Okay. I just upgraded from my Storm Pro 2 and Edius 3.5 to Edius PCI-e NX express and Edius 4.5 and I'm riddled with issues, and could use help:
I guess that does it for now. I'm sure I have more, but I'll try to dole these out 1 or two at a time. In the old days, 1 phone call to Canopus Tech Support would've solved all of this, but GV tech support sucks these days (Seriously, how many times do I have to say "IM ON THE EAST COAST, DO NOT CALL AFTER 5PM MY TIME 2PM YOUR TIME" just to come back the next morning to find a call from 7:30PM, and then repeat the process for three days????
- I have, as listed in the Hardware setup manual, an MPEG ENGINE BOARD. I THINK I have it hooked up correctly, but I have no way of knowing as the user guide makes no mention of the mpeg engine board nor how to actually interface or use it. It MAY, but the nomenclature did not follow through. So, how do I know if this is hooked up right or not? And under what conditions would I use the 6 pin fire-wire on the back of it, if the whole setup of it involves the internal 4-pin to my main NX Express Board? Why even have a 6-pin FW and then tell me to never ever use it?
- I tried outputting a DVD of a project yesterday and it seemed to take as long as it always has. I THOUGHT things were supposed to be a bit speedier. Beyond that, the DVD is all screwed up. It drops signal after the first few seconds and gives me some weird gray squares with a crazy static-like sound for about 10 seconds. Then when it recovers from THAT, the picture keeps dropping in and out. Literally to a black screen. The audio continues, but the picture just goes to black. I never had this problem with 3.5, and am wondering if this is tied back to MPEG ENGINE BOARD, as I thought ti was supposed to output in almost real time (or faster), but it took just as long as always when I used to go through Procoder Express in 3.5. Again, nothing in the user guide is helping me.
- What in blue blazes is the ADVC Mode Controller? I again cannot find it in the user guide too easily (I did not intend to receive NO INDEX for searching for what I need, and do not wish to wade through 194 pages of things I already know to find 1 or 2 things I do not, and do not seem to have the same name as they do in other printed docs.
I guess that does it for now. I'm sure I have more, but I'll try to dole these out 1 or two at a time. In the old days, 1 phone call to Canopus Tech Support would've solved all of this, but GV tech support sucks these days (Seriously, how many times do I have to say "IM ON THE EAST COAST, DO NOT CALL AFTER 5PM MY TIME 2PM YOUR TIME" just to come back the next morning to find a call from 7:30PM, and then repeat the process for three days????
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