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I edit at the ABC affiliate in denver. We went from tape to grass valley server based system in January of 2007. Immediately in the installation process and training at that time there were obvious and acknowledged problems with incomplete software editing applications.
The trainer that was sent began the process by guiding us through basic application, injest and timeline editing, but the recurrent theme through the whole process (he sounded like a broken record) was that there was basic non-linear editing applications that were left out of the version that we were using when they wrote the software programing (for both Aurora and Edius).
His catch phrase was "you could do that in the old version, but when they wrote this version for some reason they left that out, we're working on fixing that so we can get you upgraded"
Most notably we cannot edit staright to the timeline from tape (all media has to be injested in a bin before it can go to the timeline), and when you undo an edit or step, the system removes the edit but does not restore to the prior in point or mark ins or out. The marker will stay at the position it ended at with the edit just made (very frustrating because if you don't pay attention closely you can blow out more of your sequence further down without knowing or end up editing something with a bunch of black at the beginning)
There's a laundry list of other things we came up with but those are the most obvious. The installers and trainer swore to us up and down that the company was working on fixing the problems so we could get an upgrade and everything would be fine. We were told to make a list of things we discovered to be fixed or addressed, and to this day nothing has happened. We feel we basically got a bunch of lip service so they could get out of town without a bunch of flack.
It's been more than a year and nothing has changed, we're still working around the same problems we started with day one.
I'm not new to non-linear, I've been using Avid for ten years, and at the beginning of that time I used a server based avid system.
I was doing more with that avid server based system ten years ago than I can do now with this grass valley application. I know that sounds unlikely but I'm talking about basic non-linear user application functions that i know every system out there is based on.
Another problem we encountered is that there's no security protocols for safe guarding media in the master server; rediculous. There's NO administrator login required or password protection to access the server through any local desk top and do any "housekeeping". We've had problems with things being deleted, in fact anyone can go in through a local drive and access the shared server and delete the entire system (one click).
If anyone else has dealt with similar experiences we'd like to know. Aside from apparently getting the run around from grass valley, we can't get a straight answer from our management about what they're doing to pursue grass valley to get things fixed. We keep hearing about an "upgrade", but day after day ticks by, like i said it's been more than a year now.
If there are others in similar situations we're thinking of trying to start a "grass" roots effort (so to speak) to try and get some kind of action out of GV.
The trainer that was sent began the process by guiding us through basic application, injest and timeline editing, but the recurrent theme through the whole process (he sounded like a broken record) was that there was basic non-linear editing applications that were left out of the version that we were using when they wrote the software programing (for both Aurora and Edius).
His catch phrase was "you could do that in the old version, but when they wrote this version for some reason they left that out, we're working on fixing that so we can get you upgraded"
Most notably we cannot edit staright to the timeline from tape (all media has to be injested in a bin before it can go to the timeline), and when you undo an edit or step, the system removes the edit but does not restore to the prior in point or mark ins or out. The marker will stay at the position it ended at with the edit just made (very frustrating because if you don't pay attention closely you can blow out more of your sequence further down without knowing or end up editing something with a bunch of black at the beginning)
There's a laundry list of other things we came up with but those are the most obvious. The installers and trainer swore to us up and down that the company was working on fixing the problems so we could get an upgrade and everything would be fine. We were told to make a list of things we discovered to be fixed or addressed, and to this day nothing has happened. We feel we basically got a bunch of lip service so they could get out of town without a bunch of flack.
It's been more than a year and nothing has changed, we're still working around the same problems we started with day one.
I'm not new to non-linear, I've been using Avid for ten years, and at the beginning of that time I used a server based avid system.
I was doing more with that avid server based system ten years ago than I can do now with this grass valley application. I know that sounds unlikely but I'm talking about basic non-linear user application functions that i know every system out there is based on.
Another problem we encountered is that there's no security protocols for safe guarding media in the master server; rediculous. There's NO administrator login required or password protection to access the server through any local desk top and do any "housekeeping". We've had problems with things being deleted, in fact anyone can go in through a local drive and access the shared server and delete the entire system (one click).
If anyone else has dealt with similar experiences we'd like to know. Aside from apparently getting the run around from grass valley, we can't get a straight answer from our management about what they're doing to pursue grass valley to get things fixed. We keep hearing about an "upgrade", but day after day ticks by, like i said it's been more than a year now.
If there are others in similar situations we're thinking of trying to start a "grass" roots effort (so to speak) to try and get some kind of action out of GV.
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