstalling with firewall and virus protection off, I still received the same error message. At that point, I contacted Grass Valley Support. Guess what? They don't seem to have had the same information that buying Edius 9 during the promotion period gave me a free upgrade to Edius X. Here is what their reply was. At this point I'm not sure what to do about this conundrum. Can someone on this forum give me a clue as what to do next?



          "Hello Jason,

          I hope you are fine.

          Thanks for contacting Grass Valley Technical Support and the information provided.

          Let me tell you that the promotion is not for a free Edius X but an update to use several Edius 9 in a same PC.

          I would recommend you visit the following lyncs for more information or contact your nearest reseller:

          https://www.edius.net/x/823-ex_launch.html

          Or you can purchase EDIUS directly from the EDIUS online shop:

          http://www.EDIUS.shop​

          All the best,

          Betty McDermott| Grass Valley Call Center
          Grass Valley | "
          Last edited by Illiance; 10-30-2020, 10:58 PM.
          Hermit's Lair Media Productions LLC
          Desktop: Edius 8.3 Intel Core i7 / i7-4790 Windows 10 / 32GB DDR3 SDRAM, CineRAID w/ 4 4TB HDD's @ RAID5
          Laptop: Edius 8.3 / ALIENWARE 17 - Intel i7-4910MQ Processor 2.9GHz 32GB Dual Channel DDR3L at 1600MHz RAM, 2TB RAID 0 5400RPM + 80GB mSATA SSD Caching, Windows 7 Ultimate (64-bit) 17.3" WLED FHD , 8GB NVIDIA GeForce GTX 880M Graphics
          "Those who danced were thought to be quite insane by those who could not hear the music"~John Milton

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