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Catastrophic Error at export [SOLVED]

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  • Catastrophic Error at export [SOLVED]

    Ever get a "catastrophic error" during export? I wrote about this years ago and solutions were mostly about changing Intel Graphics Driver version.
    This time it happened to me on a clean Windows installation and I did some more digging.
    I solved it without having to downgrade my Intel Graphics driver. All I had to do was go to Services, and change the service "Flexnet Licensing Service 64" from manual to Automatic (and start the service of course.)

    Here's the post I took this from:

    ANOTHER THING TO CHECK if you get Edius catastrophic error:

    5) Go through the services list and re-enable anything you think is Critical.

    Edius Critical: Flexnet Licensing Service, Flexnet Licensing Service 64
    Edius Elite K2: Flexnet Licensing Service, Flexnet Licensing Service 64, CvfsPM, Grass Valley K2 Config, Product Frame Discovery Agent

    PLEASE NOTE: If you do not see all these services, that may be OK. However, any that you DO see should be re-checkboxed.


    I hope this helps someone from headaches.


    PS.: If you don't have issues with export, I would suggest not to change anything in the services; leave it at default.
    Last edited by zvit; 08-10-2020, 04:49 AM.
    Gigabyte Z77X-UP4 TH, Intel Core i7 3770k 3.5GHz, 4 Core, 8 Threads, 32GB RAM, NVIDIA GeForce GTX 660 2GB, 500GB SSD HDD for OS, 40TB Usable Hard Drive Capacity, Window 10 PRO 64-bit Edius 9.5 WORKSTATION...

  • #2
    Question...should the flexnet licensing service (not the 64) be left in manual?
    Dano

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    • #3
      Originally posted by dano3655 View Post
      Question...should the flexnet licensing service (not the 64) be left in manual?
      Dano
      My 64 bit one is in automatic, the other is in manual. These are the default settings when installed and never caused me any catastrophic errors. If the OP's 64 bit one was set to manual, it is not the normal situation, so yes I could see it causing a problem, but the question is, how and why did it get set to manual to begin with?
      Edius WG 9.55.7761, various 3rd party plugins, VisTitle 2.9.6.0, Win 7 Ultimate SP1, i7-4790K @ 4GHz with HD4600 GPU embedded, MSI Z97 Gaming 7 Motherboard, 32GB Kingston HyperX RAM, nVidia GTX680 4GB GPU, Matrox MX02 Mini MAX, Corsair 750W PSU, Corsair H110i GT Water Cooler, Corsair C70 case, 8TB Internal RAID 0/stripe (2x4TB Seagate SATAIII HDD's, Win7 Software stripe), 1TB Crucial MX500 SSD, Pioneer BDR-207D, Dual 1920x1080 monitors (one on GTX680 and one on Intel HD4600).

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      • #4
        Originally posted by BernH View Post

        My 64 bit one is in automatic, the other is in manual. These are the default settings when installed and never caused me any catastrophic errors. If the OP's 64 bit one was set to manual, it is not the normal situation, so yes I could see it causing a problem, but the question is, how and why did it get set to manual to begin with?
        I also had one auto and one manual at default. While exporting, the manual one was not running. Maybe it should have been triggered to run and didn't, which caused my error - thus setting it to auto assured that it would be on at export?
        I don't know.

        This was just something that solved my error. You don't need to change anything if you don't get any errors.
        Gigabyte Z77X-UP4 TH, Intel Core i7 3770k 3.5GHz, 4 Core, 8 Threads, 32GB RAM, NVIDIA GeForce GTX 660 2GB, 500GB SSD HDD for OS, 40TB Usable Hard Drive Capacity, Window 10 PRO 64-bit Edius 9.5 WORKSTATION...

        Comment


        • #5
          When i got the catastrophic error notice I was told to be sure my "Temp" folders were empty. I try to remember to do that each morning...but I still occasionally get this notice...A reboot of EDIUS fixes it for most of the session.
          Documentaries and Art Projects
          Hudson Valley, NY

          i7 8700K @ 3.70 Ghz/16 gb RAM
          windows 10
          284 gb SSD boot drive
          2 TB work disc
          2TB storage disc
          EDIUS 9.52.6031
          Many external project hard drives

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          • #6
            Bad news. I can't export a 1-hour timeline, keep getting Catastrophic Error, even though the services are running. Been trying every solution for hours. I hate Edius! But this is an old project that I must export in Edius.
            Gigabyte Z77X-UP4 TH, Intel Core i7 3770k 3.5GHz, 4 Core, 8 Threads, 32GB RAM, NVIDIA GeForce GTX 660 2GB, 500GB SSD HDD for OS, 40TB Usable Hard Drive Capacity, Window 10 PRO 64-bit Edius 9.5 WORKSTATION...

            Comment


            • #7
              Are there any third-party plugs in the project?
              Can you try something?
              Create a new user profile, choose it then save and exit.
              Start EDIUS
              Then try exporting 5 minutes.
              What is the result?
              Steve

              Get Support or the Latest version of EDIUS:
              EDIUS support and Downloads

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              • #8
                I'll try this next time. 5-minutes of video worked now also. Only the 1-hour timeline caused crashes.
                What worked now was installing Intel driver 09.18.10.3222
                Gigabyte Z77X-UP4 TH, Intel Core i7 3770k 3.5GHz, 4 Core, 8 Threads, 32GB RAM, NVIDIA GeForce GTX 660 2GB, 500GB SSD HDD for OS, 40TB Usable Hard Drive Capacity, Window 10 PRO 64-bit Edius 9.5 WORKSTATION...

