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  • Support related stickies

    Support related stickies

  • #2
    Feature request should be send to one of the forum moderators via PM.
    Any threads which are just feature request will be locked .


    Make sure before sending a request that it is not already possible with the current EDIUS tools set.
    Check the manual, watch the free tutorial or ask fellow editors on the forum first.

    This way we will get solid requests which we can get to the right people faster. :)
    Remember making a request is not a guarantee that it will be added to EDIUS.

    Thanks for the effort. We know the change takes a bit getting used to but will be more efficient.
    Last edited by GrassValley_SL; 09-30-2016, 11:50 AM.
    Steve


    Please don't send me Private Messages for support. Contact Grass Valley support

    Comment


    • GrassValley_SL
      GrassValley_SL commented
      Editing a comment
      Just a quick note. If you are switching from another nle or are using the EDIUS trial please take the time to get familiar with EDIUS.
      We have some free tutorials and you can also ask questions on the forum.
      We will not reply to requests which are in read the manual - or I can ask how it is done category.
      Enjoy editing with EDIUS. :)
      Last edited by GrassValley_SL; 03-22-2013, 04:00 AM.

  • #3
    There will be a document on the Main GV website very shortly explaining the new EDIUS ID. Or you can view this pdf.
    Attached Files
    Last edited by GrassValley_PS; 06-25-2015, 10:25 PM.
    1: 3970X Threadripper, Asus ROG Strix TR40 E Gaming, G. Skill Trident Z Neo 128G DDR4 3600, EVGA GeForce RTX 2080Ti, Samsung 970 EVO M.2 1T, Intel 660P M.2 2T (2), Seagate Ironwolf NAS 12T, Enermax TR4 360 AIO, Lian Li 011 DXL, AJA Kona 4, Asus ROG Thor 1200

    2: i7 6950X OC to 4.5GHz, ASUS RAMPAGE V EDITION 10, Corsair Dominator Platinum 64G DDR4 2800, SAMSUNG 950 PRO M.2 512G, GeForce GTX 1080ti SC Black, Corsair AX1200i, Phanteks Luxe, 16T RAID HGST Deskstar NAS 4T, Corsair H115i AIO, BM IP 4K

    Comment


    • GrassValley_PS
      GrassValley_PS commented
      Editing a comment
      EDIUS 8 ID Activation

      Below is information gleaned from the GV website

      EDIUS ID ACTIVATION

      Existing users should notice little, if any, difference in operation, but you WILL need to have periodic connection to the Internet, as EDIUS will poll the server to verify the EDIUS ID. If there is no response — you are offline, for example — then EDIUS will begin to count the number of days of offline usage. If, after 60 days, your system has still not automatically verified your EDIUS ID by being connected to the Internet, then EDIUS will not launch until you connect to the Internet and launch EDIUS so that the EDIUS ID can be verified. Both EDIUS Pro 8 and the EDIUS Pro 8 Trial Version WILL require an EDIUS ID in order to be activated. EDIUS Workgroup 8 does NOT re-quire an EDIUS ID and can be activated offline, if preferred.


      Creating an EDIUS ID

      Go to the EDIUS ID website at https://ediusid1.grassvalley.com/edius-id-web/login and follow these instructions:
      1. Click the [EDIUS ID Registration] button.
      2. Complete all the required fields and check the “I have read the privacy policy and agree to its terms and conditions” box after reading the privacy policy.
      3. Click the [EDIUS ID registration] button.
      4. A preliminary registration confirmation email will be sent to the email address registered. Once received, click the registration procedure URL link in the email.
      5. The “EDIUS ID registration complete” page will appear and you can now go to your Account page by clicking the [My Page] button.


      Getting an EDIUS 8 Pro Trial Version

      The EDIUS Pro 8 Trial Version now requires that you enter a trial serial number, which you can obtain from the EDIUS ID [My Page].
      1. Log into the EDIUS ID system, go to My Page and click on the [Trial] button.
      2. Select “EDIUS Pro 8 Trial 8.00” from the drop-down menu.
      3. Click the [Send] button at the bottom of the page.
      4. An email titled “Trial license Information” will be sent to the registered email address. Click the link to download the trial version, and install it. Upon launching EDIUS Pro 8, you will be required to enter the serial number you have been given and the 30-day trial period will begin.
      5. The EDIUS 8 Trial requires a constant Internet connection.


      Launching EDIUS Pro 8

      The first time EDIUS Pro 8 is launched, it will connect to the Flexera license activation system and you will be requested to enter your EDIUS serial number. Once validated, you will then be required to enter your EDIUS ID registered email address and password. When these details are validated, EDIUS will launch.
      Last edited by GrassValley_PS; 07-19-2015, 02:50 PM.

  • #4
    Since there seems to be some confusion on what the EDIUS warranty is, here is the latest info.

    Grass Valley provides 90 days warranty support on EDIUS from the date of purchase. Customers should call the numbers listed at http://www.grassvalley.com/support/contact (Scroll to the middle of the page and click on the Support for Professional Products Tab), or use the online support form.

    For license activation error messages – see http://www.ediusworld.com/en/support.../cat1_709.html

    Basic info must be provided which include product serial number(s) software/hardware versions for warranty verification and contact info. Failing to provide the basics requirements for support may result in delay or lack of response due to lack of contact info necessary to provide support. Initial email responses by Support to the customers (if ignored) will be closed out in 3 business days).

    When a customer is out of warranty, they should contact their reseller for further support.


    __________________
    Last edited by GrassValley_SW; 06-22-2016, 07:06 PM.
    1: 3970X Threadripper, Asus ROG Strix TR40 E Gaming, G. Skill Trident Z Neo 128G DDR4 3600, EVGA GeForce RTX 2080Ti, Samsung 970 EVO M.2 1T, Intel 660P M.2 2T (2), Seagate Ironwolf NAS 12T, Enermax TR4 360 AIO, Lian Li 011 DXL, AJA Kona 4, Asus ROG Thor 1200

    2: i7 6950X OC to 4.5GHz, ASUS RAMPAGE V EDITION 10, Corsair Dominator Platinum 64G DDR4 2800, SAMSUNG 950 PRO M.2 512G, GeForce GTX 1080ti SC Black, Corsair AX1200i, Phanteks Luxe, 16T RAID HGST Deskstar NAS 4T, Corsair H115i AIO, BM IP 4K

    Comment


    • #5
      When you have activated EDIUS on a system on which you want to do a clean Windows install.

      1 Return the EDIUS license to the server. Read deactivate via the license manager.

      2 Do the windows reinstall

      3 Install EDIUS and activate it again on the new installation


      Note:
      if you are re-installing because of a Hard disk failure please contact your re-seller or GV tech support. (Please have proof of purchase available for swifter help)
      Persons manning the forum cannot help with license issues.
      Apologies for any inconvenience.
      Steve


      Please don't send me Private Messages for support. Contact Grass Valley support

      Comment

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