                Comment


                • #9
                  A step forward.

                  Can you try exporting 30min now?
                  Steve

                  Get Support or the Latest version of EDIUS:
                  EDIUS support and Downloads

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                  • #10
                    are you exporting to H264? If so, try disabling hardware acceleration and see if it works

                    the EDIUS9 and X H264 exporter without hardware is almost as fast as with
                    Anton Strauss
                    Antons Video Productions - Sydney

                    EDIUS X WG with BM Mini Monitor 4k and BM Mini Recorder, Gigabyte X299 UD4 Pro, Intel Core i9 9960X 16 Core, 32 Threads @ 4.3Ghz, Corsair Water Cooling, Gigabyte RTX-2070 Super 3X 8GB Video Card, Samsung 860 Pro 512GB SSD for System, 8TB Samsung Raid0 SSD for Video, 2 Pioneer BDR-209 Blu-ray/DVD burners, Hotswap Bay for 3.5" Sata and 2.5" SSD, Phanteks Enthoo Pro XL Tower, Corsair 32GB DDR4 Ram, Win10 Pro 21H2

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                    • #11
                      Originally posted by antonsvideo View Post
                      are you exporting to H264? If so, try disabling hardware acceleration and see if it works

                      the EDIUS9 and X H264 exporter without hardware is almost as fast as with
                      What do you mean Anton? Edius 9 has always exported H264 5 times faster with hardware acceleration turned on and up until last year, I never had an export issue.
                      Gigabyte Z77X-UP4 TH, Intel Core i7 3770k 3.5GHz, 4 Core, 8 Threads, 32GB RAM, NVIDIA GeForce GTX 660 2GB, 500GB SSD HDD for OS, 40TB Usable Hard Drive Capacity, Window 10 PRO 64-bit Edius 9.5 WORKSTATION...

                      Comment


                      • #12
                        Originally posted by GrassValley_SL View Post
                        A step forward.

                        Can you try exporting 30min now?
                        I said that after installing that specific version of Intel G driver, I exported a 1-hour timeline successfully. You want me to now export another 30 minutes? I don't mind but want to make sure that you understand that it worked already.
                        Gigabyte Z77X-UP4 TH, Intel Core i7 3770k 3.5GHz, 4 Core, 8 Threads, 32GB RAM, NVIDIA GeForce GTX 660 2GB, 500GB SSD HDD for OS, 40TB Usable Hard Drive Capacity, Window 10 PRO 64-bit Edius 9.5 WORKSTATION...

                        Comment


                        • #13
                          Originally posted by zvit View Post

                          What do you mean Anton? Edius 9 has always exported H264 5 times faster with hardware acceleration turned on and up until last year, I never had an export issue.
                          not in my case, the difference on a 1 hour export maybe 5min

                          early versions EDIUS 9 and EDIUS 8 and earlier were way slower without hardware

                          try it without hardware on a 1 hour timeline and after a few min it should show you proper remaining time
                          Anton Strauss
                          Antons Video Productions - Sydney

                          EDIUS X WG with BM Mini Monitor 4k and BM Mini Recorder, Gigabyte X299 UD4 Pro, Intel Core i9 9960X 16 Core, 32 Threads @ 4.3Ghz, Corsair Water Cooling, Gigabyte RTX-2070 Super 3X 8GB Video Card, Samsung 860 Pro 512GB SSD for System, 8TB Samsung Raid0 SSD for Video, 2 Pioneer BDR-209 Blu-ray/DVD burners, Hotswap Bay for 3.5" Sata and 2.5" SSD, Phanteks Enthoo Pro XL Tower, Corsair 32GB DDR4 Ram, Win10 Pro 21H2

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                          • #14
                            I never tested without the hardware, but with it, exporting a 1-hour timeline used to take 15-20 minutes and without it would take 50-60 minutes. I've been using Edius since v6 and it's been this way for me all the way through one of the older versions of v9.
                            Gigabyte Z77X-UP4 TH, Intel Core i7 3770k 3.5GHz, 4 Core, 8 Threads, 32GB RAM, NVIDIA GeForce GTX 660 2GB, 500GB SSD HDD for OS, 40TB Usable Hard Drive Capacity, Window 10 PRO 64-bit Edius 9.5 WORKSTATION...

                            Comment


                            • #15
                              strange, on my system as in signature it would take 16 min without hardware (9.54 and 10.10)
                              Anton Strauss
                              Antons Video Productions - Sydney

                              EDIUS X WG with BM Mini Monitor 4k and BM Mini Recorder, Gigabyte X299 UD4 Pro, Intel Core i9 9960X 16 Core, 32 Threads @ 4.3Ghz, Corsair Water Cooling, Gigabyte RTX-2070 Super 3X 8GB Video Card, Samsung 860 Pro 512GB SSD for System, 8TB Samsung Raid0 SSD for Video, 2 Pioneer BDR-209 Blu-ray/DVD burners, Hotswap Bay for 3.5" Sata and 2.5" SSD, Phanteks Enthoo Pro XL Tower, Corsair 32GB DDR4 Ram, Win10 Pro 21H2

                              Comment

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